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CRUISE Reviews

3.9 Rating 11,541 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,541 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
“Good service, fast postage, however £7.00 is very expensive for postage. There should be a collect from store option that is free or mimimum charge. I would buy more if the delivery wasn’t as expensive.”
Helpful Report
Posted 7 years ago
“Ordered my clothes, got them eventually but that was more a DPD issue than cruise.”
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Posted 7 years ago
“👍👍👍👍👍👍👍👍👍👍👍👍👍👍”
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Posted 7 years ago
“Gid gear”
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Posted 7 years ago
“Fast delivery, just a little disappointed that the belt I ordered didn’t come in a box but in bubble wrap 😢”
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Posted 7 years ago
“Always my first stop for my high end clothes, if I’m not popping into the high street store in Aberdeen I’m browsing online ... recently bought a new stone island overshirt online and again could not be happier with the product and how quick it was delivered .... class as always”
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Posted 7 years ago
“Excellent”
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Posted 7 years ago
“Very pleased with item, prompt delivery”
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Posted 7 years ago
“Very easy process to buy online, deliveries are very good and prompt at the time given.”
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Posted 7 years ago
“Always happy with the service.”
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Posted 7 years ago
“Excellent service start to finish”
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Posted 7 years ago
“Very fast delivery, clothing fitting 100%, would definitly order again”
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Posted 7 years ago
“Easy to use website efficient service and prompt delivery 💪”
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Posted 7 years ago
“I thought it was now legal to include return post and packing with all !! Things bought on line ? Very disappointing”
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Posted 7 years ago
“Excellent reliable service”
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Posted 7 years ago
“They did not deliver it next day as I requested it and pay more money for it”
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Posted 7 years ago
“I have not received my gift voucher for the value of 50 GBP. Please check it.”
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Posted 7 years ago
“Good service. But I haven't opened the box yet, as it is a Xmas present”
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Posted 7 years ago
“Prices are confusing bought a jumper online in the sale for £125 with another £6.99 which is a joke same jumper in store for £88”
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Posted 7 years ago
“Item of clothing is perfect and the delivery was very quick”
Helpful Report
Posted 7 years ago
CRUISE is rated 3.9 based on 11,541 reviews