CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,535 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,535 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 19th December 2025

David D. Williams

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery arrived promptly and was kept up to date on the tracking of my parcel. Both items have arrived in a lovely black zip bag and packaged well. Thank you.”

Helpful Report

Posted 7 years ago

“Why is it I can get a refund if I order online, but I can't if I buy in the store? It seems like an arbitrary way of making sure you get to keep customers money. I can go to any other shop and get a refund. Not happy.”

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Posted 7 years ago

“Never disappointed when I shop at cruise. The quality of packaging and care out into the order is unbeatable 👍🏼”

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Posted 7 years ago

“INCORRECT ITEM RECEIVED AND TOOK 3 DAYS TO OBTAIN THE CORRECT ITEM”

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Posted 7 years ago

“Order a Large jumper thinking it was men’s as it didn’t state and it fitted myself size 10 ladies”

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Posted 7 years ago

“Hello, The service was really nice I order Friday and came Monday. But unforchenatly can’t fit me is my size but is to tight. I want to return and I saw one address on the web side. Is that the right one.”

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Posted 7 years ago

“excellent service..... clothing beautiful ..”

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Posted 7 years ago

“Always get a great service from Cruise Fashion, this time round I got a beautiful Armani Coat for my wife. It was the last one, perfect size 10 fit and I saved €350.”

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Posted 7 years ago

“Great service!quick delivery, I mostly buy for my son and he loves everything I buy for him from cruise ...I would definitely recommend to anyone 😁”

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Posted 7 years ago

“Great company to buy from. Delivery always on time and customer service department fantastic to deal with.”

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Posted 7 years ago

“very quick and no hassle at all”

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Posted 7 years ago

“The web site was really easy to use and my parcel arrived,beautifully packed, when they told me it would! I would have no hesitation using this company again. Thank you and well done.”

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Posted 7 years ago

“Perfect service”

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Posted 7 years ago

“Easy check out, quick delivery. Great quality”

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Posted 7 years ago

“The delivery was much quicker than expected and to a very high standard. My item came in perfect condition. The only thing I could criticise was the fact I was unable to click and collect the item from your Edinburgh store, otherwise amazing service and il definitely be back.”

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Posted 7 years ago

“Bought these for my son Christmas, he already has them in a different colour and loves them so comfortable so I'm sure he'll like them as well”

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Posted 7 years ago

“First class service, was updated on my order from start to finish. Will 100% use this site again.”

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Posted 7 years ago

“Very good service. Delivery was quick as well”

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Posted 7 years ago

“Very happy with the service and quick delivery”

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Posted 7 years ago

“My shoe box was dirty and ripped apart. Very disappointing to buy shoes and receieve them in a fully dirty box and ripped on the sides”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,535 reviews