CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,531 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good service, expensive but quick delivery”

Helpful Report

Posted 3 years ago

“It should be free delivery over £50.”

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Posted 3 years ago

“Thank you for shopping your site and I hope the shipment arrived”

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Posted 3 years ago

“Bought a gorgeous Balenciaga bag for a great price. Purchase process was easy and I received notifications at each stage of the order process. I selected Next Day delivery and ordered before 6pm, but only received the bag 2 days later. Not a huge deal, but if Next Day delivery was not possible if an order was placed just before 6pm, Cruise should amend this time to manage expectations. Also, the description of the bag was off - the description said the bag was by Gucci and in a small size. In reality, the bag was by Balenciaga in the mini size. However, I was aware of the discrepancy before purchase so I knew what I was getting into. I had the bag authenticated after I received it and it was confirmed real so that's an extra layer of comfort considering the discrepancies. I would advise to look closely at whatever items you choose to purchase from Cruise to ensure you're getting what you paid for. But overall, my buying experience was positive and I'm happy with the great deal I got for this bag. Thank you!”

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Posted 3 years ago

“Good service but delivery fee was far too expensive at £6.99 for standard delivery”

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Posted 3 years ago

“In my opinion the only thing that lets cruise down is the delivery costs. I spend thousands of pounds every year buying from cruise and get no discount or benefits from being loyal to them.”

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Posted 3 years ago

“Fast delivery and a good price in the sale. Not the best packaging for a jacket that cost a bit. Would also be nice to have prepaid returns, not a problem this time as I’m keeping the jacket.”

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Posted 3 years ago

“Came really fast but when I sent it back the money took far to long to be transferred back into my account if your going to take the money out of my account instantly I would like it back instantly thanks”

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Posted 3 years ago

“Quick delivery. Item purchased arrived slightly damaged. However customer services responded very quickly and all actions taken to resolve the issue almost immediately. Ordered Monday, delivered Wednesday and issue resolved Thursday. Fantastic customer service.”

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Posted 3 years ago

“Shoes received but box was damaged”

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Posted 3 years ago

“Next day delivery on time ✅”

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Posted 3 years ago

“Excellent service. Order delivered the next day”

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Posted 3 years ago

“Very fast effective service. Thought the postage charges were excessive though but very fast delivery.”

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Posted 3 years ago

“Quality products and great deals but you need to put exact measurements as says normal fit when some products are way smaller than others.”

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Posted 3 years ago

“Cracking close at good prices, pity about the delivery charges”

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Posted 3 years ago

“Good service, speedy parcel delivery.”

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Posted 3 years ago

“Stunning Balmain Top. Great price.”

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Posted 3 years ago

“Good service nice deals”

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Posted 3 years ago

“Very good selection of clothes &designer's I prefer,The problem I do have is that when I'm spending a considerable amount of money you then get hit with a ridiculous delivery charge,this needs to be looked at.”

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Posted 3 years ago

“Very good service . Item received in perfect condition and with the sale price , cp company overshirt With hoodat £250 can’t complain .”

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Posted 3 years ago

CRUISE is rated 3.9 based on 11,531 reviews