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CRUISE Reviews

3.9 Rating 11,531 Reviews

70 %

of reviewers recommend CRUISE

Company Reviews

Product Reviews

3.9

Based on 11,531 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 20th March 2024

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

CRUISE 1 star review on 30th September 2022

47

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Been a customer of cruise for a good few years now. Mostly in-store but as of recent ways the world is going at the moment, I’ve turned to online. I believe cruisefashion run a website that is quick and easy to use. I’d ordered a jacket around February time as I was travelling to Germany for a weekend but the jacket had arrived with a security tag on it, this meant I had to travel into my local store for it to be removed. Customer service online is easy and affective but I think some improvements can Infact be made. Extra care when selecting products before packaging them etc. Overall I’ve not got much complaints at all. I love being a customer of cruise and I will continue to be a shopper with you guys. Keep up the good work.”

Posted 3 years ago

“Excellent quick service although the quality process could be a bit more thorough Didn’t use customer services couldn’t find a telephone no anywhere .”

Posted 3 years ago

“We packaged, prompt delivery. Reason 4 stars out of 5 is shouldnt charge delivery when paying so much for items”

Posted 4 years ago

“Quick service and also had a discount code for May. My only gripe is I would have preferred my item arriving in a cruise bag as this is a gift”

Posted 4 years ago

“Prompt service, sent the wrong colour item, but was a nice fit so kept it anyway.”

Posted 4 years ago

“Items came well packed and with delivery time. Good choice of item in stock. Will buy form again”

Posted 4 years ago

“Excellent service, order delivered really quickly and well packaged. Only gripe was spending several hundreds of pounds and then having to pay delivery on top.”

Posted 4 years ago

“Good service only reason I never gave 5 stars is because I ordered wrong size T-shirt but as soon as payment went through I asked if I could change the size to my proper size but never got any reply now I am stuck with a T-shirt that doesn’t fit me even a reply back to say that the order could not be changed (even tho I literally messaged to ask to change size straight after I payed) other than that was fine!”

Posted 4 years ago

“Quicker refund would be appreciated as once ordered monies are taken instantly, when you have to return items refund is certainly not as quick”

Posted 4 years ago

“Great item but overpriced postage at £6.99! Shocking!”

Posted 4 years ago

“Good clothes and service bit gutted had to pay tenner for delivery tho.”

Posted 4 years ago

“Nice prices and a good range of products”

Posted 4 years ago

“Item came fast and the product was to my satisfaction however I did not receive a confirmation email. When I enquired about this I found that I was faced with a robot which was very disappointing When I finally got a human the amount of time it took to get a reply was unsatisfactory, by the time I got a reply the item was already received. So the product was great customer service was very poor.”

Posted 4 years ago

“Everything is fine. Only slow costumerservice response and bad reviews on the internet and Facebook made me nervous. But personally , my order was delivered , and it was ok.”

Posted 4 years ago

“Great service, next day delivery was quick.”

Posted 4 years ago

“Lovely shoes and quick delivery too”

Posted 4 years ago

“True religion tshirt was manky, it was on a hanger so obviously had been dropped and kicked about the floor like an old chip poke .Jackie's washed it and its turned out fine,luckily for you!!!”

Posted 4 years ago

“Really happy with the product really disappointed in how it was packed for delivery for a quite expensive pair off trainers they only come in a bad around the box which has resulted in the box ripping when I had ordered from other retailers like van Mildred flannes which I think own cruise also the product has been packed in one off there larger zipped bags then wrapped up that would be my only criticism as now my box is ripped thanks Robert shields”

Posted 4 years ago

“Great shop,lots of brands,good choice of colours,carry’s a stock of sizes,everything you need from 1 shop”

Posted 4 years ago

“mostly good service, but post is a joke, i mean you can send the same packet for about £3.00 they have to review there delivery cost or change there courier”

Posted 4 years ago

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CRUISE is rated 3.9 based on 11,531 reviews