CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was pleased with the ease of transaction with Cruise. Quality clothing delivered to your door. I have to mark it down one star however due to the courier company Cruise are using. My package was marked delivered and signed for by a "Mr Smith". I am not Mr Smith nor are there any nearby. After numerous calls to the courier company. I was getting nowhere fast. After pointing out what I mentioned above the courier arrived a few hours later with my delivery. He apologised and said he forgot to drop it off. A follow up call from the courier company and he had told them he had left it in the designated safe place at my property. Cruise change your courier company and I will happily continue to buy from you. However with your current contractor I'm unlikely to go rough all the hassle again.”

Helpful Report

Posted 9 years ago

“Bought 2 polo shirts size medium one was perfect the other was way bigger and looked as if it had been on a few nights out. Good quick service tho.”

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Posted 9 years ago

“I really like to buy stuff from cruise ......their service and stuff is awesome. ..”

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Posted 9 years ago

“Frustrating that online orders can't be returned to a local store with a complete refund. Although a loyal customer, some items I see online are never in store or in stock, as a result I purchase them online. Having to exchange the items is not always the most convenient option. i.e. purchasing two of the same items but in different sizes.”

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Posted 9 years ago

“good service & delivery time :)”

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Posted 9 years ago

“Offered great deal and top quality”

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Posted 9 years ago

“Range and variety”

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Posted 9 years ago

“A very good customer service provided, email reply with the good explanation. Item deliver as describe with the great courier services. Im looking forward to shop some more on CRUISE!!”

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Posted 9 years ago

“Prompt delivery”

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Posted 9 years ago

“Excellent selection of quality brands. Both new season and outlet have great offers. Goods are well packaged and swiftly arrive. I have only marked them down due to issues with address details passed on to the driver which caused issues obtaining my purchases.”

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Posted 9 years ago

“Excellent and speedy delivery”

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Posted 9 years ago

“SALES PERSON WAS VERY HELPFUL AND HAD GOOD PRODUCT KNOWLEDGE.”

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Posted 9 years ago

“Quick despatch and fast delivery”

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Posted 9 years ago

“I got the trainers my husband wanted but disagree bout £5.99 delivery charge”

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Posted 9 years ago

“prompt delivery”

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Posted 9 years ago

“Found the items I was looking for, ordering was easy and delivery seamless.”

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Posted 9 years ago

“Got my purchase in God order and was well deleverd but took the one of the items back to the store and was not aloud to exchange the adidas trainers meaning I have to now send back through the mail”

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Posted 9 years ago

“Good product delivered on time”

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Posted 9 years ago

“Delivery came quick wrapped well. I ordered a Ralph Lauren zipper and moshino boxers which where not worth it they where poor quality and looked cheap.”

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Posted 9 years ago

“Shopping online quick and easy and fast delivery perfect..but size didn't fit so had to send back for exchange but still pay for post and packaging which is really unfair, If it's an exchange it should be free post and packaging, unless it's a refund then pay for post and packing!”

Helpful Report

Posted 9 years ago

CRUISE is rated 3.9 based on 11,534 reviews