CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I think cruise should scrap delivery charge if you spend over a certain amount and should be free click and collect from store”

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Posted 8 years ago

“Good prices:) Speedy delivery and cheap overseas”

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Posted 8 years ago

“Great products but should be free delivery when spending £700”

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Posted 8 years ago

“Range of clothing”

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Posted 8 years ago

“Until everything suits”

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Posted 8 years ago

“Promotions”

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Posted 8 years ago

“Delivery was late. Rearranged for the Friday, did not show up. Arrived on the Saturday.”

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Posted 8 years ago

“Nice packaging although delivery expensive”

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Posted 8 years ago

“very good prices on the outlet area”

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Posted 8 years ago

“Un bon de reduction”

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Posted 8 years ago

“I have the service to be very good. The cruise pouches that items arrive in is a nice touch.”

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Posted 8 years ago

“Good range, good range of sizes, prompt delivery. I see there is not a field to complete about how Cruise could be better. Returning online purchases in store would be good and getting items delivered in to store from website would also be good. Using a courier that delivered to local shop for pick up would be good. receiving deliveries for people out at work all the time can be difficult.”

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Posted 8 years ago

“Looking for advice looking st Michael Kors purse are these real Michael Kors purses thanks”

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Posted 8 years ago

“Very good prices! Good shoes! But often I have receive damaged shoes or shoes with different sizes! I understand- very low price, shoe can be with defect, but I need know about it - need write to me about defect! If I know about defect, I can think about it - will buy or not.”

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Posted 8 years ago

“Very fast delivery service”

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Posted 8 years ago

“Easy to use website”

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Posted 8 years ago

“Shop a lot with cruise and always get excellent service. Order arrived promptly, only reason for giving 4 stars on this review rather than 5 is because the item was ordered as a gift and upon receipt the Gucci gift box was in poor condition, it was dirty and crushed.”

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Posted 8 years ago

“Very quick delivery, just a shame sent wrong colour”

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Posted 8 years ago

“I have had my problems with Cruise but on this occasion the service was fine. The only thing is I feel if you spend over a certain amount you should get free delivery and also daily or weekly offers on one particular brand at a time means customer incur a number of delivery charges (which are high in comparison to other sites), customers should have a choice on delivery ie a lower delivery charge option which may take longer to deliver. This is why i try and get certain products from other shops first and if I cannot then I reluctantly order from Cruise and incur £5.99 delivery each time I order.”

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Posted 8 years ago

“Speedy delivery”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews