CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick receipt of my order, nicely packaged, good quality products”

Helpful Report

Posted 8 years ago

“Excellent range and great website. Only complaint is no free returns.”

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Posted 8 years ago

“Various designers But please could you update your website on a regular basis as this is not the first time that I have ordered items then been notified that the item/items are not in stock”

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Posted 8 years ago

“Fast delivery and great price . I wish they would not send it in black plastic bag . It's auwful . You need a nice package 📦.”

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Posted 8 years ago

“Would be 5 stars if return postage was included, puts me off ordering sometimes as unsure of sizing ect. Other than that fab products and service :-)”

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Posted 8 years ago

“By delivering on time”

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Posted 8 years ago

“Delivery was extremely quick.”

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Posted 8 years ago

“Great price for kids ugg boots. Quick delivery too”

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Posted 8 years ago

“I received very good merchandise. I like it too much. I want to praise good price and best quality.”

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Posted 8 years ago

“free shipping over 100”

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Posted 8 years ago

“Very happy with my shoes that I purchased great price.”

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Posted 8 years ago

“They have an excellent service”

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Posted 8 years ago

“Sale was easily processed without hassle”

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Posted 8 years ago

“Designer brands on sale, got a few good bargains. Smooth transaction.”

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Posted 8 years ago

“My son Loved the jacket, would have been a 5 but security tag was left on there for had to go into town to get removed so it could be worn for Birthday dinner.”

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Posted 8 years ago

“Quick easy service to use but with the prices on tags delivery should be free”

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Posted 8 years ago

“Great service”

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Posted 8 years ago

“Hi there, I enjoy shopping with Cruisefashion very very much and have bought lots of things from you. But do you have a VIP plan or something? I'm worried about the shipping fee recently, some website have free delivery to their vips, or like Selfridges, offer the 15 pounds for whole year delivering. I believe that will improve customer loyalty.”

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Posted 8 years ago

“One female sales assistant very friendly and approachable every time we go in even with my teenage sons (don't know her name but she has a geordie accent). Most of the staff don't bother to give you the time of day especially if your not dressed in designer wear (or at least that's how I feel).”

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Posted 8 years ago

“Excellent service and speedy delivery. Only downside is paying delivery costs after spending a lot of money, really should be free delivery on orders over a certain amount.”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,534 reviews