CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A good range of clothes and there delivery is good.”

Helpful Report

Posted 7 years ago

“Delivery included a shirt I didn’t order. P&p expensive. Also having to pay for returns expensive.”

Helpful Report

Posted 7 years ago

“Great service as ever.”

Helpful Report

Posted 7 years ago

“Excellent quality and fast delivery”

Helpful Report

Posted 7 years ago

“Really disappointed. Although I purchased items that were in sale, I expected a balmain tshirt to come in some kind of packaging. The D&G boxers came in a damaged, old looking box! The balmain too had black fluff all over it. Probably won’t use Cruise again. Needed it for a bday present, was pretty embarrassing giving someone a bashed almost old looking present!”

Helpful Report

Posted 7 years ago

“This experience was, like every other one I have every had with Cruise, excellent. The selection of brands, items and sizes is superb. The online ordering process is as slick and smooth as it can be and the updates from both Cruise and their nominated carrier keep you updated on the progress of your order and delivery, If it's quality service and purchases you're looking for, Cruise i the one and only place to go!”

Helpful Report

Posted 7 years ago

“.”

Helpful Report

Posted 7 years ago

“I'm not sure where you've been all of my life but I cannot fault you! I did wince a little at the cost of delivery but the way my package arrived and how it was packaged was by far the best service I have ever received. Thank you”

Helpful Report

Posted 7 years ago

“Cool services”

Helpful Report

Posted 7 years ago

“Great service and delivery service. Lovely top which fits great.”

Helpful Report

Posted 7 years ago

“Extremely happy with my new shoe Very stylish and good quality”

Helpful Report

Posted 7 years ago

“As always a first class service. have been using for years without any problems whatsoever”

Helpful Report

Posted 7 years ago

“Happy with products but very unhappy it charged me twice for delivery tried to change it to one order not able to change both parcels arrived at the same time on the same van”

Helpful Report

Posted 7 years ago

“Very happy with the service - quality is amazing and fast delivery”

Helpful Report

Posted 7 years ago

“Paid for next day delivery And Was informed my delivery was delayed on expected day. so had to rush and buy alternative as required for that night. Only for the delivery to arrive on expected day but wrong item sent.”

Helpful Report

Posted 7 years ago

“Overall delivery service is quick and efficient however ,I feel the delivery cost is far too high -standard delivery is £7.00 even if it’s only one item that is being ordered which can be very off putting in that situation -also if you want to return by your local post office (For those living in a rural area for example )again it’s the customer having to pay for this and as these goods are high cost it’s semsible to have the parcel insured for loss so this again is expensive .I would use both Cruise and Flannels more often if the initial delivery cost was lower and to be competitive in this market all returns should be free of charge . Also it would be really helpful if the customer could state online or in the app (for e.g like the Zara system )if you need to exchange for a different size and the new size could be reserved there and then and the stock being returned also then made available .Currently you have to return and hope the other size will be there by the time your parcel gets back to Cruise or otherwise re -orderand .pay for the items again and pay yet another delivery charge-..again this deters me a lot of the time sometimes from using Cruise . The other issue is around customer service and follow up -firstly the telephone number being extremely hard to find and then most of the time noone answers the phone or you are kept on hold for a long time .More promotion codes /discounts more often would also be a real incentive to use Cruise.”

Helpful Report

Posted 7 years ago

“Great value and fantastic offers. No need to look elsewhere!”

Helpful Report

Posted 7 years ago

“Very good price and delivery was on date stated”

Helpful Report

Posted 7 years ago

“Excellent service, very happy with my order. Beautifully packaged on arrival.”

Helpful Report

Posted 7 years ago

“Great service and quick delivery”

Helpful Report

Posted 7 years ago

CRUISE is rated 3.9 based on 11,540 reviews