CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,540 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,540 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have spent 10s of thousands of pounds with cruise and still can’t beleive you are charging for delivery and the price of delivery has went up also very bad business sense where as most companys do free delivery and returns police”

Helpful Report

Posted 8 years ago

“It cost 6.99 for postage and packing then another £8.50 to return the item. Totally ridiculous considering most company’s give free returns and postage and packing when spending £50 or more.”

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Posted 8 years ago

“Great stores on the high street and online store where it's easy to purchase - easy to use website and great range of items”

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Posted 8 years ago

“I asked for my order to be cancelled before it got dispatched. And they still proceeded with the order.”

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Posted 8 years ago

“I had a problem with my purchase, my nearest store sorted it all out for me. Great customer experience.”

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Posted 8 years ago

“Second to none service 😊😊”

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Posted 8 years ago

“kept well informed and everything came on time.”

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Posted 8 years ago

“Ordering was straightforward & my lovely coat arrived very quickly”

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Posted 8 years ago

“Very fast delivery”

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Posted 8 years ago

“One of the best web shops”

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Posted 8 years ago

“Received an used UGG cleaning kit. E-mail Cruise a few days ago and nothing back. Really dissapointed.”

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Posted 8 years ago

“Hi, We have received an used cleaning kit and tried to get in touch with someone from Cruise and nobody contacted us. Really disapointed! Thanks”

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Posted 8 years ago

“I found it rather odd that I couldn't collect my purchase in store and had to collect elsewhere at an inconvenience to myself.”

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Posted 8 years ago

“Happy with delivery , just disappointed that the £50 voucher for every £250 came out after my order. My order was nearly £700.”

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Posted 8 years ago

“Prompt delivery and the dress I chose is lovely. Why aren't returns free in line with your competition though?”

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Posted 8 years ago

“high speed”

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Posted 8 years ago

“Quality clothes and fast delivery”

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Posted 8 years ago

“Great value, great delivery.”

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Posted 8 years ago

“Great value for money as some items were half price and still full price on other websites.”

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Posted 8 years ago

“Could find everything I wanted”

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Posted 8 years ago

CRUISE is rated 3.9 based on 11,540 reviews