CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website needs work”

Helpful Report

Posted 6 years ago

“Dear, Although it is item From the sales, İ at least expected to receive the item in a good covered packaging. I am truly disappointed the way I’ve received my order! Both the plastic packaging and the shirt were wrinkled upon receipt. Truly, would you be happy if you would receive your item in an unseen state? Not happy!”

Helpful Report

Posted 6 years ago

“Horrible service. Just the worst. I ordered some items a month ago and I still don’t have any updates about where my order is. I live in the us and I’m starting to think you guys are a scam after seeing all the bad reviews online. What a disappointment”

Helpful Report

Posted 6 years ago

“Bought a top for £285 pounds was told that DPD had picked it up now they say they haven’t contacted both of yous and no further forward apart from being out of pocket Cheers Thomas”

Helpful Report

Posted 6 years ago

“They sent to me a tracking number that don’t even exist. I tried to contact them through emails since their phone doesn’t work. But they don’t answer any of my emails. Today is exactly 3 weeks since i make an order and still no package. Im planning to take contact with the police cause atleast they need to pay back my 380£. I do not recommend this webstite!”

Helpful Report

Posted 6 years ago

“I am a very frequent customer at cruise.... been going there for years. I really was really surprised this time as it was the first time when customer service were so abrupt and didn’t really seem to care. I had ordered two pair of shoes and for some reason didn’t go through with the extra twenty percent off , I called and was abruptly told sorry there wasn’t any faulteith system as if I was lying and we don’t care . I was gutted as I loved them . This all happened last week .”

Helpful Report

Posted 6 years ago

“On my last order I payed extra for next day delivery and did not get the item to 2 days later very disappointed will not be shopping with yous again👎🏻”

Helpful Report

Posted 6 years ago

“This is site is not as good as before. You can’t contact them through email or by phone lately. Even tho I have wrote to them a few times.”

Helpful Report

Posted 6 years ago

“Item was lost in delivery and has taken 3 phone calls to customer service to find that out. Promised a replacement but up until now no emails or texts to confirm this. Waste of time.”

Helpful Report

Posted 6 years ago

“Took back shoes worth £441 but I couldn’t get my money back I got a voucher .I will never buy anything from the shop again .”

Helpful Report

Posted 6 years ago

“Ordered my package on the 25th of February, bought next day delivery and it’s still not here”

Helpful Report

Posted 6 years ago

“Very disappointed , got the wrong product and when I went it the store for advice the staff were very unhelpful and rude , don’t shop here avoid”

Helpful Report

Posted 6 years ago

“Disgusting service. I paid for next day delivery and arrived 6 days later. Was told by customer service agent it would arrive on the following day and then they stopped answering me. I requested a cancellation and they ignored and sent the items”

Helpful Report

Posted 6 years ago

“Ordered ICON cap. No mention anywhere it was a kids cap. Now I’ve paid £6.99 delivery and will have to pay return postage costs. You need to label your items clearly! Terrible service!”

Helpful Report

Posted 6 years ago

“bought a t shirt and payed for next day delivery, item did not come next day but infact came 3 days later due to DPD. I sent an email requesting me money back for my next day delivery as it did not come next day and i am still waiting on an email back.”

Helpful Report

Posted 6 years ago

“Poor feedback this time to be honest. Bought x2 pairs of shoes then got told one pair out of stock after order made and paid. Paid for next day delivery... despite being given the delivery date they didn’t arrive until day after. The pair that arrived were too small so popped into Newcastle branch to try exchange sizes to save time. None in stock at Newcastle so system was checked and was told to go straight to MetroCentre branch where there were x2 pairs in correct size and colour. Made my way to Gateshead... the size and colour was not in stock at all. Big waste of time. Would have expected better from Cruise/ Flannels.”

Helpful Report

Posted 6 years ago

“Very disappointed with my service, Received 2 right footed sliders,”

Helpful Report

Posted 6 years ago

“Had to send a tshirt back n exchange for bigger size 2 weeks later I’m still waiting ??? Delivery n 2 send stuff back far 2 expensive !!!!!!”

Helpful Report

Posted 6 years ago

“Was quite disappointed with my order the jackets label was hanging off in the inside of the jacket and the trainers are old displays as the right foot one has lot of creases in it and the left foot has none so not really impressed”

Helpful Report

Posted 6 years ago

“I received an email to tell me my order had been cancelled. Nobody contacts me to explain why or ask if I would like to re-order the items.”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews