CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid by all costs”

Helpful Report

Posted 5 years ago

“So 2 hours after I placed my order cruise offered 20% off everything , I did email to ask if that there was anything they would do as it was the same day I’d placed the order. No response. As a regular customer in store when I’m in the Uk it’s disappointing. Also the current parcel I’m awaiting has been printed without the correct house number on it and I’m struggling to contact the courier”

Helpful Report

Posted 5 years ago

“Very unhappy, was sent trainers there were used as display and were damaged”

Helpful Report

Posted 5 years ago

“I placed an order last week to have one of the items not delivered and the money refunded which was fine but I then reordered the same item and it was delivered but I had to pay double postage and packaging when I could of just had them both in the same delivery”

Helpful Report

Posted 5 years ago

“Ordered £449 trainers and £6.99 delivery, had to pay postage to return if £11, this isn’t a great service especially when item isn’t available in the shop and you have to return online as shop won’t accept them back”

Helpful Report

Posted 5 years ago

“Revived the wrong size and after a quick response from CS I've sent the top back and heard nothing since, even after repeated emails. This has gone on for over 5 weeks now. Not acceptable.”

Helpful Report

Posted 5 years ago

“Wrong item as usual . Returning soon”

Helpful Report

Posted 5 years ago

“No communication after purchasing product online. Impossible to deal with. Previously bought from Cruise. Unlikely to buy again as no customer service or anyway of contacting them once you transact if there is a problem.”

Helpful Report

Posted 5 years ago

“Got a review and not even had any info on my parcel arriving it’s been 6 working days too ? Terrible customer service Took my money and not got any ideas as to when it’s arriving”

Helpful Report

Posted 5 years ago

“Abysmal worst company ever to deal with thousands and still treated atrociously no value or care for customers.”

Helpful Report

Posted 5 years ago

“Ordered Armani purse noted as Leather. Same product on another site noted as synthetic. Requested immediate cancellation on user account which does not function. Sent 6 E mails to request cancellation prior to shipping. Product arrived and as anticipated it is synthetic. No response to any E mails. International shipping has cost £20 + time wasted. Returning product and expect Cruise will do the right thing and compensate all shipping fees due to misdescription. They need to learn to respond to clients within a given timeframe. It’s now 10 days since original request with no phone number and they don’t answer E mails.”

Helpful Report

Posted 5 years ago

“Next day delivery arrived at the same length of time as standard delivery because of a delay! Next day was essential due to the item being a birthday present - not happy at all and I only got refunded the extra money I paid for next day delivery rather than a courtesy of getting the full delivery for free. No courtesy is shown from cruise.”

Helpful Report

Posted 5 years ago

“I paid for next day delivery and it came 4 days later I have since asked for my money back without any reply! I use cruise a lot but will have second thoughts from now on”

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Posted 5 years ago

“Website needs work”

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Posted 5 years ago

“Dear, Although it is item From the sales, İ at least expected to receive the item in a good covered packaging. I am truly disappointed the way I’ve received my order! Both the plastic packaging and the shirt were wrinkled upon receipt. Truly, would you be happy if you would receive your item in an unseen state? Not happy!”

Helpful Report

Posted 5 years ago

“Horrible service. Just the worst. I ordered some items a month ago and I still don’t have any updates about where my order is. I live in the us and I’m starting to think you guys are a scam after seeing all the bad reviews online. What a disappointment”

Helpful Report

Posted 5 years ago

“Bought a top for £285 pounds was told that DPD had picked it up now they say they haven’t contacted both of yous and no further forward apart from being out of pocket Cheers Thomas”

Helpful Report

Posted 5 years ago

“They sent to me a tracking number that don’t even exist. I tried to contact them through emails since their phone doesn’t work. But they don’t answer any of my emails. Today is exactly 3 weeks since i make an order and still no package. Im planning to take contact with the police cause atleast they need to pay back my 380£. I do not recommend this webstite!”

Helpful Report

Posted 5 years ago

“I am a very frequent customer at cruise.... been going there for years. I really was really surprised this time as it was the first time when customer service were so abrupt and didn’t really seem to care. I had ordered two pair of shoes and for some reason didn’t go through with the extra twenty percent off , I called and was abruptly told sorry there wasn’t any faulteith system as if I was lying and we don’t care . I was gutted as I loved them . This all happened last week .”

Helpful Report

Posted 5 years ago

“On my last order I payed extra for next day delivery and did not get the item to 2 days later very disappointed will not be shopping with yous again👎🏻”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews