CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Took 8 days to arrive! No explanation, had to return as it was ordered for a holiday, which I was on when it arrived. The last time I purchased from them and paid expensive postage they only sent one item, a t-shirt, no explanation why the item I really wanted, the coat didn’t arrive! Poor service”

Helpful Report

Posted 5 years ago

“Terrible. No response to e mail sent poor correspondence. Making me think twice about purchasing from you again. And over two hours wasted trying to get through to customer services via phone, makes me wonder how many others complaining via phone. Very in happy customer.”

Helpful Report

Posted 5 years ago

“I ordered 3 pairs of shoes. The first one Timberland I received has nothing to do with the on picture of the shoes. The one I received was not leather. Second one, I ordered was 41 and it came 45. The third one was much smaller than I ordered. I returned all of them and they are asking me to pay £13 Parcelforce postage Never again!”

Helpful Report

Posted 5 years ago

“I’m not know if you can say that I am happy, anti-theft on the sweater and patch. waiting for an answer and a gesture.”

Helpful Report

Posted 5 years ago

“wrong order arrived, customer service terrible one hour before I got through and the problem is still not resolved.”

Helpful Report

Posted 5 years ago

“Dreadful customer service. Took my payment then proceeded to send me the entirely wrong item. I had to go to the inconvenience of returning this to a local store then contacting Cruise 3 times to investigate where exactly my original item was. That was a week ago & I’m still waiting - with no useful information. Will never use this company again”

Helpful Report

Posted 5 years ago

“A pair of sliders I purchased online arrived in store and had been previously worn and were dirty. The store attended couldn’t care less and advised I would have to do an online return. I asked her to check if any other stores nearby had them as I required them for a birthday gift the next day. Absolutely ridiculous service, staff need training on how to assist clients and the fact that the order value was high and I was still charged delivery to the store. Pathetic. Would not rate this store at all and certainly won’t purchase again in future.”

Helpful Report

Posted 5 years ago

“Absolutely shocking from start to. I ordered a stone island jumper for my husbands birthday, money was taken and 5 minutes later I was advised it wasn’t in stock and I had to wait up to 5 working days for the money to be refunded. Despite this the website still remained to show his size was in stock. When I got my money back I then ordered 2 jumpers (Vivienne Westwood and CP). The delivery arrived but had been split - I had not been made aware of this. By this point my husbands birthday had passed. Eventually the second part of the order arrived, the CP jumper. As soon as I took it out the bag I immediately noticed there was a mark on the front. Not only is it’s shocking that something so expensive had been dispatched with a mark, someone had tried to remove the mark (unsuccessfully) and as a result the colour had been affected in that area and was now a white patch! We then tried to return this jumper to the Edinburgh store to be told, before even explaining the situation or taking the item out the bag, the lady abruptly told us they don’t do returns! This I know is a lie as my brother in law had been in returning an item last week with no issues. After the shocking service I refuse to pay to return this item, I have spent enough with Cruise. Please can you arrange for a manager to contact me (07725512700) ASAP to resolve.”

Helpful Report

Posted 5 years ago

“customer service unhelpful and poor wouldn’t buy from cruise again”

Helpful Report

Posted 5 years ago

“Ordered boss trainers and when they came they were obviously already used, muddy and torn, sent them straight back and now waiting for your response, they was also a debit credit card receipt in with them from another shop, very disappointed”

Helpful Report

Posted 5 years ago

“Terrible service. Ordered a mans jumper well over a week ago. What arrived was a pair of womens pool sliders! Spent 40 minutes on the phone waiting to get through to someone to get it resolved to be told they will pick the sliders up the next day and arrange next day delivery for the jumper.... I'm still waiting! And it was for a birthday present which has now long passed.”

Helpful Report

Posted 5 years ago

“Terrible I bought a stone island jacket it arrived with no badge contacted 3 times now and no one has done a thing, will never shop with you again!!”

Helpful Report

Posted 5 years ago

“The worst customer experience I’ve ever had the,the customer care is a joke,hours on the phone stuck in queues NEVER AGAIN”

Helpful Report

Posted 5 years ago

“Ordered items on-line then I get an email saying the item is not in stock.Not good enough”

Helpful Report

Posted 5 years ago

“RETURNS ARE NOT FREE UNLIKE OTHER COMPANIES.”

Helpful Report

Posted 5 years ago

“Sandra, how dare you attack other fellow reviewers, maybe you had a good product that was ordered but not everyone get the 5 star treatment unlike you, your a stuck up Bitc* and you should stop leaving your stupid comment here.”

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Posted 5 years ago

“sandra your a f*cking clown mate”

Helpful Report

Posted 5 years ago

“Very bad service, ordered a pair of trainers, trainers came one pair was fresh and the pair was damaged and was yellow instead of being white I sent them back, I paid for a brand new pair of trainers, not one from the shelf”

Helpful Report

Posted 5 years ago

“this is overpriced b******t and you should be ashamed!!!!!”

Helpful Report

Posted 5 years ago

“Do not alert you that refunds only allow credit notes, explained the item was faulty and still was only given credit note.Horrendous customer support.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews