CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,541 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,541 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful experience. Products ordered and paid for 11 days before Christmas arrived, 9 days after. Customer Service contacted on 21st (with a 45 minute wait on hold) and promised to escalate the delivery for the next working day or to provide an explanation by email that it wasn’t arriving in time to be a present. No email received. Another long hold to customer service to be told that it wasn’t being delivered, but no explanation as to why not. Very disappointing. I’ve no doubt they were incredibly busy and similarly don’t doubt that I was not the biggest of customers. That said, a little professionalism, a little bit of explanation and the merest attempt at proactive communication would have avoided what instead became a dereliction of any attempt at customer service. The product when it arrived was excellent, but had already had a replacement from another company take its place on Christmas Day. You live an learn as to which companies to trust with your business.”

Helpful Report

Posted 6 years ago

“£10 email voucher was never sent following purchase.”

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Posted 6 years ago

“In store staff are rude and unhelpful when trying to exchange an online purchase.”

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Posted 6 years ago

“THE WORST EXPERIENCE EVER. Totally RUINED MY BIRTHDAY”

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Posted 6 years ago

“My online experience has been fine. Cruise in general is an example of a business that does the bare minimum in terms of customer experience e.g. no refunds for store bought goods (this is the only reason I bought something online, I had a credit note from returning something to store). This is what is killing the high street, why would anyone go to a store. Now I will go into Cruise or House of Fraser to browse or try things on but I will not buy from them (not even online). In times when corporate social responsibility, fair work practices and the like are more important than ever - M1ike Ashley epitomises the old school model of greed and seems to be rewarded for it. Aside from this, I would expect crappy service in a store like Sports Direct but in a luxury store (competitor to harrods, harvey nics, selfridges etc) the customer experience should be front and centre (particularly in store). Customers are paying for something special. Anyway, the upshot is that I would recommend that customers stay away from any of MA's businesses, you can find all of the products in other stores online, just shop around.”

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Posted 6 years ago

“Appalling. Amateurish. Possessed of delusions of grandeur. Owned by that monster who owns JD sports and it shows. 700 quid coat delivered in a poly bag and no returns in store.”

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Posted 6 years ago

“One star is too much. Shocking customer service. ‘Lost’ order. No help from them. No care. Such a poor company.”

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Posted 6 years ago

“Hi, just to say i havent even got my parcel yet and i have already emailed about this, i pad for next day delivery a week ago, i havent even heard to say its been posted!!!”

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Posted 6 years ago

“Never had a problem till bought clothes in boxing day sale,paid for next day delivery and still no clothes or correspondence from cruise,even though I have sent 4 emails,will not be using again.”

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Posted 6 years ago

“I haven't received my order. I chose a collection point from the website, was advised it was available to collect then messaged by DPD it could not ne delivered to the collection point and it had been returned to Cruise at Nottingham. Nothing in between, despite the dpd tracking app. Ive emailed but received this review request only. Would like the item or a refund”

Helpful Report

Posted 6 years ago

“ordered a phone case for iphone x, was then sent a case for iphone xs max, emailed 4 days ago and still not heard back, 10/10 brilliant 👍🏼”

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Posted 6 years ago

“This was ordered before the “Xmas cut off date” and I was told on phone that’s basically no right . This item has been returned”

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Posted 6 years ago

“The items has still not been delivered! It was to be delivered to a pick up point! And I have been told the delivery could not happen! This is a delivery company's own pick up point! Don't no what to do.?”

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Posted 6 years ago

“Sent me completely wrong trainers I had ordered, had to pay to return and then pay delivery on the pair I wanted in the first place, also called the local cruise shop and got nothing but attitude from the staff member”

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Posted 6 years ago

“every time I bought a jacket it was removed the next day as being out of stock I appreciate that stock fluctuates but every time I don't think so”

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Posted 6 years ago

“Ordered a Item online with next day delivery, I never received the right item or did it come the next day”

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Posted 6 years ago

“I purchased some items in the sale and one being a Paul smith purse. I’m so disappointed as the box arrived empty. I emailed as soon as I received it , tried to ring but was on hold for over half an hour then have emailed again but have had no reply. Am about to ring again this morning. Otherwise delivery, products and service is always great. But this was an expensive time!”

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Posted 6 years ago

“Sent me the item with the security tags on and a rip and made me pay for the return”

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Posted 6 years ago

“Bought Moncler Jacket FAKE. The jacket had to sent it to Italy to Moncler premises however the Moncler brand officer reported as counterfeit item. I communicated with the retailer and was agreed for refund. I felt that they could do much more than the minimum value repaid. And also Should be exceptional polite when a customer approaching them at their retail site four times for such a kind of issue.”

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Posted 6 years ago

“Really unhappy with the service as I have still not got my order that I placed nearly 10 days ago”

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Posted 6 years ago

CRUISE is rated 3.9 based on 11,541 reviews