CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,537 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,537 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My online experience has been fine. Cruise in general is an example of a business that does the bare minimum in terms of customer experience e.g. no refunds for store bought goods (this is the only reason I bought something online, I had a credit note from returning something to store). This is what is killing the high street, why would anyone go to a store. Now I will go into Cruise or House of Fraser to browse or try things on but I will not buy from them (not even online). In times when corporate social responsibility, fair work practices and the like are more important than ever - M1ike Ashley epitomises the old school model of greed and seems to be rewarded for it. Aside from this, I would expect crappy service in a store like Sports Direct but in a luxury store (competitor to harrods, harvey nics, selfridges etc) the customer experience should be front and centre (particularly in store). Customers are paying for something special. Anyway, the upshot is that I would recommend that customers stay away from any of MA's businesses, you can find all of the products in other stores online, just shop around.”

Helpful Report

Posted 6 years ago

“Appalling. Amateurish. Possessed of delusions of grandeur. Owned by that monster who owns JD sports and it shows. 700 quid coat delivered in a poly bag and no returns in store.”

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Posted 6 years ago

“One star is too much. Shocking customer service. ‘Lost’ order. No help from them. No care. Such a poor company.”

Helpful Report

Posted 6 years ago

“Hi, just to say i havent even got my parcel yet and i have already emailed about this, i pad for next day delivery a week ago, i havent even heard to say its been posted!!!”

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Posted 6 years ago

“Never had a problem till bought clothes in boxing day sale,paid for next day delivery and still no clothes or correspondence from cruise,even though I have sent 4 emails,will not be using again.”

Helpful Report

Posted 6 years ago

“I haven't received my order. I chose a collection point from the website, was advised it was available to collect then messaged by DPD it could not ne delivered to the collection point and it had been returned to Cruise at Nottingham. Nothing in between, despite the dpd tracking app. Ive emailed but received this review request only. Would like the item or a refund”

Helpful Report

Posted 6 years ago

“ordered a phone case for iphone x, was then sent a case for iphone xs max, emailed 4 days ago and still not heard back, 10/10 brilliant 👍🏼”

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Posted 6 years ago

“This was ordered before the “Xmas cut off date” and I was told on phone that’s basically no right . This item has been returned”

Helpful Report

Posted 6 years ago

“The items has still not been delivered! It was to be delivered to a pick up point! And I have been told the delivery could not happen! This is a delivery company's own pick up point! Don't no what to do.?”

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Posted 6 years ago

“Sent me completely wrong trainers I had ordered, had to pay to return and then pay delivery on the pair I wanted in the first place, also called the local cruise shop and got nothing but attitude from the staff member”

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Posted 6 years ago

“every time I bought a jacket it was removed the next day as being out of stock I appreciate that stock fluctuates but every time I don't think so”

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Posted 6 years ago

“Ordered a Item online with next day delivery, I never received the right item or did it come the next day”

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Posted 6 years ago

“I purchased some items in the sale and one being a Paul smith purse. I’m so disappointed as the box arrived empty. I emailed as soon as I received it , tried to ring but was on hold for over half an hour then have emailed again but have had no reply. Am about to ring again this morning. Otherwise delivery, products and service is always great. But this was an expensive time!”

Helpful Report

Posted 6 years ago

“Sent me the item with the security tags on and a rip and made me pay for the return”

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Posted 6 years ago

“Bought Moncler Jacket FAKE. The jacket had to sent it to Italy to Moncler premises however the Moncler brand officer reported as counterfeit item. I communicated with the retailer and was agreed for refund. I felt that they could do much more than the minimum value repaid. And also Should be exceptional polite when a customer approaching them at their retail site four times for such a kind of issue.”

Helpful Report

Posted 6 years ago

“Really unhappy with the service as I have still not got my order that I placed nearly 10 days ago”

Helpful Report

Posted 6 years ago

“Disgrace ... paid £9.99 for next day delivery on 22nd December and still haven’t received my order. My 8 year old was very upset he didn’t receive his T-shirt from Santa ... not happy what so ever”

Helpful Report

Posted 6 years ago

“Worst customer service I have experienced. First time using this website and spent £200 on an item and paid £6.99 postage for it to be delivered before Christmas and I ordered 2 days before the cut off date. Checked delivery tracking and the delivery date has been changed 3 times? Tried contacting customer service via email and they have made no effort to resolve my problem. Won’t be ordering from this company again! They don’t seem to care. Still haven’t received my item”

Helpful Report

Posted 6 years ago

“I ordered a jacket and it came with the main thing missing and it was a Christmas gift so one person had nothing for Christmas from me and I called customer services and they couldn’t do nothing about very unhappy horrible horrible! Service”

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Posted 6 years ago

“Never recieved my items Never got refunded Delivery driver signed for item Im appalled by this site”

Helpful Report

Posted 6 years ago

CRUISE is rated 3.9 based on 11,537 reviews