CRUISE Reviews

Name: CRUISE
Rating: 3.91

3.9 Rating 11,534 Reviews

70 %

of reviewers recommend CRUISE

3.9

Based on 11,534 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 82%
Accurate And Undamaged Orders	Greater than 90%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Visit Website

Phone:

0845 1641758

Email:

customercare@cruisefashion.com

Write Your review

Tell us how CRUISE made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Paniz

CRUISE 1 star review on 30th September 2022

EllieD

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi, just to say i havent even got my parcel yet and i have already emailed about this, i pad for next day delivery a week ago, i havent even heard to say its been posted!!!”

Helpful Report

Posted 5 years ago

“Never had a problem till bought clothes in boxing day sale,paid for next day delivery and still no clothes or correspondence from cruise,even though I have sent 4 emails,will not be using again.”

Helpful Report

Posted 5 years ago

“I haven't received my order. I chose a collection point from the website, was advised it was available to collect then messaged by DPD it could not ne delivered to the collection point and it had been returned to Cruise at Nottingham. Nothing in between, despite the dpd tracking app. Ive emailed but received this review request only. Would like the item or a refund”

Helpful Report

Posted 5 years ago

“ordered a phone case for iphone x, was then sent a case for iphone xs max, emailed 4 days ago and still not heard back, 10/10 brilliant 👍🏼”

Helpful Report

Posted 5 years ago

“This was ordered before the “Xmas cut off date” and I was told on phone that’s basically no right . This item has been returned”

Helpful Report

Posted 5 years ago

“The items has still not been delivered! It was to be delivered to a pick up point! And I have been told the delivery could not happen! This is a delivery company's own pick up point! Don't no what to do.?”

Helpful Report

Posted 5 years ago

“Sent me completely wrong trainers I had ordered, had to pay to return and then pay delivery on the pair I wanted in the first place, also called the local cruise shop and got nothing but attitude from the staff member”

Helpful Report

Posted 5 years ago

“every time I bought a jacket it was removed the next day as being out of stock I appreciate that stock fluctuates but every time I don't think so”

Helpful Report

Posted 5 years ago

“Ordered a Item online with next day delivery, I never received the right item or did it come the next day”

Helpful Report

Posted 5 years ago

“I purchased some items in the sale and one being a Paul smith purse. I’m so disappointed as the box arrived empty. I emailed as soon as I received it , tried to ring but was on hold for over half an hour then have emailed again but have had no reply. Am about to ring again this morning. Otherwise delivery, products and service is always great. But this was an expensive time!”

Helpful Report

Posted 5 years ago

“Sent me the item with the security tags on and a rip and made me pay for the return”

Helpful Report

Posted 5 years ago

“Bought Moncler Jacket FAKE. The jacket had to sent it to Italy to Moncler premises however the Moncler brand officer reported as counterfeit item. I communicated with the retailer and was agreed for refund. I felt that they could do much more than the minimum value repaid. And also Should be exceptional polite when a customer approaching them at their retail site four times for such a kind of issue.”

Helpful Report

Posted 5 years ago

“Really unhappy with the service as I have still not got my order that I placed nearly 10 days ago”

Helpful Report

Posted 5 years ago

“Disgrace ... paid £9.99 for next day delivery on 22nd December and still haven’t received my order. My 8 year old was very upset he didn’t receive his T-shirt from Santa ... not happy what so ever”

Helpful Report

Posted 5 years ago

“Worst customer service I have experienced. First time using this website and spent £200 on an item and paid £6.99 postage for it to be delivered before Christmas and I ordered 2 days before the cut off date. Checked delivery tracking and the delivery date has been changed 3 times? Tried contacting customer service via email and they have made no effort to resolve my problem. Won’t be ordering from this company again! They don’t seem to care. Still haven’t received my item”

Helpful Report

Posted 5 years ago

“I ordered a jacket and it came with the main thing missing and it was a Christmas gift so one person had nothing for Christmas from me and I called customer services and they couldn’t do nothing about very unhappy horrible horrible! Service”

Helpful Report

Posted 5 years ago

“Never recieved my items Never got refunded Delivery driver signed for item Im appalled by this site”

Helpful Report

Posted 5 years ago

“Still waiting on a Christmas present ordered 10 days ago, Christmas is now over”

Helpful Report

Posted 5 years ago

“Ordered a gift a week before christmas, and it wasnt dispatched from cruise until two days before christmas.”

Helpful Report

Posted 5 years ago

“DO NOT SHOP HERE. Had to chase my order REPEATEDLY myself; paid for next day delivery, didn’t show up, had to wait a week for it to be redelivered and never arrived. Had to phone constantly to get updates on where the order was and the hold time on the phone is a joke. Save you money and go somewhere else.”

Helpful Report

Posted 5 years ago

CRUISE is rated 3.9 based on 11,534 reviews