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CRUISE Reviews

3.9 Rating 11,540 Reviews
70 %
of reviewers recommend CRUISE
3.9
Based on 11,540 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 82%
Accurate And Undamaged Orders
Greater than 90%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read CRUISE Reviews
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Phone:

0845 1641758

Email:

customercare@cruisefashion.com

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CRUISE 1 star review on 8th March 2026
Christine Mitchell
CRUISE 1 star review on 19th December 2025
David D. Williams
CRUISE 1 star review on 20th March 2024
Paniz
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
CRUISE 1 star review on 30th September 2022
EllieD
49
Anonymous
Anonymous  // 01/01/2019
Good customer service
Helpful Report
Posted 8 years ago
Order was despacthed very fast, Good quality
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Posted 8 years ago
Prompt service
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Posted 8 years ago
Excellent service 😊
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Posted 8 years ago
Very quick delivery, the items are genuine.
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Posted 8 years ago
quick delivery and great service
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Posted 8 years ago
Speedy delivery, purchase is a present so unable to comment on goods. Thanks
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Posted 8 years ago
Great online service, goods delivered within a few days and returns dealt with promptly.
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Posted 8 years ago
Delivery and progress up to delivery were smooth sailing
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Posted 8 years ago
I have always found Cruise fashion to be a fantastic company to buy from, they are very professional, from the moment you make an order they are constantly emailing you with the relevant progress of your order and letting you know exactly when it will be delivered, delivery is normally about 2 days after you make an order. Their returns policy is very easy and takes no time at all, I have been using Cruise for around 4 years now and I would definitely recommend anyone using them.
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Posted 8 years ago
Great choice, quick delivery (disappointed that the customer pays for returns).
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Posted 8 years ago
Great choice, quick delivery (slightly disappointed that the buyer pays for return postage - takes the shine off a little).
Helpful Report
Posted 8 years ago
Great clothes at a great price.
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Posted 8 years ago
Delighted with purchase.even came a day earlier than stated on your email
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Posted 8 years ago
The items of clothing that I purchased for my son need to be return cause they are loung wear and it didn't say in the description
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Posted 8 years ago
Excellent service, products and very affordable.
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Posted 8 years ago
DPD delivery service was poor. Took a long time to arrive and dpd gave me false promises regarding when I would have my order. No issues with cruise or the product just your delivery service
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Posted 8 years ago
very happy
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Posted 8 years ago
They had the item I wanted to purchase. It was dispatched super fast. No fuss ordering system. I'm a happy customer.
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Posted 8 years ago
Products were great, well priced, packaged and delivered swiftly. Faultless.
Helpful Report
Posted 8 years ago
CRUISE is rated 3.9 based on 11,540 reviews