Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.69

1.7 Rating 365 Reviews

17 %

of reviewers recommend Cult Beauty

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Metrics

1.7

Based on 365 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 24th December 2024

ALLOWS MOLD IN THEIR PRODUCTS AND DOESN'T SEEM TO CARE

Cult Beauty 1 star review on 29th September 2023

Noura

Cult Beauty 1 star review on 13th February 2023

Inna

Cult Beauty 1 star review on 27th December 2022

Anonymous

Anonymous // 01/01/2019

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“No invoice in packaging so difficult to find out how to return appalling customer service never again”

Helpful Report

Posted 3 years ago

“I've been waiting for my deliveries for two weeks now - both of which keep getting delayed by Hermes. No explanation from Cult Beauty who emailed me saying it was delivered but Hermes says it's not! Zero response from them. AVOID. Am trying to get my money back.”

Helpful Report

Posted 3 years ago

“Appalling service and delivery. Hermes said out for delivery then status suddenly changed to delayed and that's it, been in a loop of delayed, then at depot, then delayed ever since. Hundreds of pounds. Thankfully with Klarna so have reported via them. Tried to cancel and got no where, and the customer service just posts the same message over and over that nothing they can do. Will never order from them again as all of the past 4 deliveries have been the same with only 50% of them ever arriving and had to get refund via Klarna. Annoyingly they are the only stockist of what I wanted.”

Helpful Report

Posted 3 years ago

“My parcel still hasn't arrived as still with Hermes after 1 week!!!”

Helpful Report

Posted 3 years ago

“Order never arrived, unable to contact by phone, message said they don't answer the phone! The email they give send a response saying nobody monitoring the box contact via Web chat, web chat offline, very convenient!!!! DO NOT ORDER OF THIS COMPANY, luckily i paid by paypal so got my money back through them, otherwise would still be waiting for my order and £27 worse off.”

Helpful Report

Posted 3 years ago

“Avoid this trash place at any cost. Never got my order, also after being multiple times in contact with the customer service they told me after a month (7-8 times they told me they are sending it) that my item is out of stock and the item they tried to send me is gone somehow. What a joke”

Helpful Report

Posted 3 years ago

“Items not delivered after first attempt and I wasn’t home. No attempt at redemuvery. No response from either Hermes or Cult Beauty. I would avoid them like the plague - rubbish service”

Helpful Report

Posted 3 years ago

“Would have been no stars. Delivery of my item has given me mental health issues this week. Finally after 3 cancelled slots on 3 separate days, I got notice that it arrived not at a time slot that was given. I was in the office but could see a pic from Hermes that it was on my doorstep (not my safe place) I rushed home and of course it was not there and they’re making it difficult for me to get money back I wish I’d read these reviews before ordering. Very angry at this time wasting company.”

Helpful Report

Posted 3 years ago

“Disgusting company. I returned 4 pillowcases 3 of which I didn't even take out of the boxes. They said they were damaged!!! Trying to get a refund for 3 unopened pillowcases and one which I had taken out of the box and folded up carefully was like trying to get blood out of a stone. I would NEVER order anything from them again. And if you happen to read this review before ordering from them please note there reviews on their site are monitored and only put there BEST reviews on there. THEY ARE THE WORST COMPANY THAT I HAVE EVER PURCHASED FROM WITH ZIRO CUSTOMER SERVICE.”

Helpful Report

Posted 3 years ago

“Utterly appalling service. Several high value parcels just “disappear” 🤔 and nothing gets done. Why a high end company like this uses Hermes - god knows - but the combination is utterly toxic! Useless Customer Service as well - never reply! AVOID!!”

Helpful Report

Posted 3 years ago

“You will go around in circles asking for a refund. I keep getting told my returns parcel hasn’t been received by them but it has as I’m able to track it via my postage reference number. Every single day I am trying every different platform to communicate to send them proof of postage for my refund to come back to me and still no refund! If you want a refund you will go around in circles for days/weeks trying to get it”

Helpful Report

Posted 3 years ago

“Disgusting company. I returned 4 pillowcases 3 of which I didn't even take out of the boxes. They said they were damaged!!! So no refund. Really appalling.”

Helpful Report

Posted 3 years ago

“10 days 27.10 ago I placed an order on Beauty cult and the payment was debited. It's been 10 days and the order hasn't been shipped! Chat support doesn't help! :( It looks like a very bad service , never used this resource:(”

Helpful Report

Posted 3 years ago

“Horrendous! Placed an order on the 23rd of October, was supposed to get it by 29th. Hermes is a delivery parter that Cult Beauty uses. My parcel has been redirected and delayed 3 times now- it is clear that I will not be receiving it, as its been dispatched on the 25th and its now the 4th of November. Cult beauty are refusing to give me refund as apparently there are "updates" on my tracking, even though these updates are "your parcel has been re-directed" or "your parcel is delayed". There is no actual customer service that you can phone and speak to someone. The chat throws you out as soon as you haven't replied to a staff member in less than 1 minute. Any emails you send take about 2 days to receive a response and all of the responses are the same "there's still a chance your parcel might arrive". Been going in circles with them for over a week now and they just don't give the money back even though they haven't delivered the goods. Would strongly recommend using alternative websites instead of this one. AVOID!”

Helpful Report

Posted 3 years ago

“Very upset that my favourite Cult Beauty has been taken over by THG. The website is VERY slow and its lost its touch. Website has also changed and login takes ages, sometimes it even fails. Won't buy from this place anymore unfortunately :( Have been purchasing from them for years and it's very sad to see this happen. Losing a lot of loyal customers!!”

Helpful Report

Posted 3 years ago

“Had one item of nine delivered. Can’t speak to anyone. Have had to fill out a non received goods form which I had to print out, fill in, rescan and now won’t even upload - what a joke. Am I ever going to see the products I’ve paid for or my money?!”

Helpful Report

Posted 3 years ago

“New website is terrible, difficult to navigate, can't find a thing. Since THG takeover, CB has become shambles (no surprise since THG has opinion but still you wouldn't imagine that bad...). No customer service. It's a Look Fantastic's clone and it's a scam since so many orders are not delivered and lost. And it's not just me - look what people say about them. Stay away!”

Helpful Report

Posted 3 years ago

“I’ve been ordering from CB for a while now but my last experience was dreadful. They use Hermes …say no more! Parcel delivered to wrong parcel pick up point. Parcel returned to CB. Messaged CB customer services (no tel number to speak to someone) and eventually was informed they would not be arranging to resend parcel to my home address. Cancelled my order! This was a birthday gift so very disappointed. Will not ship with them again. Stick to Space NK much better CS and shopping experience.”

Helpful Report

Posted 3 years ago

“I started ordering from CB in August of 2021 and have ordered many, many, many times since. In the beginning the process went smoothly and then the change of company ownership happened and thus the courier company changed from #DHL to #FEDEX and so the shipping cost changed as well. What a disaster! Packages take forever to get to you. Tracking is so inconsistent. The processing of the order also takes longer than previously. I have lost all trust in this online store. I tested their LookFantastic store and although shipping is free, the delivery seems to take 4-ever with no clear indication of where your package is. VERY disappointing. I will NEVER order from CB or LF again. Might give ASOS a go.”

Helpful Report

Posted 3 years ago

“‼️CULT BEAUTY WHAT IS GOING ON WITH YOUR CUSTOMER SERVICE‼️???… Since they’ve been taken over by the Hut Group .. they’re customer service is non existent. I’ve been a customer of theirs for years . And they have gone completely southbound. We all, sadly come across issues with online retailers one time or another . HOWEVER, judging from previous reviews this seems to be quite a concerning pattern . With reference to dealing with refunds . I ordered a Advent Calendar £215.00 And YES .. you’ve guessed it .. i didn't receive it . After endless messaging ( because they no longer take phone calls anymore). AND PROVIDING THEM WITH SUFFICIENT EVIDENCE OF THE PROBLEM AND OF NON RECEIPT OF GOODS .. They’re response is .. I’m looking into this , with a good bit of patronising we’re sorry your disappointed , thrown in . AFTER ENDLESS REPEATING YOURSELF EXPLAINING THE SAME PROBLEM. ‼️ I HAVE NOW REPORTED THIS ISSUE TO ACTION FRAUD ‼️ It’s not what I wanted to do , HOWEVER, continuous DELAYING TACTICS .. OF NOT RESOLVING THE PROBLEM. AND TAKING MONEY FOR ITEMS NOT RECEIVED .. THAT IS FRAUD In an ideal world .. I wanted it to be resolved in a PROFESSIONAL MANNER .”

Helpful Report

Posted 3 years ago

Cult Beauty is rated 1.7 based on 365 reviews