Cult Beauty Reviews

Name: Cult Beauty
Rating: 1.82

1.8 Rating 305 Reviews

20 %

of reviewers recommend Cult Beauty

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1.8

Based on 305 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 50%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone

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Cult Beauty 1 star review on 29th September 2023

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“original products. good shipping and excellent customer services”

Helpful Report

Posted 6 years ago

“By being on the ball when I called to complain about an item that was missing from my order. The lady was lovely with a nice polite calm voice- she sorted things!!”

Helpful Report

Posted 6 years ago

“Warning, they will take your money, send an empty box and block your account! PLEASE READ THIS! I’ve been a loyal Cult Beauty customer for at least 8 years. Spent thousands, literally, I’d get all my hair/skin/makeup products from them every now and then. Even traveling around the world did not stop me from ordering from them and delivering to Poland/Switzerland/Denmark etc. Anyway, I have recently placed an order worth £200 (it was only 2 products). I was thrilled to bits to receive this package because I’ve ordered an eyelash conditioner (worth £120) which I’ve been needing as my previous one was about to run out. I got back home, opened a package (the box itself WAS NOT DAMAGED) and the eyelash conditioner box was not sealed. I dragged it out of the box and it was empty. I have contacted the customer service straight away and they’ve started their ‘investigation’. I’m next receiving an email from them saying that they are closing their ‘investigation’ as their warehouse are equipped with CCTV and weight scanning technology and there is no way it was a mistake from their end. They were unable to offer a refund or replacement at this time. I thought okay, I have provided you with all the evidence that it wasn’t there when I’ve received it but it’s fine, we will figure it out somehow. HOWEVER, I was shocked when I read the next sentence:   - We have now closed your account and we will not be accepting any further orders from you. Not that they didn’t want to investigate the matter but also blocking me everywhere so I couldn’t reach them was absolutely disgraceful. I honestly could not believe it. It is not about the money for me really, I repeat again, I’ve previously placed orders with them worth more than £600 but this situation has massively offended me and completely blown my top. Terrible customer service. They have obviously decided that one customer like me who didn’t receive their item is not important and can just be erased from their system like I never existed. Unprofessional and unacceptable. Please stay away from this company. ”

Helpful Report

Posted 11 months ago

“Ordered 2 months ago and had to keep checking on my order....eventually it came. Thankfully”

Helpful Report

Posted 2 years ago

“I ordered an expensive LED mask from Cult beauty, they charged tax at the check out- according to their tax and duty policy page, it will be paid on behalf of me to NZ custom ( I am based in NZ). However, the tax was not stated on their documents, NZ custom sent me an invoice through courier company, charred that tax portion again. The amendment on that will incur a charge of $80 NZD, I emailed them numerous times, only one customer service person replied and asked me to wait while they are contacting their courier company. I waited for 10 days, and my over 1.5k GBP item stuck at the custom for eternity. So I asked for refund of the tax portion. Since I didn’t hear anything back for another 4 days from Cult Beauty, I just had to pay for the same tax again to NZ custom. Still in the process of asking the refund for the tax charged by CULT beauty which they claim is for NZ government( which was not paid nor stated on the importing documents). I have since sent them the invoice from NZ custom & the receipt that showing me paid it. Previous experience was okay with the site, but if this doesn’t get sorted out, I will never purchase again and spread this expensive lesson among people I know and on the Facebook. Fingers crossed!”

Helpful Report

Posted 2 years ago

“They sent me that the order will come between 6th and 8th of April and it came on April 15th. I asked them how can they do that and they said that delivery takes up to 30 days but they havent written that once before I made my purchase and the dates of 6th and 8th were mentioned while I was purchasing and later in e-mail as a confirmation I ordered two things, one is a present that I have to give in late because of them and the other is Huda Beauty lipstick which came as if it was melted and then freezed again.”

Helpful Report

Posted 2 years ago

“I waited 53days for my order. The "die expected delivery date" they give you, is so far from the truth. I planned my Christmas gifts according to their delivery dates, which should have been 16 December. Only received it 18 January. No help from Cult as to where the parcels are, and definitely no help from FedEx Cross border. I love the products, but I cannot understand why we have to wait that long. Poor service I think.”

Helpful Report

Posted 2 years ago

“I have twice ordered products from Cult and on BOTH occasions Hermes returned my parcel to them (!?) I dont understand how this happens as I am at home 100% of the time (shielding/Covid). The problem is with Hermes - so why not change delivery company???? Cult Customer service was friendly enough but I cannot accept this sh***y delivery palaver...won’t buy from them anymore. Space NK is generally more expensive but they're the only reliable beauty company in my opinion...”

Helpful Report

Posted 3 years ago

“Dissapointed. I order 2 products and one of them was wrong, i paid for fast shipping and want to get it for my event.. and now customer service just ignore my e-mails... so dissapointed. I still want that product i paid for!!!! Order 300238044”

Helpful Report

Posted 5 years ago

“I have tried on numerous accounts to contact you be email and phone. You do not answer either. I have paid for products that you have not sent a "thank you for you order" email and as far as I can see you didn't process the order but.... you did take payment - very disappointed and will continue to try to make contact. If no response I will contact PayPal for their help.”

Helpful Report

Posted 5 years ago

“I ordered a Ziip which was a huge investment. It arrived promptly but didn't work. It wouldn't switch on despite being charged over night. I rang their customer services several times which is meant to be open between 10am and 6pm GMT. No answer just an automated message I've also emailed them but no joy. Apparently it can take up to 2 days for them to respond. Feeling very concerned as it was a very expensive product.”

Helpful Report

Posted 6 years ago

“Awful customer service, been fighting to get a refund for over a month now. Evri didn’t deliver my goods although they marked them as having being delivered and cult beauty won’t refund even though they admitted my parcel had been lost!”

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Posted 8 hours ago

“Awful customer service. I have been a loyal customer for years but they have lost my custom today. I placed an order for next day delivery, unfortunately the order turned up and they had sent me a tester of the full sized product I had purchased. I spoke to someone on their live chat who requested I arrange the item be returned before they send me the correct item that I paid for, I can't believe that even though the error is on their part they are putting me to the trouble of returning the item before they will send me what I paid for. Sadly they have lost a good customer because they're too precious about a tester product and can't spare me the hassle of returning the item. Avoid this scam company at all costs.”

Helpful Report

Posted 1 week ago

“I am deeply disappointed with the level of customer service provided by Cult Beauty. Despite returning an item over two weeks ago and following up multiple times, I have yet to receive my refund. This prolonged delay and lack of communication are unacceptable. It's disheartening to experience such disregard for customer satisfaction. I urge Cult Beauty to address these issues promptly to avoid further dissatisfaction among customers”

Helpful Report

Posted 2 weeks ago

“Some of the worst horrible service I have seen! I have gotten different answers about the same issue from different agents and issue was never resolved! One of the agents just ended chat mid discussion. I wasted a lot of time on them. I don’t recommend them!”

Helpful Report

Posted 2 weeks ago

“Dreadful service - impossible to speak to anybody from customer services who's able to advise and help.”

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Posted 2 weeks ago

“I have repeatedly chased them to arrange a refund and they have said they will get back to me and I have heard nothing.”

Helpful Report

Posted 2 weeks ago

“Ordered off cult beauty with no record of my order, just took the money and have no intentions whatsoever of sending the item which was not cheap!”

Helpful Report

Posted 1 month ago

“As per other reviews, one of the items in my order was incorrect, replaced with an item from the same brand but of lesser value. Contacted CB (I note that their Live Chat feature is permanently unavailable) and was told the item I had ordered was now out of stock, so they could refund me. The only way I can get this refund, however, is to return the incorrect item to them, meaning I am now out of pocket because of their error! Online chat is useless so I reached out on social media, and they still haven't got back to me. Avoid avoid avoid!!”

Helpful Report

Posted 1 month ago

“Horrific customer service! If you are an online shop then please conduct yourself like other online stores! It’s like the brainless bots they use repeat the same message and you can’t get through to sort the problem! I will never be using this site again! Beyond frustrating when trying to get a refund for an item they sent that was wrong!”

Helpful Report

Posted 1 month ago

Cult Beauty is rated 1.8 based on 305 reviews