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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Knatch
Unverified Reviewer
“I was about to write a review but had an almost identical experience to someone else, everyone I have spoken to at Currys has 'misinformed me' (that's lied to you and me). I was promised a 10% gesture of goodwill for my troubles and a price match - of course i have not seen these yet! Here's the review that mirrors my experience. Great customer service. You phone them once, they lie to you, phone second time, more lies, third time they ensure that their colleagues misadvised you and feed you with more lies. Then you write them an email and they completely ignore you. I have used a gift card to purchase 2 items, wanted to cancel the order and buy different goods. They did cancel the order, but they froze my money for almost a week, despite saying that the refund to eGift card would be instantaneous. This Friday will be a week with no refund to my gift card. Thanks a lot for ruining my Black Friday shopping.”
Helpful Report
Posted 7 years ago
MATTHEW SPENCER
Unverified Reviewer
“I purchased the Canon eos 6d Mark 2 bundle from the website thinking this would be good value. However after purchase I added up how much it would cost to buy all the items in the bundle individually from them, it added up to being over £160 cheaper to buy all the items individually.. Its discraceful that they should deceive customers in this way as ordinarily buying a bundle would be cheaper if at worst the same price! I will be returning my purchase and taking my business to somewhere more trustworthy. On top of this getting the item returned has been a nightmare, from just getting to speak to the relevant person to the ignorant returns collection driver... Avoid!”
Helpful Report
Posted 7 years ago
Gytis Zeimys
Unverified Reviewer
“Great customer service. You phone them once, they lie to you, phone second time, more lies, third time they ensure that their colleagues misadvised you and feed you with more lies. Then you write them an email and they completely ignore you. I have used a gift card to purchase 2 items, wanted to cancel the order and buy different goods. They did cancel the order, but they froze my money for almost a week, despite saying that the refund to eGift card would be instantaneous. This Friday will be a week with no refund to my gift card. Thanks a lot for ruining my Black Friday shopping.”
Helpful Report
Posted 7 years ago
Gintautas Dranginis
Unverified Reviewer
“Good delivery .Friendly membes of staff”
Helpful Report
Posted 7 years ago
Elizabeth Robbins
Unverified Reviewer
“Ordered online 2 days later item delivered. Fast and efficient service.”
Helpful Report
Posted 7 years ago
Graham
Unverified Reviewer
“I have had so much trouble with currys. to tell people how bad they are, would take too many pages. next step could be trading standards.”
Helpful Report
Posted 7 years ago
Richard West
Unverified Reviewer
“Very poor service!! Ordered new cooker paid for delivery, installation and take old cooker away £110! day off work and waited...No delivery came No explanation Nothing. Had to go to store (which is ex directory) a couple of days later..offered £50 off and deliver in11days! Store manager at Northwich Cheshire just kept shrugging his shoulders and saying there had been a mix up, he couldnt do anything else. I said it wasn't good enough and asked for full refund which they agreed. He then rang me next day saying HO agreed with him!!! and even if I changed my mind and wanted to buy I'd have to wait 3 weeks!! would rather give my money to a retailer who cares about their customers. DO NOT USE CURRYS!”
Helpful Report
Posted 7 years ago
Alan Cunningham
Unverified Reviewer
“Just delivered the product put it down on the floor did not remove any wrapping or try it to see if it was working”
Helpful Report
Posted 7 years ago
Rafal
Unverified Reviewer
“I ordered the tv delivery was to be next day. Now customer service says about 8 December !!! Tv out of stock wait 2 weeks sorry”
Helpful Report
Posted 7 years ago
Katie Clarke
Unverified Reviewer
“Quick delivery”
Helpful Report
Posted 7 years ago
Lisa Bampton
Unverified Reviewer
“There is a man who works at Curry's PC World in Stockport, called Andrew Duxbury. What a great bloke and an excellent, helpful informative person. I went to the store reluctantly with a problem with my daughters laptop. I hate taking things back as nobody ever helps and I just end up getting frustrated and go home with the same problem. However, Mr Duxbury was really informative, very knowledgeable about the products in the store, he took loads of time trying to solve my problem and when eventually, he couldn't, he gave my daughter a brand new replacement laptop!!! I couldn't believe it, at no point did I expect a replacement. I expected to be told that it was my daughters fault and there was nothing they could do. What a refreshing change. Currys PC World are fantastic for employing such a man and Mr Duxbury is the best...X”
Helpful Report
Posted 7 years ago
Dennis Warren
Unverified Reviewer
“Bought a laptop online, was faulty, returned within 5 days by collection, still cannot et my re-embursrement. Far too many automated options on the phone service, always the wrong department, shuffled from one to the next. Absolute disgrace”
Helpful Report
Posted 7 years ago
Mary’s
Unverified Reviewer
“Waited today for 55” Oled Panasonic tv to be delivered. First time slot of 1pm to 5pm was changed by text yesterday to between 4pm and 8 pm which meant we had to cancel arrangements we had made for this evening. We then got a call at 7.30pm to say they could not deliver as they had run out of time. WHAT! Husband told the delivery man to not bother rescheduling but l took over and have arranged delivery and installation for another day. Wish we had gone to John Lewis.”
Helpful Report
Posted 7 years ago
Graeme Healy
Unverified Reviewer
“I was buying a TV for my daughters Christmas and told the salesman that I just wanted the TV and no add-ons, with this he tried to sell me a TV stand, sound bar and a wall bracket, l again told him no I didn’t need anything else. The salesman then went and got his manager, who was told the same and proceeded to try and sell me extra cover for the TV and if I took it out I could cancel it a month later, so I’ve got to ask what’s the point of having this extra cover, the manager wasn’t happy because I said no”
Helpful Report
Posted 7 years ago
Jenny Mckee
Unverified Reviewer
“Waited 45min to buy washing machine and tumble dryer but no one available.ask at the checkout the girl was nice and going to take my order however another member of staff stood in front of me and said no so left the store and shopped elsewhere”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Always the same. 6 staff in the store, no customers - 1 person at the till. Massive queue....”
Helpful Report
Posted 7 years ago
Rosalyn Lawrence
Unverified Reviewer
“I have bought several large items from currys over the past few months and have always been happy with the quality of the goods and the delivery until now. I bought a new electric cooker less than 2 weeks ago and within days it was clear something was wrong with the top oven which tripped the rcds in main fuse box everytime it was used. Getting through to customer service was the first obstacle and I was on hold for 50 minutes before the piped music stopped and an advisor spoke to me. Having explained the fault he said no problem we can get that fixed for you, he then said he would transfer me to the engineers who would make an appointment to come out and fix the cooker, if only, I was duly put through only to hear a message saying nobody was available to take my call, I left my name and number but have had no response whatsoever. It's so frustrating. I'll think twice about using currys in future.”
Helpful Report
Posted 7 years ago
Mr Khan
Unverified Reviewer
“Used Currys Team knowhow repair service for our LG Oled tv. which developed picture quality problem. previosly bought from Rang and booked appointment for collection. Was told TV would be repaired and returned to us after 5 days. TV was collected on time and driver very polite. We were kept updated through Knowhow website and texts about progress of repair. After exactly 5 days received text message saying TV had been repaired and would be delivered today, which it has been. Both drivers again very polite and helpful. TV works like brand new. All in all very satisfied with the efficient service provided by knowhow and would certainly recommend.”
Helpful Report
Posted 7 years ago
Jayne Lepper
Unverified Reviewer
“good shop helpful staff would use again”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Excellent delivery 22/11/18”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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