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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“Excellent customer service from the guys at broadstairs Currys pcworld Adam sorted out our problem with ease and efficiency John was amazing nothing too much trouble even though we arrived instore late in day upmost service both were amazing and deserve s huge pat on pat for outstanding customer service thanks”
Helpful Report
Posted 7 years ago
Karen Keen
Unverified Reviewer
“Ordered 2 items separately. Ordering was very simple. Items very fairly priced. Both arrived very quickly. Very happy.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Delivery was shocking my tv was bumped dragged and dropped they just didn’t care had to help carry upstairs or it would have been dragged.never again.”
Helpful Report
Posted 7 years ago
A Clarke
Unverified Reviewer
“Currys in store experience was relatively good but why trust delivery and your reputation to Team know how. Recieving damaged goods wasnt the frustration but the 7 calls lasting upto 35 minutes trying to reorganise a replacement certainly was. Get your act together Currys and take control of your delivery service.”
Helpful Report
Posted 7 years ago
Mr Kevin Rodgers
Unverified Reviewer
“The price of the Hoover vacuum cleaner was very competitive and quick delivery.”
Helpful Report
Posted 7 years ago
Adrian
Unverified Reviewer
“Ordered a washer/dryer and freezer 12.11.18. Original order number 7446412780. Washer delivered ok. Freezer promised for 19.11.18. Waited in all day but not delivered. Curry’s admit it was their fault but say they can’t deliver until 24.11.18. Any company that really cared about customer service would have it on a van tomorrow to try and retrieve the situation. Another case of a companies fine words in adverts not being matched by its actions. Will I get any compensation for being screwed around? What do you think!”
Helpful Report
Posted 7 years ago
Christine Fawkes
Unverified Reviewer
“Prompt and timely delivery”
Helpful Report
Posted 7 years ago
Emma Phillips
Unverified Reviewer
“Great deals, great customer service, speedy delivery! Thank you”
Helpful Report
Posted 7 years ago
Jerry
Unverified Reviewer
“Good selection of smart tech, good pricing and easy to view and buy”
Helpful Report
Posted 7 years ago
Attila
Unverified Reviewer
“I scheduled delivery next day, and I paid 10£ for it. Of course it didn't come, and when I called customer service, they couldn't reschedule, couldn't direct to a pick up point, couldn't do anything. I demanded refund, but they said only when the product returns. Apart from apologies and "I can't", they didn't do anything. In fact they lied and got over with it.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“ordered washing machine, had read bad reviews of Currys, but they were the only seller, big mistake, no confirmation email of purchase, so no tracking number, wrote email to check details, next day after spinning around on the auto customer service nonsense - best bit is when it suddenly says "Thank you, goodbye", got through eventually to real person on 'team knowhow' by phone next day, "System down so can't check anything. And email responses take about 5 days". But it's due for delivery tomorrow. "OK what's the post code..." er.. so from the not working system they confirmed the order, delivery and email address. Would get SMS later to confirm time. Needless to say really, no SMS, no delivery. Caught knowhow first thing next day and cancelled. Told they tried to deliver and ring but no one home. Surprising really as someone there all day standing by from 7 to 7 receiving 2 other deliveries. They did manage to confirm cancellation by email right away...so one star for prompt cancellation service”
Helpful Report
Posted 7 years ago
Joan Roberts
Unverified Reviewer
“Curry’s Chester .... Peter from curry’s was absolutely amazing ! His customer service is fantastic !”
Helpful Report
Posted 7 years ago
John Gallear
Unverified Reviewer
“Ordered a tv to be delivered and installed between 7am and 7pm today nobody has shown no contact no apology its now 7.45 Is this the best you can do curry's I could have gone anywhere for my purchase, very disappointed 😞”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Took son to the Swindon store to purchase a new laptop. Nobody approached us despite it being past 6pm at night and not many customers in the store. Finally spoke to a lady and son said he was interested in purchasing a specific laptop and then she passed my son onto an other member of Staff. When he checked the stock system, he said it was out of stock in store. So we spoke about ordering online for collection into store. When son did this when we got home, online ordering advised he could not order online as the Swindon store already had stock there and the nearest store would be Chippenham. As online advised Swindon did have stock, son has called them this evening only to be told "No, we don't have stock and your nearest store is Cheltenham". A case of right hand not knowing the left hand and not a good shopping experience with Currys at all!!!! Would put Currys right down the pecking order when it comes to purchasing "anything" electrical in future. Staff seemed disinterested!!”
Helpful Report
Posted 7 years ago
Keith Henden
Unverified Reviewer
“They went through basics seemed uninterested”
Helpful Report
Posted 7 years ago
Jem
Unverified Reviewer
“Customer services CallCenter is a joke .bought a rangemaster cooker which had the wrong control button on it ( temputure control for oven no numbers on it so can put to temputure needed) Currys told me me they would ring rangemaster and get back to me the following day . No call back . Phoned again . Told the same .Two weeks later and after I had Phoned them 8 times I finally got a call back . Just to be told I needed to phone rangemaster myself as I had used the cooker now and I didn’t have the original packaging ( curry’s removed the packaging when they fitted the cooker ) Asked to speak to a manger but was told my problem didnt warrant speaking to a manager ,I told them I couldn’t use my cooker properly as the oven control button didn’t have the temputure on and seeing I have repeatedly told them this and still nothing was getting done I wanted to speak to a manger .The man then told me I should just re read the instruction manual !! Or phone rangemaster myself if still couldn’t figure it out . I phoned rangemaster myself and Within 10 minute my issue was dealt with . A new control button was sent in the post .”
Helpful Report
Posted 7 years ago
Lachezar Ivanov
Unverified Reviewer
“Found the TV I needed, in my budget and parameters I was hoping for.”
Helpful Report
Posted 7 years ago
Margaret Iles
Unverified Reviewer
“We went Into Currys PC World at Avonmeads Bristol to buy a washing machine Thursday 8th November there were so many to choose from. Assistant 7 Mosud was very helpful with his knowledge he enlightened us on the features of all the machines that we were interested in then left us to decide. He didn't follow us around or try to sway our choice but was available if we needed more help. We chose Samsung Addwash and Mosud served and was polite and professional I would rate him 10 out of 10”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Ordered a TV with Currys which seemed to go through without issue, however a few hours later I received an email stating that the order had been "cancelled" without any explanation, however the email assured that no money had been taken. I tried to cotact them online to find out what happened, to which they responded that I needed to ring them, tried to ring them and waited for 20 mins before the phone cut out, I then attempted contacting them on Facebook and was finally told that the purchase had failed "security checks". Despite this, they had in fact taken the money from my account. I was then told it would take 3-5 days to receive my money back. Absolutely staggered by the ineptitude of this company.”
Helpful Report
Posted 7 years ago
Paul Fotheringham
Unverified Reviewer
“Well, I had an Hp Envy 34 curved screen all in one computer system desktop which had problems which had to be replaced as they couldn't fix it, The same problems with the first computer were very similar to the 2nd machine which is the machine what i'm writing this review about, i received an all in one replacement desktop back in July, another HP Envy 34" After a week or two i had a notice from HP (on screen) that i had updates available so i started to download the updates but i then got a message from the computer saying "Oops that didn't work" and from then on had problems galore with it from signing in using password only rather than photo/picture i.d feature to wifi/bluetooth problems as well as downloading troubles.. I took the computer back to Currys/PC World as it wasn't working as it should who had it a couple of weeks and had it returned with an attached note saying there was "Shit" on it but had now been repaired.. I went to fetch it and got it home only to find it hadn't been repaired at all, So i returned it back to Currys/PC World and it was sent of again.. It was returned several weeks later saying they could find no fault with it and i thought WTF??.. So, i took it home and powered it up to find it STILL had the same problems, (not taking a photo for photo i.d and it also wouldn't connect to my smart tv also purchased from PC World, also some downloads from other sites other than HP wouldn't download either saying it had failed to sparse or similar).. SO.. i took it back yet again, Only this time when several weeks later it returned i went to retrieve it i decided to ask them while it and i was still there to boot it up and check for themselves that it had indeed been repaired, This they did, only to find the problem still persisted and had not been rectified, (The lad that booted it up instore found the problem within a minute of it powering up so why "professionals" couldnt find it i'll never know) i told them they could send it off one last time and if it came back and still no joy i wanted a full refund on it as it wasn't a cheap machine, it was well past being a joke by now.. I live in Derby and the machine was bought from the Burton on Trent branch so it was costing a lot in petrol all the back and forth in visits (8 at a minimum not including the original purchase).. So they sent it off AGAIN with exteme apologies that the problem hadn't been corrected, I was waiting and waiting and waited some more and still no word from the shop to tell me how things were going, So we went in again on the Monday after several phone calls with no reply and when we got there they were again full of apologies (which by now had become meaningless) they still hadn't had it back (which by now they had actually had the computer longer than i had in posession time) and to add to this had no idea where it was???, They'd lost it Weary, but was told it would be back by the Friday but from where i don't know as they couldn't find it.. Friday came and went as did Saturday and still no word of the return of my computer from Currys/PC world nor any communication whatsoever by or from them in any form, I was by now bubbling inside as i know the manager had had emails from head office about it and he'd actualy "promised" us phone calls regarding all the problems we'd suffered and it's return as he'd given his word to do.. Then on the 6th we called in only to find they wouldn't give us a full refund at all, only vouchers as the replacement computer was given to us on the voucher scheme they have going (RIP OFF) so we ended up having to pick another computer, much smaler at 27" than the original 34" which they said would be here by Friday.. Friday came and went again as did Saturday with no word from Currys/PC World so we started to ring and ring From Friday to Saturday to Monday with no call backs, no emails no nothing so seemingly ignoring us.. Rang again today (Monday 13th) with no reply given so, My daughter in-law called in on the off chance today 13/11/2018 and not only was she told the new computer had been there since Saturday just gone but took it home with her with no paperwork being needed nor identification, For saying this has been going on since August time is absolutely ridiculous and the level of customer care has been absolutely atrocious with nothing but excuses and bad workmanship on the repair side and lack of correspondence given by and from Currys/Pc World.. My computer was £1.999.99 so not the cheapest of machines, I seriously consider anyone and everyone to err on the side of caution before purchasing anything from them as whenever we went in over the this the queue to get seen was so long with people returning faulty items took an age to get down and be seen .. "ANGRY" doesn't cover it.. And not a word of recompense from them.. Disgusting appalling behaviour from a company such as this and the lack of compassion given was as little as the care they gave to my PC that's "apparently lost" which was ZILCH.. I'll not be shopping there again.. Lesson learned.. Rant over ..0/10”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,509 reviews
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