Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.97

2.0 Rating 3,509 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,509 reviews

Shipping & Delivery
Delivery Methods	Courier

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous

Anonymous // 01/01/2019

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“Having ordered a cooker on line for my 91yr old mother to be delivered installed and the old appliance taken away, on the day of delivery it seems some sort of mix up meant that the old cooker was not down to be disconnected, so the delivery drivers just dumped the new one down in the middle of the dining room, shrugged their shoulders and basically said not our problem, most unhelpful and really didn't care. And as I had travelled over 200 miles to be there when it was delivered I am not happy. After speaking on the phone to someone they said they could rebook for it to be installed and old one removed, absolutely no good to me as I have to return to work next day. I have now had to get an emergency electrician to install it, and arrange someone to pick up the old one. causing unnecessary stress to my elderly mother, socking service and have to say I will never buy from curry's again. Neither will several members of my family after hearing about the terrible service we have experienced.”

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Posted 7 years ago

“Great store. Products always in stock”

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Posted 7 years ago

“Gave us a good deal and reduced the price by another 10% and got free Gift”

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Posted 7 years ago

“A month ago I bought a 50 inch tv.and a new stand.Payed for installation. Delivered items just left them in the room.Said sorry we don't do that. COMPLAINED. Salesman from currys came out after work and installed the tv. Last week had a fridge freezer delivered. Wrong one so they took it away and told us to go down to the shop and order another. did this the sales person h ad ordered a 50.50.instead of a 70 30. now got to WAIT again. YESTERDAY Had a cooker delivered.they installed the cooker with a bit of effort.when they had left we found out that now we carnt open the freezer door which is the next unit to the cooker. COMPLAINED got to wait till Sunday to be put right. Well Currys do you say about that load of cock ups.”

Helpful Report

Posted 7 years ago

“My order was for a Television Set from Curry's PC World on line on the 07/11/18 received TV on the 08/11/18. Wonderful service well done.”

Helpful Report

Posted 7 years ago

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Posted 7 years ago

“Customer service is a joke after purchasing a vax steam mop after taking it home faulty. So rang vax told me to return to Currys customers service the Lady told me no stock left could go to Chester for one,so decided to pick a other vex mope. No not in stock ,so asked her what do you have in stock. She replays I would have to go through the list but would take to long.you can have your money back. Currys we will help rubbish. So called at the Range got a salter steam mop for £39.99. This steam mop is fantastic for the price, had Cleland the kitchen floor with the Vax.but this Salter mop far better than the Vax. So really should thank the unhelpful lady at Currys have a far better steam mop for Half the price.”

Helpful Report

Posted 7 years ago

“We bought a new oven on the 25th November 2017 and paid for a Repair and Support Plan which also included one valet service a year on the product. We arranged for the first valet and Currys arranged for a company called BioBlitz to do the valet. I received a telephone call explaining when the valet would take place and that we would receive a message to confirm the time of appointment the day before the valet was to take place. I received a text on the 15th October informing me that the valet would take place on the 7th November 2018. On the day of the valet we had still received no notification of what time this valet would take place, so I sent a text asking when this would take place and was informed that the driver would contact me. Later that morning I received a telephone call from the driver saying that the valet would take place between 1.30 p.m. and 3.30 p.m. At 4.00 p.m. I received another telephone call saying that they were running late and would arrive by 4.30 p.m. As I was at work I phoned my husband who had been waiting all day and let him know that they were delayed. When I arrived home from work at 5.00 p.m. my husband told me that the cleaning operative had arrived with another colleague. She then proceeded to put all her cleaning materials and hardware on our worktops without asking permission and not putting any covers on our worktops to protect them. She then took only 15 minutes to clean the oven, saying our oven was perfectly clean and her last job was dreadful. When she had gone we found residue still over the racks and inside the oven which had obviously not been cleaned properly. It seemed to my husband that our oven was the last on her list and she just wanted to get it over and done with.”

Helpful Report

Posted 7 years ago

“Moved into house 2wks ago Ordered dishwasher & fridgefreeze 30min before delivery they phone and say can’t deliver as f/f is damage 😤😤😤 Should have know better then we order Hob and oven Saturday they came could put it in said wrong oven would go in without moving pipe so had to go back to shop who then said if you are buying oven and hob they can move pipe we are we say. Oh dear shop very unhelpful 😤😤so they say will fit different oven with the hob on Wednesday witch was today so in they come fit both on dear have to come back tomorrow with oven this one is broken 😤😤 Am I a happy customer think not. Don’t even try offer any think like a good will Juster So I would give Currys a no star rating”

Helpful Report

Posted 7 years ago

“Very helpful from the moment I entered shop to helping me with my purchase into my car”

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Posted 7 years ago

“Purchased a washing machine from Currys and had to wait for two weeks before was given a delivery date. Unfortunately the item was not delivered on the day as promised. The excuse given that the installer wasn't available. It was such a lame excuse because I ordered a washing machine to be delivered and installed. Had to ring the customer service to re-book another delivery date. Was promised by the customer service that it will be delivered the following morning. The following morning, I rang the customer service to confirm the time of delivery, however was told that it wasn't booked for delivery at all. This clearly shows that its never to trust curry's customer service staff at all. Finally was promised to be delivered on Thursday which I yet to know if it will ever arrive and installed. The service provided is so poor and with unreliable customer support staff, I would never purchase anything from curry's again. I lost two days of unable to go to work due to the delivery letting me down. Requested for the customer service to make an official complain (CC3832500) and yet to know if such failed customer service and delivery failure will be taken by curry's seriously. Mr Singh”

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Posted 7 years ago

“First Class Products at Competitive Prices.”

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Posted 7 years ago

“No wonder retail stores are dying after the shambles of an experience I had at your St Helen's Retail Park PC World I was shopping online at first, trying to purchase a i7 8th Gen laptop but after nearly ordering the system then said it wasnt in stock, no problem so I went to site (I should have never even bothered) I walk in, already aware of what I Want to buy (A Laptop that cost around £950) so I walk over, and ask where the i7's are. The people on the IT area, looked at each other as if id said something funny (you know, me being a customer to them) and they rather condescendingly told me that "there isn't a specific area for i7's - they are scattered everywhere, just see what you want then buy it" I let go the way I was spoken to (again, a paying customer - all I am expecting is for people to DO THEIR JOBS) SO after 25 minutes of browsing, after being spoken to like I was stupid I'd finally found a laptop that I Wanted (Again £960.00) I ask to buy it, to THEN be told its not in stock I ask them to see what they have in stock today, you know - because this is a retail store, and generally people like to walk out with the things they're about to spend near £1000 The young lady then sighs audibly to me and my friends that I was with and says "well I suppose I better check the stock" I mean, is this unexpected that a customer service rep should actually know what they have in stock? have I, the customer done something wrong? She comes back, and then tells me that the only laptop they have in stock is a piece of garbage touchscreen HP, that even if I wanted - I couldn't walk out of the store, because this is a "store model" (I have purchased store models from PC world before, and I have never once been told that I must come back 24 hours later to pick it up.) So I explain to her, that all they have installed on this laptop is a demo video, with no username passwords, and no passwords or data on the device (I have already checked) she walks off, to "speak with a manager" who then comes back to say that it apparently takes +25 hours to reformat a laptop (That didn't need formatting, that had an SSD and an 8th grade i7 - so actually would have taken less than 30 minutes) So there I am, I wanted a laptop - from a store to take away with me, went to PC world's retail store and ended up just wasting 45 minutes of my time, talking to under-educated staff who clearly are not remotely interested in selling things to customers whilst this lady was off getting a list of reasons for why i couldn't take the store laptop, I'd already reserved one at Argos, at a cheaper price, at a better spec Moral of the story - stay away from dying pc world, that has snotty staff that dont actually want you to buy anything, they just want to waste your time and offer you abysmal service. There I was, ready to drop £1000 on a laptop there and then - when they let me walk away PC world do not seem interested in sales, or making money, or even - giving good, reputable customer service beyond a joke, and a complete waste of my time. will never buy anything from PC world again Signed, A very irritated computer engineer with more degrees in computing than two chubby salesmen that don't know what they are talking about.”

Helpful Report

Posted 7 years ago

“This is the last time I ordered something with Currys! 5 failed delivery attempts, nobody knows what's going on. One person told me the delivery address was changed, the other told me it wasn't possible to change it. And instead of redelivering, as promised they now refunded my order, against my will. I spent more than 1 hour on the phone. Now they are offering me to order my headphones again via their website - as if. I am certainly not going through this drama again! I wanted to support a British business but they don't care anyway. I got a reply from someone at Currys on my other review on Trustpilot but all they did was kinda say, 'sorry you feel that way' instead of actually trying to redeem themselves. So I ordered my £330 headphones on Amazon now where I know they will be delivered tomorrow. One thing I have to add to their defence: the people in customer service were friendly and tried to help. It's just that Currys didn't seem want them to help, lots of computer says no situations. And what didn't help either was that Currys used one of the worst delivery services out there - DPD. They never left missed delivery cards... and delivered to the wrong address, twice...”

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Posted 7 years ago

“Very good customer service and dealt with what i needed very efficiently”

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Posted 7 years ago

“Exchanged an unsatisfactory product for a better item with no hassle.”

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Posted 7 years ago

“Sales assistant names Stewart in the lakeside store was amazing! So helpful could really see he enjoyed his job! Fair to say if I owned a business he would be someone I would want to work for me! GREAT WORK!”

Helpful Report

Posted 7 years ago

“I had the most surreal shopping experience, in the Sevenoaks store. I went to buy a PC , they had very few in stock despite loads on display, another customer wanted the same one. We were told there were 4 in stock and the staff proceeded to try and sell ad ons , know how, insurance, all the staff seemed to be programmed not to listen to customers needs but to sell. They were clearly all stressed and unhappy and it showed in their attitude. despite me saying I didn't require any. The other customer asked for offers , the staff ignored us for 15 minutes whilst they discussed it and were not to pleased when we asked if we were going to be able to purchase the items. The answer was no, they didn't have them after all. We both walked out after well over an hour with no purchase. Currys lost two sales. Thankfully l eventually sourced the same pc online and will pick up from Argos tomorrow, £45 pound cheaper, click and Collect no hard sell. It is no wonder people don't shop in stores anymore, the other guy said as he was leaving , it was the most depressing incompetent shopping experience he has ever had, I agree. Absolutely awful.”

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Posted 7 years ago

“Found staff to be very helpful and knowledgeable on numerous products.”

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Posted 7 years ago

“I made the mistake of ignoring the bad reviews because of their no fix no fee offer. Took my laptop in for repair, they took the £60 fee and sent it to their repair centre. I got a call and was told it would cost £1,040 for a new main board on a laptop only worth about £900. Obviously I declined, when I went to pick it up and asked about getting my money back the answer was "I had declined the repair so therefore was not entitled to a refund". Well anything can be fixed if you throw enough money at it! Their "no fix, no fee" policy is just a scam. Do yourself a favour and go elsewhere. As far as I'm concerned, this company has lost a customer for life.”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,509 reviews