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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
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2.0
Based on 3,509 reviews
Shipping & Delivery
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Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Balakrishna
Unverified Reviewer
“I paid ONLINE for a washing machine Hotpoint WMFUG742G SMART on 22 april,17 & said delivered on 24th April. i wasted full day of Monday than called customer care, the call centre guy said the booked washing is not available!!! i said fine, what next, he offered IWC91482ECO. GREAT!! delivery date will known by email. ok waited.. not recived??? Tuesday again called the same number 03445611234, call centre lady said she is helpless to say when will be delivery, but wait till 12noon on Wednesday, if u not recived email call us back. no emai or EVEN NO CALL from them!!!! what a customer service from currys pcworld... no not again with Curry pcworld. they took the money within day and if i cancel the order will take 5 to 6 working days to get my money back. can i have any other option to make a complint?? somone suggested to Consumer rights will help. NOTE: TRUSTPILOT, please keep a 0 rating or (-) rating ... i may give - minus rating to Currys pcworld.. shame on you to fooling your customers.”
Helpful Report
Posted 8 years ago
Mr Malin
Unverified Reviewer
“I tried to buy a high-end washing machine from Currys PC World recently and made all my payments etc. through a combination of their web-site and call-centre. Once the deal was done I went to the trouble of unhooking my broken washing machine and dragging out of the laundry room for recycling. Then at the last minute I receive email from Currys PC World telling me that the order has been cancelled. NO explanation at all! I call them up and talk to their customer service people. They tell me that I have some sort of security issue. Of course, I have no idea what this means since I am someone with faultless credit, no criminal record as well as being a long-standing customer of Currys PC World. I go up 2 levels of management asking why I am a security threat and they all tell me that Currys PC World will not give any reason. Their telephone staff were rude, impatient and obstinate. I have looked at the organisation’s finances and share price (parent company: Dixons) - it is doing very poorly as of April 2017. I am not surprised by this with such poor administration, inadequate due diligence and pathetic customer service. My recommendation is to avoid doing business with this organisation altogether. In the end, I got a much better deal anyway at ARGOS:-)”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Terrible customer service, bought a freestanding cooker that had faulty main over door, when to curry ( staple corner London) for exchange to find a women that has no experience on dealing with customers, she was roud to me and refused to service me, I had to ask to speak with her manager, he came but he was afraid of her and took me to another till to sort the cooker problem with no apology.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Ordered a cooker, given a delivery date, got a phonecall that morning to say they couldn't deliver as they had none in stock! Wound be the next week now. Contacted complaints department where we were basically told that we shouldn't have expected it then as They state it could take a week - 10 days or whatever....hello, you actually GAVE me the date! Kitchen dismanteled fitter on hold, we cancelled the order and spent hours trying to find another source, who guaranteed deliver next day....and was cheaper. A couple of hours later we got a phone call to say that Curry's were going to deliver the original no existant cooker in 10 mins! Utter incompetence! So far now, over the last few years I have ordered 2 cookers and a dishwasher and had problems with them all. In an excess of good will, they gave us £20......for all that inconvenience. My brother has also just had a failed delivery due to "wrong address and phone number.." from someone who knows exactly what he is doing and regularly orders on line! Do not use Currys, there are more reliable companies out ther”
Helpful Report
Posted 8 years ago
Paul
Unverified Reviewer
“sh1t service”
Helpful Report
Posted 9 years ago
John Elsworth
Unverified Reviewer
“ABSOLUTELY RIDICULOUS! I ordered a washing machine that arrived damaged. No problem, I thought...these things happen, I'll phone Currys and organise a replacement. Currys REFUSED to replace the item unless I called the manufacturer to report the fault. I think not Currys. YOU supplied me with a faulty item so YOU replace it. The stubbornness and rudeness of the customer support adviser beggared belief. Currys, you have lost a customer for life.”
Helpful Report
Posted 9 years ago
From A Customer In Bearsden
Unverified Reviewer
“absolutely lost the plot over customer service wasted about 20 minutes backwards and forwards on the most stupid and time wasting telephone line. why cant I call the store direct - I bought the darned thing from this store ... yet I cannot call to get an update .. only because the lazy people did not call me .. get a real look at yourselves and get your customer service improved. Now I have to drive all the way in to the store to get an update and I am sure I will waste even more of my time with these idiots. you are losing the game unless you get the service support end improved -- try inviting some people onto your customer care lines instead of these stoooopid long auto call machines.”
Helpful Report
Posted 9 years ago
Misst
Unverified Reviewer
“Unbelievable!! Spent 3 hours in currys, got a parking ticket. All parking signs branded with currys brand. Currys response - after getting a 'care call' because I wrote to the CEO asking for comments - privately run car park, nothing to do with us and we don't care if it was because you are our customer. We are not even going to try and ask for a future agreement with the car park not to charge our proven customers. So people, they don't just not care about me as a customer - they don't care about you either.”
Helpful Report
Posted 9 years ago
Mr & Mrs B. Pawson
Unverified Reviewer
“On Easter Saturday morning our washing machine packed in mid - cycle. The machine was over 9 years old & was ready for the scrapyard but on a Bank Holiday we thought we would be without laundry facilities for a reasonable length of time -- NOT SO! We visited our local Currys Pc World in Pontefract & were greeted by Justine, a very efficient, very knowledgable sales person. She showed us several washing machines which would suit our needs and demonstrated the one we selected, a Samsung Ecobubble 8Kg capacity machine. The whole purchasing process was made simple and easy by Justine and, although next day delivery was not possible (Easter Sunday) she arranged delivery for the next day. Throughout our shopping experience at Currys PC World we were treated with the utmost kindness & respect by Justine & would like to thank her for all her expertise & professionalism. The machine was delivered as arranged on Easter Bank Holiday Monday by Knowhow personnel Steve & Jordan, who in their turn showed the same professionalism & kindness we had experienced in store. The delivery & fitting process was super efficient & we would have no qualms about recommending your company to anyone. Thanks again & keep up your excellent customer service!!”
Helpful Report
Posted 9 years ago
Davi Marshall
Unverified Reviewer
“Checked online for a monitor, and picked one Check availability in Edinburgh but none phoned currys uk and was told there was an ex display in a store 33 miles away and was available Pcworld corstorphine,,,, I drove to the branch,and was told that they had none Asked manager if he could find any but just got a Blank look They were useless to put it mildly Phoned customer service and was told that they had none in stock but still advertised on web”
Helpful Report
Posted 9 years ago
KEVIN
Unverified Reviewer
“Dreadful customer service instantly on defence really they should tell their staff not to sound so much like they are reading a script! Did not want to know about damage to cooker and kept saying we should have checked cooker on delivery within time frame which we did as much as we could. I appreciate they had not received an uplift number from manufacturer but nevertheless they have a negative attitude. Only when kitchen fitter took of the two polystyrene strips at the side was damage seen. Phoned manufacturer customer service on the day damage seen who the next day sent an engineer to check damage we received a report the following day confirming damage in transit and recommending in print for a replacement cooker . Phoning Currys with said report from engineer the next day but Currys not budging saying we should have reported damage within the time frame. Curry's still did not want to know lets be careful here Currys not saying we had damaged but intimating we could have damaged the cooker ourselves moving it totally disregarding the cooker manufacturers report. Are you kidding me it weighed a ton. Phoning the manufacturer on the same day working between mobile and land line again and relaid to them what Currys had said and she immediately phoned the engineer in question and got back to us within ten minutes authorising a new cooker. Currys customer service did not seem to grasp we had been liaising with the manuacturer as we were speaking with them. we have spent a lot of money with Currys over the years two big electrical items last year. Thanks a lot Curry's for your caring service. Oh by the way did I not mention the excellent customer service we received and the end result silly me it was BOSCH.”
Helpful Report
Posted 9 years ago
Deborah Sanderson
Unverified Reviewer
“Made the mistake of buying a £2000.00 Samsung fridge/freezer at the beginning of March then returning it 18hrs later after disgusting customer services from Know How/ Currys. Still today they won't cancel my finance agreement with Creation after 40-50 calls to Know How/ Currys, get told by every call handler something different and the people in the store are so rude. DO NOT BUY FROM THEM, go to AO much better service and even installed our new fridge for free becausse we had had such an awful experience with Currys!!! Hopefully get this sorted before October when they are expecting me to start making payments on the fridge I don't even have!! Look at other reviews on line for Currys, they are dreadful!!”
Helpful Report
Posted 9 years ago
Terry
Unverified Reviewer
“Spent £1800 in store had a on going problem with a sony Bluetooth home cinema system which is reoccurring. Rang tech people reset system but keeps reoccurring Rang customer services told to take system to local store which is a big ask , a lot of stuff. Work shifts in emergency services took it in to be told guarantee had run out at midnight. Great service not. Glad I don't say that at a fire. Will never buy from again & will encourage everyone who will listen not to either. Terrible customer service. Take the money and run”
Helpful Report
Posted 9 years ago
S Wharton
Unverified Reviewer
“These guys are charlatans. Do Not Buy From Here. I would give no stars if I could. I've tried to exchange/repair the hob they sent to us (battered in its box), only for them to say it's too late; they can do nothing for us. Well, I don't accept that, as it is within 6 months and it is our right for Currys to replace or repair in the first instance anything 'not fit for purpose' and they refused. It is now our right to claim a full refund, thanks to the Consumer Rights Act 2015. The letter to the ombudsman is ready to go and we're seeking support from CAB and the bank. Either way, we spent thousands with Currys and I could have sent our rave reviews to thousands of people over social media. Not any more. Take your money elsewhere, to a company who respects your custom and values your feedback. These guys are charlatans.”
Helpful Report
Posted 9 years ago
Craig
Unverified Reviewer
“Outrageous! Popped in whilst out shopping as I needed a new microwave. I looked at 2 Kenwood models. One bigger than the other. As I had not gone out to buy a microwave I was unsure if the big one would fit. Agreed with the sales assistant to buy the big one and swap it for the smaller one the next day if necessary. The next day I was told that the price has gone up £100 unlucky. According to the manager it is do they can show a big saving in their next sale. A total disgrace that they eill not honour what they agreed the day before.”
Helpful Report
Posted 9 years ago
Mark
Unverified Reviewer
“I ordered a washing machine online advertised next day delivery and installation. That was the reason I choose to buy from currys. Immediately after purchase I recieved emails informing me they would be in touch soon to arrange a delivery date. Considering it was next day delivery, I thought this was odd. I emailed customer services who replied saying the item was not in stock and it could be 10 to 14 days. They then went onto say, I had not ticked the instalation box and I needed to pay £25 to complete the order. Can you believe these morons. It had free installation and delivery on their website and my confirmation email. I complained and they said, I quote, "Please note that we do state that stock errors can occur in our Terms & Conditio­ns that can be found on our website." They refunded my money and said it can take upto 5 days. The point is they failed to fulfil their own obligation as to what they advertised. People choose to purchase based on their misinformation. I wasn't actualy that bothered it would not have come the next day, although 14 days without a washing machine is inconvenient. What bothered me is they made an error and tried to pass that responsibility on to me, the customers. They were only interested in asking me for £25. They did not care less about the customer.When challenged they simply refunded my money rather than rectify their own error. Poor customer service. These people are idiots, do not trade with them, they dont desrve your custom, go elsewhere. They dont care about their customers being inconvenienced. I will never use them again. I reported this to trading standards, weather is does any good, I dint know, but like this post, it made me feel better. Tossers.”
Helpful Report
Posted 9 years ago
Jason
Unverified Reviewer
“Currys's delivery has to be the worst delivery service in UK. There is no message informing me the delivery time as they promised. The delivery man called 9:15am and said will arrive in 10 to 15 mins, then he called after 10 mins and said he cannot deliver it because the my street is in a main traffic road and his truck is too big to park, He request me to rebook over weekend. My flat is based in a very quiet community area, never got problem with parking as there are plenty of free parking space, neither is it in a main traffic street, as you can hardly see car passing by!!! I asked the delivery man to wait and went downstairs and did not see any truck or delivery Van, he then hang up the phone and refuse to answer again. Apparently, he was not even here and just made an imaginary delivery!!! I waited 3 weeks for this delivery, and now I have to book again? I ordered from other online retailer for refridgrator and other electronically appliance on this address, never got this issue, only advice is avoid Shopping from Currys!!!”
Helpful Report
Posted 9 years ago
Andrew Bedford
Unverified Reviewer
“I went into the Pontefract branch and paid cash for a fridge freezer , the sales person asked me if I wanted a 3 year extended warranty which I didn't or to have my old fridge freezer re-cycled which again I didn't , but I did want it delivered the next morning and I paid£19.99 for it to be delivered the next morning my wife got up and waited for them to deliver our item when I got home from work at dinner time it hadn't been delivered and they hadn't phoned to say they were on their way I tracked our item and it said we could expect our item between 1505 and 1905 , I rang customer services to see if they could do anything but "unfortunately all they could do was apologise" I explained that the reason it was booked in the morning was because my mother in law was in Hospital and very poorly and we had to go visit her they said they could arrange for a different day to deliver our fridge but why would I pay for it delivered the next day then arrange for it to be delivered on another time I feel the salesperson misled us and once he had got our money he was not bothered about customer service I will never purchase anything else from this company again.”
Helpful Report
Posted 9 years ago
Romseynai
Unverified Reviewer
“Went into Curry's store Winchester on Sunday march 26th to purchase a cooker, found the ideal one at a great price.Indesit £329, previously £399.only to be told out of stock.was then told next delivery would be Friday,(5 days time).Asked if we could pay for it now then sort out delivery Friday,Told no,took away with us a print out of the cooker's details clearly showing the price of £329,even asked the sale's assistance if this would be the same price when we return on Friday,and was assured yes,noproblem.suprise surprise,price now gone up to £499.99.when explained to the salesman about the previous week's visit,and promise of £329 price,we were told It's £499.99 take it or leave,and that they would never assure us of a £329 price when we return.As far as i am concerned Curry's staff including the manager are rude, unhelpful, unfriendly and they have accused me of being a liar.My advice to anyone is don't buy from Curry's,no wonder stores are closing,let's hope Winchesters is next!.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Bought my son a 27" pc monitor for his birthday with a scheduled delivery today between 7 - 9pm. when he will be home for delivery. Received a text this morning to tell me delivery will be made between 9.22 and 10.22. am. I tried to tell driver (through online form) that it was supposed to be delivered early evening but it made no difference because he has since sent me a message at 9.35 telling me he tried to deliver and nobody at home and for me to reschedule for another day. I will never buy from Currys again. They have no consideration for their buyers, are deceitful and dishonest. They go along with anything you want in order to get your money and once they have it they discard delivery time slots and do what they like creating disappointment and great inconvenience.”
Helpful Report
Posted 9 years ago
Currys is rated 2.0 based on 3,509 reviews
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