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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
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2.0
Based on 3,509 reviews
Shipping & Delivery
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Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Aseri Katanga
Unverified Reviewer
“They sold me the right product which made a difference for my purchase. They were very professional in their conducts.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Excellent service and also I got what I needed as the stocks weren't in the day before! Went back the next day and as promised could buy my PS3!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Knew what I wanted to buy. Had to seek for an assistant who offered a different product. Store personnel could definitely benefit from marketing training.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Washing machine was delivered when it was supposed to be & was fitted & tested in 15 mins.”
Helpful Report
Posted 8 years ago
Paul
Unverified Reviewer
“Daughter needed a decent external hard drive but the colour she wanted was out of stock. Ordered on the website and picked it up 12 hours later. Good stuff Currys.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“The member of staff I asked for assistance was cheeky, and directed me to an unsuitable hub.”
Helpful Report
Posted 8 years ago
Giani
Unverified Reviewer
“We bought a very expensive washer dryer that they said would deliver it in 10 to 21 days and it's been more than 40 days already. We contact them and they say they have no idea when it is coming back in stock. The worse part is that they still say on the website that if you buy it, it will take 10 to 21 days, what is a big lie! They say we can get any other, but all the others are cheaper than the one we bought, so it's not a deal for us!!”
Helpful Report
Posted 8 years ago
Tim
Unverified Reviewer
“I've never received such bad service in all my life. I ordered a microwave oven from them the week before last and paid £19.99 for an express delivery. It was delivered on Monday with a smashed door. These things happen and it was a chance for Curry's to act swiftly and surprise and delight me with their customer service......not a bit of it. I called them on Wednesday to report the smashed product. The lady took my details and told me some one would call me back. Nothing. Nada. So I called them back on Saturday and explained that I had paid for express delivery because, with a young family, I really need a micowave. Only then did they offer a refund of the express delivery and promised they would have a replacement delivered by the end of the weekend. If only! So on Wednesday (a full week after my first call) I called them back to enquire as to the status of my order. I spoke to Steve who was awful - he kept c;losing me down and being really defensive. He refused to pass me onto a manger to talk to and even refused to give me his full name so I express my displeasure at his poor level training/ call handling. He did promise to get a manager to call me back today before 10.30....it's 10.30 as I write and my phone has stayed stubbornly silent. I'm holding my breath to see if I'll get a replacement at the allotted time tomorrow. If you're reading this Curry's here is my customer ref no CUR1742962256. Go and listen to the call from tester day and offer Steve some retraining - he sorely needs it. For a high street brand this a Keystone Cops level of customer service. Basic, basic stuff. Call back when you say you will and treat customers with respect. Poor.”
Helpful Report
Posted 8 years ago
WAHAB
Unverified Reviewer
“I would have given this store less than one star if I could! I really rarely write a review but this time I feel I have to. I bought a laptop lenovo yoga i5 from that store and I only opened its box and I did not even switch it on because I found the i7 version which i was looking for in the first place ( it was not available on currys website when I purchased the i5 version). I took it to the store to return it but they refused that saying because it was unboxed!!! Nobody told me anything about that when I bought it in store!!! Finally they accepted the return after charging me 10% of the laptops cost!!!.Totally disappointed as I have been a loyal customer for currys for years and this is the first time ever I returned something. And what makes the matter more upsetting is that when you buy an item online you can return it even if you unbox it!!!!!! I did not know any of that before. I have lost my faith in Currys and never buy anything from them again. My lovely Amazon , you can buy anything and use it for a month ( or even more sometime ) and can get a full refund if you return it.”
Helpful Report
Posted 8 years ago
Roberto Blanda
Unverified Reviewer
“DO NOT GO. DO NOT BUY THERE. the worst customer service ever experienced. If you are so unwise to buy there DO NOT purchase the know how care plan product insurance for repairs. That is the most legalised theft I have ever seen. I am 46 and lived in many countries and worked as a manager and believe me they are the worst. They kept my TV on repair for 3 weeks. I received wrong updates, they told me they had lost my TV, then they apologised and they found it. Then they said they would deliver it and sent me a text to confirm. Nobody showed up making me lose half a day from work. Then they decided to replace my original product with another TV. I accept, 4 days later the delivery is booked. They say they would call me 30' before delivery time. They call 5' before. I rush home from work ( only 20' away) and they are gone, saying they come back 45' later. I wait home and they do not show up. Another afternoon wasted. They said they would arrange a temporary TV 3 times and they would call me. Nobody ever called. THIS IS SO RIDICULOUS THAT IT IS HARD TO EXPLAIN . Reality is They simply do not give a f... about customers. I still have not got my TV back.”
Helpful Report
Posted 8 years ago
Gordon Ralph
Unverified Reviewer
“I was very surprised at how good and reasonably priced Curry's has become lately! I must admit I never used to like the store very much, but everything has changed. I saw an online add for some offers they had on and as I was looking for a new Hi Fi I had a look !.I was blown away at the reasonable prices and ended up ordering a JVC 650 watt hifi online for a great price .I went to the store to pick it up and the staff were very helpful and polite and someone even carried the Hifi to my car for me. Brilliant ,great service thank you Curry's !”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I would have preferred the option of no stars! Your customer service is shocking. You left me waiting all day for a delivery that did not arrive. I paid extra to receive my delivery on Thursday and waited in all day for nothing! I emailed, no response then I rang this morning to be told by the man who answered (who's name I took down) that he's been trying to sort other deliveries as this has been a big problem with the system and basically for me to call back on Sunday to see 'if' you were able to process. Refund or where my orders at! My order was a birthday present for today, I explained this and also that I would need a refund in order to buy another one. I'm now left without my delivery, without the money to buy another one and have the hassle of trying to contact someone on Sunday to see if you 'are able' to sort it! Oh and no response to my second email either... I won't be buying from you again”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I bought a TV worth £1491 from 2014. It's broken after 3 years which is under warranty. Curry took my TV away and said May take 5 days to repair. After 7 days they text me my TV will be return on Monday but that didn't happen so I just waste a day waiting. I rang the customer service and he said TV is waiting part to repair so don't know when will return my TV. I got a text next day said my TV can't repair so give me a code to get another TV and need to go to shop to see what can you get. Utterly don't know what can I get. Everything done by a short text messages and Genuinely don't care your feeling and not very clear. I went to the shop and they can't get the code working then tell me the code is not active and not sure when will be active. So waste a journey and still don't know what's next. What a great experience!! Get tricked twice and spend so much money for a TV can only last 3 years. I won't go to curry again as they are genuinely don't care and not honest.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I have visited currys store in Bradford, firstly a sat am to buy a series two iwatch ..... no stock.. assured me I could order one ? I wanted to buy one that day , the assistant advised to go to Argos , which I did and purchased an iwatch. I went yo currys yesterday yo buy some waterproof headphones no stock again , bought them again in Argos . If curry s don't want to do businesswhy have shops cause there is nothing in them and you have lost s customer”
Helpful Report
Posted 8 years ago
Rachel
Unverified Reviewer
“No money return for a returned item I asked at the Heathrow airport store for an extra battery for my galaxy i held in my hand. They sales person gave me one and said its the best. On my flight i noticed its only for IPhones. No problem, right? There is a customer service. Tones of emails, calls from out of the UK. We then agreed that my friends who came 2 month later will return the item and will arrange an reimbursement. 59GBP never came. In a huge number of emails they first said that they paid, and i shall prove that i didnt receive the money(what the f...?)Then they invited me to come back tot he UK to their store. Then i told them that in 2 weeks i will be in UK and asked where to come to solve it. Suprising: No answer. Only when i wasnt anymore in the UK(they had my dates) they told me to come to any store and start all over again and thats their only solution and nothing else. So they took the item and never returned my monery or gave any other item in return. I will take a lawyer”
Helpful Report
Posted 8 years ago
Marina
Unverified Reviewer
“The most horrible experience I ever had. I bought the washing machine there. When it was delivered, the guy could not unplug our old washing machine, and claimed we needed a plumber. It turned out there was nothing to be done there, as they just needed to pull the pipe a bit stronger. I paid the fortune to plumber for nothing. On the following day the currys came to finally install the new washing machine, with one "small" issue - they forgot to load it in the truck!!! So, I wasted 2 days staying at home and waiting for their deliver for nothing. They called me later that day, saying they didn't have my washing machine anymore (how is that even possible???), and (!) they didn't have them in stock anymore! assuring me it will be sorted in 2 days and they would call back. Needless to say, it never happened. After getting through their customer service 2 days later, I was blamed for not accepting the washing machine in the first place, and suggested another machine (which turned out to be worse, but for the same price I paid, with only "slight" difference - mine was with £100 discount when I was buying it). And they still told me I needed to wait 48 hours to get the confirmation on the exchange! When I demanded to talk to the manager, I was told they do not see what is the issue, how the manager could help, and they do not think it's needed an escalation!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Unacceptable failing on delivery. They do not deliver essential items when booked and paid for. They do not reply to customer messages and their know how system is a joke - 10 minutes to speak to a human being and then on hold for a further 10. Shop elsewhere!”
Helpful Report
Posted 8 years ago
Annoyed
Unverified Reviewer
“We bought a new oven from currys and were pressured to use knowhow as the installers. We paid £100 for this. The knowhow installer used no protective floor or unit covers, and as a result he damaged our brand new kitchen units during the installation. He also left muddy footprints throughout the hall and kitchen, and left assorted debris in the kitchen and across the drive – even though we had paid extra for them to remove all debris. When I complained to currys they said it was not their problem as knowhow are a different company, and passed me to their customer care team. Currys then ignored all contact from me. The knowhow team were useless and treated me like the damage was my fault. It took ages for them to initially respond, and months of me chasing to get to a resolution. Knowhow took no responsibility and did not help at all. It was up to me to find and then contact companies to repair and replace, and send these to knowhow. They even had the gall to inform me the quotes were in the wrong format! I had to constantly fight in order for our kitchen to be restored to its former condition. And received nothing from knowhow with regard to the mess and the debris. And they would not reimburse the installation costs. A shocking way to treat a former customer. Problems happen, but it’s how they are dealt with that shows what kind of company they are – knowhow have absolutely no interest in customers or their property, and have no follow up when there are problems. There are many other companies providing the same service. Use knowhow at your peril.”
Helpful Report
Posted 8 years ago
Annoyed
Unverified Reviewer
“Currys sold us a new oven and pressured us to use their installers (Knowhow), which we paid £100 for. The knowhow installer damaged our brand new kitchen units during the installation, and left muddy footprints throughout the hall and kitchen, and left assorted debris in the kitchen and across the drive – even though we had paid extra for them to remove all debris. When I complained to currys they said it was not their problem as knowhow are a different company, and then completely ignored all contact from me. A shocking way to treat a former customer. Problems happen, but it’s how they are dealt with that shows what kind of company they are – currys have absolutely no interest in customers and are obviously not interested in customer loyalty. There are many other companies providing the same goods and offering great customer service. Use currys at your peril.”
Helpful Report
Posted 8 years ago
Ruth
Unverified Reviewer
“Currys AEG L6FBG842R wrongly advertised washing machine I purchased a AEG L6FBG842R 1600 spin as advertised off there web site. I later found out after contacting AEG direct it was a 1400 spin! Curry's have known this for over 6 weeks now as I rang saying you have sold me an inaccurate item as of your advertisement states and still states it's a 1600 spin! They refused to exchange to the same AEG 1600 spin washing machine Which I thought I had purchased in the first instance. They still haven't changed the description causing other vulnerable customers to buy this incorrect item. I personally won't be buying from currys again..”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,509 reviews
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