Login
Start Free Trial Are you a business? Click Here

Currys Reviews

2.0 Rating 3,499 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,499 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 37%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Anonymous
Unverified Reviewer
“Worst customer services I had ever come across. Bought a towerfan in July on line ( model : D29TOWERFAN ST-67). There was no user manual. Tried to get one on line, but not available for this model. Spent long time talking on the phone to customer service several times . Promised to send one in post everytime which never seems to arrive. Spoke to Amanda on live web chat just now who said try again as she she does not know what to do and left the chat abruptly.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Bought a asus laptop from them . A few weeks later it had a few problem so took it back for repair. Was informed it would be sent back to asus for the repairs . Three weeks later was informed from currys pc world asus has returned the item and didn't find any problems with it. So I contacted asus regarding this . Asus have never seen or dealt with my laptop. So for three weeks its been sat on a shelf in the shop. So why try and cover things up . Always double check what currys pc world are upto . As of now lost nearly a months cover and still waiting for the return of said item. UPDATE . got a phone call this morning 9/10/2020 laptop repaired. Went into currys pc world (happy). Spoke too tech guys who then brought my laptop out.he then went on and said its working perfect and to check it out. I pressed the power on button and guess what . It had faults again would not boot up . Then informed by tech guys they would restart the system all over again and ring me yet again when its fixed. I then spoke to a manager in store. He stated they won't charge me this time for the repair (lmao) and can they keep hold of it for a few more days to test and sort the problem out. I Asked for a replacement, told no , so they have it still in the store. And as for contacting you on social media or ring you . 5 or more emails . Over 1 hour wait on the phone (charged after 60 minutes) and still no reply from head office . Its a joke. Another email on its way . Sent about another 6 emails today 10/10/2020. I had the laptop about 7 weeks they've had it 4 weeks. I should get a call from the store tomorrow Sunday about it. Keeping my fingers crossed . Honestly try a different store for electrical goods .”
Helpful Report
Posted 5 years ago
Pauline Robinson
Unverified Reviewer
“My 86 year old mother spent an hour and a half on the phone trying to get someone to come and repair her washing machine after taking out your insurance, she finally got through to someone she could actually talk to only to be cut off when she gave them her postcode. She is now very distressed and the problem is not resolved.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Item paid for on 22 September - no tracking number given and then emails stating it was delivered on 29 September. When I called, I could not get though and then received another email stating it would be delivered on 23 September (it was 2 October at this point). Cut off from customer services and when i did get through I was told I could not have a refund because how did they know that I did not in fact have the item and be illegitimately asking for a refund... Any minor discount on whatever product you think you might achieve by buying from Currys simply isn't worth the drama and wasted time when something goes wrong.”
Helpful Report
Posted 5 years ago
Debra Wilkinson
Unverified Reviewer
“The first chest freezer you delivered was damaged. The second chest freezer (to replace the first) was damaged. I agreed to accept it when the delivery driver offered me a 15% refund. I didn't receive the refund. I wrote to your complaints department (because your e-mail isn't functioning, your web chat is useless and your 'phones never answered). One month later, I haven't even received the courtesy of a response to my letter.”
Helpful Report
Posted 5 years ago
Paolo
Unverified Reviewer
“Returned a faulty item 1 month ago, expecting refund within 14 days max, still waiting. Contacted support many times, each time promised to get the refund within two days. Absolutely awful.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I ordered a new washing machine in March 2020 with a recycling of my old washing machine. The guys who delivered my washing machine refused to take my old one and after at least 10 emails and several phone calls that no one answered I'm still waiting for my refund.... It's October now....”
Helpful Report
Posted 5 years ago
Shopper From Broadway
Unverified Reviewer
“We ordered a printer on the 19th September 2020, were told there were 3 left. Telephoned them on the 29th September to see if it had arrived. Told that we had been allocated one and to try 6th October when stock arrives. Went into the store today as no one answering the phone, to be told there are none in the country, so why were we told we had been allocated one. Now told there is an ex display in Wocester, which they will try and get for us. Signed unhappy customer”
Helpful Report
Posted 5 years ago
Marian Joseph
Verified Reviewer
“Great customer service from Your assistant Anthony he told us about some of the cookers as well which I'll be bk spoon to buy”
Helpful Report
Posted 5 years ago
Lee
Unverified Reviewer
“Will never buy from currys again they are trying to hide behind COVID 19 however they fail to deal with faulty goods even a registered letter sent to their head office. Currys simply refuse to respond to customer complaints and I am left with a faulty product after 2months of use”
Helpful Report
Posted 5 years ago
Tommy
Unverified Reviewer
“i have been waiting on the phone for over 4 hours and when I got through they cut me off I would never shop there again and now buy from john lewis”
Helpful Report
Posted 5 years ago
Diane Moores
Unverified Reviewer
“Curry's PcWorld's please stop posting fake reviews. Genuine customers are being mislead by your lies . Start treating people with respect and trade lawfully. Your corrupt practices are causing so much grief and you are using Covid 19 as your get out clause. " SHAME ON YOU "”
Helpful Report
Posted 5 years ago
Leigh Jackson
Unverified Reviewer
“took my tv for repair under warranty and returned it broken, took it back and its taken 2 weeks up to know under assessment , still deciding ? i just wanted it repairing but youve broken it so replace or refund me, its that simple and would take only a few minutes to sort out, ive spent over 18 hours being cut off the phone waiting in for a delivery that didnt happen and sick of being lied to and how busy they are ... youll be a fool if you buy anything from these crooks”
Helpful Report
Posted 5 years ago
Simone
Unverified Reviewer
“On Sunday 20th September we purchased washing machine. We were told it should arrive in a week. We paid for the machine with the anticipation of it arriving within 7 days. On 02.10.20 I called customer service to find that you "have no idea has to when it will arrive." You’ve taken our money with no real expectation of a delivery – I think this is wrong and disgusting behaviour. My 80 year old grandmother is furious. She feels that she has been taken advantage of and is now wondering if she'll get her money back. Obviously we know we are entitled to get a refund. It's saddens me to know that because of this appalling behaviour by Currys PC Word my grandmother feels like she has been conned or ripped off! We won't be shopping at Currys again. .”
Helpful Report
Posted 5 years ago
Denise
Verified Reviewer
“Brought a Zanussi cooker hood, curry’s advertise it came with a Charcoal filter which we never received. I spent an hour and a half On their help line being passed about and could not get anyone to do a simple task of sending the missing filter. False advertising would not recommend buying from curry’s on line.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Do not buy from Currys. The worst customer service ever! First off the first order for a range cooker was cancelled by their operative because he had no idea if the cooker could be recycled. He did not sort out a credit and after waiting for 15 days and waiting on the phone for over an hour the credit was then put through. We reordered the same item on 10th September and was given a date of 1st October for delivery. I rang on 28th September and was given a confirmed date of 1st October.Therefore we arrange for our old cooker to be disconnected and recycled. At around 7pm on that date I had a phone call saying that the cooker had not been manufactured yet and did I want to keep the order live with no indication of when it would be delivered. We are now stuck with no cooking facilities and will never use Currys again and I would suggest you don't either. A complete shower of lying imbeciles who do not care one jot about their customers at all. I can't see a long term future for this Company and I reiterate - Don't use them!!!!”
Helpful Report
Posted 5 years ago
Mike
Unverified Reviewer
“I bought a washer dryer last November and it's never worked BEKO has sent out 3 engineers and it still not working beck tells me to deal with currys and currys tells me to deal with beko. When I phoned the inverness store I asked to speak to a manager they said that they would not waste a managers time with me. I have sent them a letter now all I want is my money back. And what kinda tech store does not have a working email address its a joke”
Helpful Report
Posted 5 years ago
Rebecca J Lund Torres
Verified Reviewer
“your customer services are aweful. as well as waiting for ages, they put the phone done, delivered even when i had cancelled and generally don't have a clue. never again.”
Helpful Report
Posted 5 years ago
Owen Griffiths
Unverified Reviewer
“£2k tv Samsung tv faulty within a week, various array of faults over the next two weeks took it Back to store not resolved, inter mated I was lying about the faults as it wouldn’t do it when they turned it on in the store, Samsung engineer called he also inter mated I was lying, so now they’ve the tv and my £2k and no phone calls or information to what’s going on TERRIBLE SERVICE DO NOT USE”
Helpful Report
Posted 5 years ago
Diane Moores
Unverified Reviewer
“Curry's is a thoroughly Despicable corrupt company and honest reviews that are posted miraculously get removed !!!, "SHAME ON YOU CURRY'S "”
Helpful Report
Posted 5 years ago
Currys is rated 2.0 based on 3,499 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request