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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Michael Clapperton
Unverified Reviewer
“My elderly mother bought a TV from currys online. After a few months the tv had an intermittent picture fault. As It was under warranty we returned the TV to be repaired. Currys collected and wrapped the TV. We then received the TV back a few weeks later saying the TV couldn't be repaired because of physical damage. They had smashed the screen in multiple places and placed the blame on us. The TV was in perfect physical condition when they collected. The customer service have blamed us and said that the delivery drivers don't have to do any sort of visual inspection. I WOULD NEVER USE THIS COMPANY AGAIN. SCAMMERS.”
Currys 1 star review on 18th September 2020 Currys 1 star review on 18th September 2020 Currys 1 star review on 18th September 2020
Helpful Report
Posted 5 years ago
Marc Howson
Unverified Reviewer
“Never ever experienced a firm with such poor standards of customer service. Ordered a TV online, was prompted to sign in to my account because my email address was recognised. Without having opportunity to confirm, the order was processed, only for it to be using an old billing and delivery address. I phone up customer services, to be told I could not change deliver address for data protection reasons (nonsense, I could have confirmed all my details and had updated my address after though my online account). The only option was to cancel order. I was told I would receive refund in 3-5 days and a gift card would be issued within 24 hours for the £100 I paid via gift card. 24 hours later, no gift card. Phoned again, waiting on hold over an hour, to be out through to an overseas call centre, where I was then told I could have the full value of the refund via gift card within 2 hours ( as I wanted to reorder the TV). Low and behold, no gift card received. Phoned again, on hold an hour, was then told that I was told incorrect information and my refund to my bank would take 3-5 working days and my gift card would be sent via email by Wednesday/Thursday the following week! Tried to make a complaint, was passed through to a department that kept ringing with no answer, finally gave up! This is, without a doubt, the worst company I have EVER death with. I am £600 down, wasted over 3 hours of my life due to the incompetent and inadequate processes that this firm has developed. There is no ownership or accountability for sorting anything out, there is no customer service inherent anywhere in this firms culture, if I could give 0 stars I would do. ABSOLUTELY TERRIBLE SERVICE, READ THE REVIEWS BEFORE YOU ORDER FROM THIS COMPANY BECAUSE THE POST SALE BARRIERS TO GETTING ANY FORM OF HELP ARE NON EXISTENT. Poorly trained staff, ill equipped managers and such a poor consumer experience. If it wasn't for the gift card, I will never, ever be using this company again.”
Helpful Report
Posted 5 years ago
Dave
Unverified Reviewer
“We bought a microwave in July online and the driver who delivered it left it in the garage. We were then away from home until earlier this week. We unpacked the microwave this morning - it hasn't moved since then- to discover that it has a scratch on the door. We called Curry's but they were not the slightest bit sympathetic or interested in helping us. Yes, perhaps we should have checked the microwave when it arrived but we were going away and decided to wait. The fact remains that someone at Curry's packed a damaged item for sale and Curry's seems quite happy to deliver damaged goods. Moreover, the lady to whom we spoke didn't seem the slightest bit concerned that we would be looking for websites on which to write anti- Curry's reports. A shabby performance all round and a poor company.”
Helpful Report
Posted 5 years ago
Jennifer
Unverified Reviewer
“The most incompetent company I have purchased goods from. I purchased a Beko washing machine a few weeks ago and after 4 uses it made a loud sound and a smell of burning came from it. The machine then started to click and the lights were flashing. Contacted curry’s and they said they could not do anything until a Beko engineer came out. Have spent 3 WEEKS trying to arrange an appropriate time for Beko to come out. On average 2 hours a night waiting to get through to the company. When through I have been cut of FOUR times and put back to the beginning of the queue. After several complaint emails still no solution. I have called Curry’s 4 times and they have promised each time to call back with a solution. Not once have they called back. Asked for a complaints line or email address and been told that they don’t have one by two customer service assistant. One evening I haven got to told to hold on a minute while the sales assistant gave her children into trouble in the background. I am 3 weeks in and still do not have a working machine. I have no solution to this problem. I have spent most week day nights calling either Beko or Curry’s. I don’t know what I can do next to get this machine fixed. I will certainly never use either Curry’s or Beko again.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Purhased a Zanussi oven (£460) - after 18mths the top hinge on the oven door failed without warning. Heavy door heated to 200 degrees centigrade missed landing against my leg by inches, could have caused very serious injury. Outwith 1 yr guarantee but so dangerous plus an oven door should not fail after such a short period. Currys completely ignoring letters sent by Royal Mail Signed For. Unacceptable customer service and product. Over the years I have purchased most of my electrical appliances from Currys but I will never purchase from them again.”
Currys 1 star review on 16th September 2020 Currys 1 star review on 16th September 2020
Helpful Report
Posted 5 years ago
Ann
Unverified Reviewer
“If buying online be aware that if you pay by PayPal YOU WILL NOT GET MONEY REFUNDED, INSTEAD YOU WILL GET A GIFT CARD. I bought a grass trimmer from Curry's online and paid by PayPal. After a month the trimmer stopped working, I returned this to store, but as the store doesn't sell garden equipment I couldn't get an exchange. All the assistant could offer was a gift card to the value paid for the trimmer. Unfortunately I couldn't order the same again online as it was no longer part of their stock, my choice was to buy something cheaper and lose £5.00 or purchase a more expensive one, the next nearest price was £20.00 more expensive. I ended up reluctantly buying the more expensive one, but not at all happy at having to do this. I paid with gift card and made up the balance by paying by visa.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“currys are preying on vulnerable disabled people like myself.lm now unable to hear.caught meningitis.so contact is only by letter.which l sent to currys complaints.7 weeks later no reply.lm now unemployed.so it took me awhile to save the £200.l bought a washing machine LOGIK from their store high wycombe.within 9-10 months it started a loud noise on spins..l wrote twice to the store once in Feb.and March 020 it was at that time under guarantee.no replies.lm so sad thinking lve been shopping at currys over 30 years.currys staff will sell YOU their faulty rubbish..DO NOT BUY LOGIK..CURRIES ARE FULLY AWARE OF THIS PRODUCT TO BE FAULTY SO! WHY ARE THEY STILL SELLING LOGIK PRODUCTS???lve read up on their site LOGIK... NOT GOOD.CURRIES ARE . so..DECEITFUL..LOW LIFE HOW MUCH LONGER DO YOU CURRIES THINK YOU WILL BE TRADING WHEN YOU HAVE OVER 40,POO COMPLAINTS ON YOU THROUGHOUT UK.MAYBE IT'S TIME TO GO TO THE TV.MEDIA.. I NOW have a new washing which is only for myself unable to use..I HAVE TO NOW START SAVING AGAIN.BUT...THIS TIME I WILL STICK WITH A R G O S ...argos ARE brilliant if you contact them bin any product that is not up to standard ..”
Helpful Report
Posted 5 years ago
KM Jamieson
Unverified Reviewer
“I recently went to Curry’s Berwick Upon Tweed to purchase a washing machine. I chose one , then noticed the exact same machine on display for £70 less. I asked to buy the machine and asked if they would honour the cheaper price. They said they would. They were in fact displaying the machine with the wrong price on it. The first assistant was very pleasant and tried to help. He then called on his assistant manager to complete my purchase. The young lady in question was using lots of Curry’s jargon and I had no idea what she was talking about half the time. She kept telling me it’s capped?? Capped? What does that mean I enquired . Basically you can’t have it and we won’t honour the price. No apology was offered. No offer to see if another option was possible. I asked if the had an email address where I could contact a complaints department. They gave me an address that doesn’t exist!! Having been a loyal customer and bough all electrical goods from Curry’s Berwick Upon Tweed , I was less than impressed by their customer service, or should I say lack of it!! I will never shop there again. AO.com were fabulous and I managed to get a better deal. Thank you Curry’s, you’ve done me a massive favour .”
Helpful Report
Posted 5 years ago
Rana
Unverified Reviewer
“The customer service is rubbish.”
Helpful Report
Posted 5 years ago
Emma
Unverified Reviewer
“I actually got kicked out if the corby store 1 minute to 6. They closed at 6pm. I had made my choice on my laptop, took it to the till, and rather than taking my money I was told to leave the store and return the next day. The assistant spoke to me so rudely. Needless to say, I didn't return the next day. Clearly my money wasn't good enough for them then so they won't be getting it now. I wrote a complaint to them a week ago and have not had a reply. Its not the first time I've had an issue with currys either. I had a very rude delivery driver who wasn't prepared to deliver my 2nd washing (as the first came damaged) up a flight of stairs. He was going to leave it on the road for me to take into my first floor flat, by myself!! He said it was door delivery and that I hadn't paid for installation. I said no i havent but you could at least leave it at my door. He did eventually bring it up but not with a lot of complaining, there were 2 of them with a special stair trolly and they had to come up to take the old one away anyway so I really don't understand why it was such a problem”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Ordered a washing machine on the 18th August delivery was a week so I booked for the 26th, I unplugged the old machine isolated the water ready for the new one to go in but it never arrived. I had received a confirmation and time slot that day too so I called customer service which took about 30 minutes to get through and they said there was a mistake with the delivery and it will now be Sun/Mon 30th/31st 😡 It is so frustrating. Safe to say I cancelled got a refund and shopped local.”
Helpful Report
Posted 5 years ago
Debbie
Unverified Reviewer
“I ordered a mini dishwasher for my disabled cousin who suffers with anxiety. It was being delivered to her home today (9thSeptember) and I received a text from Curry’s this morning to say they would be there between 1.15-5.15. I arrived early at her house to make sure the kitchen was tidy and ready for the delivery as my cousin struggles to cope and she was excited but nervous about it coming. 1.15 came and went, as did 2.15, 3.15, 4.15, 5.15 - by 6pm I was trying to make any sort of contact I could with Curry’s but to no avail! They just kept sending me round in circles, it was AWFUL! At 6.15 I went outside to wait by the car. I waited a further 45 minutes to 6.45 and then I went home. No sign of the delivery and no word from Curry’s - disgraceful! I had a completely wasted day which I took off from work especially. My cousins anxiety is worse thanks to all the stress they caused and I am going to cancel the order first thing in the morning. I will NEVER buy from Curry’s again.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“JUST RECEIVED MY FRIDGE FREEZER AND THE BOTTOM PART IS BROKEN, TRIED TO GET IN TOUCH WO THEIR CUSTOMER SERVICE TO HAVE IT REPLACED , HAT TO CONTACT THEM 5 TIMES TO HAVE THEM REPLACED BECAUSE THEY'RE OUT OF STOCK, WHEN FINALLY THERE'S STOCK THEY DIDN'T EMAIL OR UPDATE ME SO I CONTACTED THEM THROUGH CHAT, 30 MINS LATER FINALLY GET IT IN, JUST PROVIDED ME THEIR NAME BUT THEN NEVER REPLIED TO MY INQUIRIES. TRIED TO PING AND SEND MULTIPLE CHATS NO RESPONSE. TRIED CALLING THEM BY PHONE, STILL CONNECTING. ARE THEY BEING SERIOUS RIGHT NOW? IF THEY HAVE DELIVERED THE ITEM IN GOOD CONDITION I WOULDN'T WASTE MY TIME CALLING THIS WORST CUSTOMER SERVICE”
Helpful Report
Posted 5 years ago
Wayne
Unverified Reviewer
“Poor service, poor attitude. I vow to never shop in Currys ever again. If I do, I deserve all the expense, frustration, hanging on hold on phones for hours, goods that fail on delivery and broken guarantee promises that come my way. It would be my own fault because I know that these outcomes are a hallmark of shopping with Currys.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Curry’s - what a load of rubbish. I ordered a freezer from Currys , delivered December 2019 with dent. Delivery driver spoke to customer service, offered new freezer or 40% off, opted for new machine. Never heard another thing, I’ve sent in complaints on there website, been in store and have phoned, never got replies and persons on phone don’t help. Went in store again to be told no record of dent or any of my calls, complaints or emails and told Currys will not be replacing the dented machine or giving any refund. I will never order from then again. Avoid at all costs. When I was in store, every customer was complaining and hitting head on brick wall no matter the query”
Helpful Report
Posted 5 years ago
Adam
Unverified Reviewer
“First fridge freezer damaged on delivery truck. The second delivered but the recycled fridge freezer has been left outside my front door for three weeks. Curry’s have booked it in to be collected 8 times since then and the delivery team will not come and get it even though the service has been paid for. Terrible service and I’m now left with problem.”
Helpful Report
Posted 5 years ago
Alan Cozens
Verified Reviewer
“Keen pricing for high street store And excellent service”
Helpful Report
Posted 5 years ago
GEM
Unverified Reviewer
“TV taken away for repair (under the guarantee) I was told it would be returned the following week on the 29th Aug. The Curry's tracker shows, status: completed, time window: 10.30-14.30, driver: Daniel. Well of course no show after waiting in all day. Rang Curry's today and was told the TV has now passed 'Final Checks' and will be delivered on the 1st Sept. So I asked why the company put false information on the tracker site? no response of course errr, Not the 1st time Ive had issues with the company, Quick to take your money not so quick to adhere to their agreement. If you see Daniel tell him Im still waiting my TV !”
Helpful Report
Posted 5 years ago
Dennis Martin
Unverified Reviewer
“Shame I can't give negative stars. Avoid this company at all costs. Don't use same day collection at Currys PC World. They take your money instantly and check stock levels after. If it's not in stock your order is cancelled and you have to fight to get your money back. I'm over £2k down and no idea when I'll be reimbursed. Customer Service don't have a clue.”
Helpful Report
Posted 5 years ago
Sarath Perera
Unverified Reviewer
“I had a very bad experience with this customer service. I never could contact them even I called them more than 4 days and waited mor than 20 minutes each time. I still didn’t have a solution for my problems. Very very bad customer service!! Very unprofessional and disappointed!,”
Helpful Report
Posted 5 years ago
Currys is rated 2.0 based on 3,509 reviews
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