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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“DO NOT BELIEVE THEIR CUSTOMER SERVICE!!! Following on from my bad experience with the store manager Ian at the Birmingham Highgate store, we decided to contact customer service. This in itself was an extremely difficult task as they do not give such options for you to talk to anyone (I now know why with all these bad ratings). Once we did get through to someone they said they would investigate further and took our details and ‘promised’ to call back. Never heard a thing so we chased it. There was no record of our call and the same person who took our call initially said and I quote ‘what do you hope to achieve with us looking in to this further!’ I am in disbelief not only bad attitude from the store manager in Birmingham but the same non helpful and lazy response from their customer service. So what did we really want to achieve from our call to customer service? Our feedback be taken on board and help them improve on what is clearly an issue with their customer service and to make sure other customers never receive the same poor service we did this week!!”
Helpful Report
Posted 5 years ago
Currys Sucks
Unverified Reviewer
“if I told u you would cry, I will make a complaint, should be shut down asap, always computer fault, eeeer no, plebs”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Horrible customer service In Nothampton! Couldn't explain nothing about the PC processor difference between Razer 5 and i3 apart from that other is just little bit better but just little bit. That's all they know from 90's.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“What a awful customer service system over 2 hours trying to get through to speak to someone, still no luck and may just give up. Tried to use live chat as well OMG that’s the worst.. WILL NEVER USE THEM AGAIN”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Absolutely brutal service dispirited staff couldn’t care less than”
Helpful Report
Posted 5 years ago
Amanda NX
Unverified Reviewer
“Do not buy ANYTHING from currys... incompetent & zero cust servc. So far currys have had our money for 6wks, hours of our time wasted and STILL waiting for collection of battered microwave/oven and no refund recieved. * 01/07/20 ordered combi microwave oven * recieved text delayed making delivery 5 wks * 06/08/20 item delivered with 8" dent in back * phoned cust service (long time on hold) told 8 in stock and would send replacement in a week, & conf email would be sent * offered to return and collect via store but told we couldn't as was ordered online!?? * no email recieved * spoke on webchat was told to phone cust service to arrange delivery date, and to click on conversation for transcript of chat to be sent * no transcript recieved  * phoned cust service, after 40mins on hold they hung up * phoned cust service 2x never got through  * emailed cust service, complaints, and ceo ...no reply except to say emails not monitored * spoke on webchat, confirmed replacement ordered but no date and would be contacted within 5 days to arrange delivery * no contact recieved * 12/08/20 phoned cust service, finally got a good adviser with some skill, was told no replacement had been ordered just collection without date, and they jow have no stock, no refund offered until old unit is returned. Cancelled order. * Checked website, still showing available to order online and in store. * told no refund until faulty item is collected on 15/08/20 and then takes time to be processed!!! * went online ordered same item from appliances direct, 15hrs later it is here, fine and installed. Moral of story: buy from ANYWHERE ELSE!!!!!”
Currys 1 star review on 13th August 2020
Helpful Report
Posted 5 years ago
Mahboob Smith
Unverified Reviewer
“Currys/PC World are right up there with the worst companies I have ever dealt with. I bought a washing machine which they installed. Within a few months the screen cracked. They fobbed me off to the manufacturer but neither were interested, saying that a cracked screen is cosmetic. This is completely wrong. After all sorts of attempts to get this sorted I resorted to the small claims court. They agreed to mediation but never bothered to answer the phone or respond to the court or my contact after that. They rejected the first court date and this has been dragging on for over 2 years now. I'll put an update once I eventually get to court. I'm quite certain they won't bother turning up given their previous record. Avoid this company at all costs. They shirk all responsibility for faulty goods sold and will deliberately try frustrate the legal process to make you give up.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“AVOID CURRYS PC WORLD, CORSTORPHINE IN EDINBURGH. WORST CUSTOMER SERVICE EVER. Unfortunately I have had to give 1 star as it is not an option to give 0. I ordered a printer for guaranteed delivery to this store. There was a rigamarole even getting this far but EVENTUALLY I got an email saying that the printer was in store. I used the outside collection, duly arrived, parked up in a bay and followed the instruction. I got the message saying I was first in the queue which I could see as nobody else was in any of the other bays used by Curry’s. Just me all by myself. I waited and waited and waited. I was reluctant to go in because of the whole point is to reduce risk etc. While I was waiting various curry staff kept popping out, including someone who looked like he might be a manager (because of the shocking way he was speaking down to his colleagues and barking orders). They came out several times, 3 different people and often all together but none with my printer and although I could clearly see them wondering why I was still waiting nobody checked and instead they got back to the very serious business of reattaching some tape to a traffic cone. After half an hour of waiting and being ignored and since other people started joining the queue by now I decided to mask up and went in. Boy oh boy! It’s really difficult to get anyone’s attention. There were hardly any customers in, I would say more staff than customers but despite this I noticed they all have the same technique, that’s is, avoid eye contact at any cost and speed up to get out of the way wherever possible. When I did eventually get someone he mumbled he couldn’t help and pointed me towards the tech desk. The chap here was lovely and tried very hard to help but I suspect his job was technical support. Initially he had the same luck as me in trying to get someone to help. He spoke with 4 colleagues, all of whom, in front of me the customer, brushed him away all whilst still avoiding my gaze completely. Same helpful man then went to try to retrieve the printer despite the fact i that he was not supposed to leave his desk. After an age and lots more unsuccessful attempts at trying to engage other staff members, one lady suddenly remembers that she had incorrectly marked the printer as having arrived but then realised it hadn’t. Apparently some mix up with numbers. Despite realising this it did not occur to her to contact me to prevent me driving from the opposite side of town. She was completely and I mean entirely and unbelievably nonchalant about it as if it wasn’t incredibly rude that,she, being one the first people the helpful guy had asked, could have saved everyone an awful lot of time and embarrassment. The helpful guy was very apologetic meanwhile the rest of the staff, including the Cone Manager, were just standing about looking uncomfortable. By the way while I was standing waiting there were 2 other people who arrived to pick things up and each of them had a complete carry on as well and were a lot angrier than me. I was told nothing else could be done and I would just need to come back once the printer arrived. They assured me they would call the next day to confirm. No prizes for guessing that of course they didn’t call the next day or the day after but they did call on the 3rd day. The printer turned out to be a late present. The gift for me though is that I will never buy from this company again. Their customer service is completely non existent. And I will, as I already have, share my experience with lots of others. I already have and guess what, it seems that the majority of people who have shopped here all have very similar tales”
Helpful Report
Posted 5 years ago
JS
Unverified Reviewer
“Sent an e-mail to review a product they did not deliver. I could have reviewed an AEG fridge freezer product but Curry’s let me down on this order. I waited 2 weeks for them to give me a delivery date, but then they sent an e-mail informing me it was out of stock waiting to come back in, then I was e-mailed to inform they were not getting it back in stock. On checking Curry’s website the AEG was advertised as waiting on it coming back in stock and the cost had gone up 150 pounds and goodness knows when that would come back into stock. Unfortunely, I went elsewhere and bought Neff integrated fridge Freezer, Curry’s loss.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Bought 5 bags of coffee online. Collected sealed bag from Crewe store (7 August 20) On arriving home and taking content from bag - found coffee out of date - expiry May 20. Why would anyone buy from this company ?????”
Helpful Report
Posted 5 years ago
Ian Titterton
Unverified Reviewer
“Newark on trent , nothing in stock except all the over priced stuff no one wants to buy ,everything is mail order .rude unhelpful staff , i wont be going there again.”
Helpful Report
Posted 5 years ago
A McStravog
Unverified Reviewer
“Took 4 months to get insurance cancelled in a TV I purchased last year”
Helpful Report
Posted 5 years ago
DP
Unverified Reviewer
“Been trying to get in touch with some one from currys valet service, to organise a booking to have my oven cleaned. I have sent several messages, only to be told that they would be in touch within 72 hours. Never heard from them again. I keep trying to book using all the ref numbers they ask for, but now I get no response whatsoever. I have written several times asking for explanation and now trying to get my money back. Currys after sales experience has been appalling. I will be getting all my electrical goods elsewhere in future.”
Helpful Report
Posted 5 years ago
Doullally
Unverified Reviewer
“Absolutely shambolic delivery service and customer service! I ordered a new washing machine online. The delivery driver came in and initially took a look. He was very stroppy, unprofessional, and kept finding problems, without offering any solutions. In the end, we agreed that he would be able to install the new machine, but I wouldn't be able to use it until an engineer was called out, as there is a part missing from the connection. When I asked him and his colleague to put on some shoe coverings that I provided, they became annoyed and walked out, even though I made it crystal clear a few days prior that they would need to wear adequate shoe coverings. They left me with my old disconnected washing machine in the middle of the room, and all my furniture in disarray. This is disgraceful behaviour. In the end, I was forced to cancel my order, as there was nobody from customer services that could offer a resolution. I would rather give my money elsewhere. Also, the delivery drivers had no care or consideration for Covid. Neither of them wore a mask or gloves.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“no no no no no no no. Just don't. You will regret it.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Ordered a fridge freezer, 4 weeks later I contacted Currys to be informed that my order had been missed. Booked a delivery,brook a half day from work waited for delivery and received updates expecting my delivery then suddenly I was told to call customer service number. B I waited for 28 minutes then Customer Service staff told me that my delivery wouldn’t be taking place as the driver ran out of hours. Nobody called me to let me know. Delivery was 4 days later. I cancelled my order and ordered elsewhere, very very poor service”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Never buying anything from Curry’s again. Sold me a SMEG and ovens don’t work, spent weeks trying to get it sorted, phone numbers don’t work, don’t have one contact and they expect me to do their job by running around ringing SMEG. After using them for 20 years on 8 refurbishments never again. Customer service is no existent, don’t want to help and no apology. Situation still not resolved. Wish I had gone to John Lewis!”
Helpful Report
Posted 5 years ago
Emily Sumner
Unverified Reviewer
“So my husband brought me an early birthday gift he went first thing this morning to Currys of world Gallagher retail park wednesbury. Opened my present to find a very used smeg kettle! Now with COVID 19 I find this appalling! So I’m hygienic and disgusting! Customer service manager said “ ohh just grab another one” upon returning to the store! No apology no good will gesture. I have always used Currys for all of my appliances but I will never be returning after this. Photos are what I took in store”
Currys 1 star review on 1st August 2020 Currys 1 star review on 1st August 2020
Helpful Report
Posted 5 years ago
Brad Patchcott
Unverified Reviewer
“First of all I wouldn't have given 1 star that is the only way to start. I went into store to order HOMEGUARD - 8-Channel Full HD Wireless CCTV Kit I was told they didn't stock them and couldn't order for me or answer any Questions I had. I had to go online and speak through a video call who answered the questions and told me they were in stock and I would receive it in 3-5 days. I received a thank you email confirming expected delivery in 5 days. on the day I should have received my order the only thing I got was another email asking for feedback. I then spent the following 5 days calling to get information, they could not give me any as this order was coming direct from their preferred supplier that they could not contact by phone and got no response from internal emails. I was lied to saying the order had been dispatched and twice cut off with no follow up call. In the end I had to go into the store, I did get it all explained that they had no way of tracking my order and could not give me any idea if I would ever get it. I cancelled the order in store, they would not refund me and said it would take a further 3-5 days to get my money back. I will never shop with Currys ever again, has to be the worst customer service ever with no system.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I'm surprised about the difference between your website's findings and what is showing on the Currys website. Could it be that Currys is screening the reviews to make sure that only a few negative ones are showing, thus keeping the percentages up? I certainly can't find a button on my product's page to allow me to add my criticism. The product I bought is such a simple item. It's a 3-way HDMI switch with a remote control. Simple.... except that the remote is almost useless. Trying to get the buttons to operate with my old hands gets me so frustrated that I end up having to get up and operate it manually. It's not that I'm sitting so far away. Surely these things should operate within 2 metres. And so, having an unusable remote totally defeats the whole purpose of me wanting this item and so it is not fit for purpose. Getting a refund is my problem. Yes, their website seems to cover all possible problems and they give adequate answers. For my part, I bought the accessory using PayPal online (lockdown was still strict in Scotland). This means that I can't take the item to my local store to get a refund. If I take it there I will only get a gift card or an exchange, not a refund. As it's not fit for purpose, I certainly don't want an exchange, and I don't want a gift card as I don't trust the products they sell not to be just as shoddy. So, obviously, the answer is to phone the ever-ready-all-answering(!) 0344 561 1234 number that seems to want to hide behind its Coronavirus banner and refuses to answer anyone within an hour. Today I tried again. That menu system is terrible. Does my TV accessory come under TVs or another category? If it had said TVs and Accessories I'd have known which button to press. However, it looks like I chose the wrong one and got through to the wrong department. I must admit the chap who answered had a friendly attitude and offered to pass me through to the correct department. Brilliant! However, after 10 minutes of hearing the continuous ringing tone it suddenly went dead. DRAT!!”
Helpful Report
Posted 5 years ago
Currys is rated 2.0 based on 3,509 reviews
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