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Currys Reviews

2.0 Rating 3,493 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,493 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Vijay Chavda
Unverified Reviewer
“To be honest You dont deserve any stars, If you are sorry about your customer service why haven't you improved it ? Obviously you dont give a s..t We bought a fridge freezer online purchase it and low and and behold,would be 2 weeks before it would be delivered, Wtf, when recieved we installed it. It was a Saturday,by Monday wasn't working rang Currys we would have contact domestic and general who the guarantee was with obviously they dont know consumers laws,had to explain the right of the consumer was told they would get in touch with domestic and general. I also tryed to get in touch with D and G automated services press one for this press 2 for that go through it all and hey presto please call tomorrow, as we are extremely busy. Unbelievable!!!!!!!!! ONE THING I WOULDN'T DO IS BUY ANYTHING FEOM THERE”
Helpful Report
Posted 5 years ago
A Steele
Unverified Reviewer
“Bunch of pathological liars at currys this is the 2nd time in just over a year that I have paid for things at currys and they arrange a date for delivery and installation, text me that morning giving a delivery time and then phone up telling me they can’t come and they don’t know when they will be able to deliver and install. They are quick to take your money and lie through their back teeth, they had no intention of delivering or installing my induction hob today! I guess it comes naturally for staff at currys to lie with such monotonous regularity, they are disgusting, they treat customers with contempt! So I am supposed to wait in all day again whenever they decide that they might come and deliver and install my Induction hob, don’t know when that will be, they haven’t even have the decency to tell me, but then again they will no doubt lie as per usual, I hate currys now will never buy another thing from them, I will shop at John Lewis from now on. Liars every single one of them.”
Helpful Report
Posted 5 years ago
Stephen Mcculloch
Unverified Reviewer
“Fridge freezer delivered damaged. Delivered a new one that was damaged came the 3rd time to take it back with no new fridge freezer. Then told be a wk before get another one. Shocking service will never shop the again. Then says take 4 to 5 days for money back once its returned . Absolutely shocking”
Helpful Report
Posted 5 years ago
Keith
Unverified Reviewer
“We bought a stoves range cooker begining of july 2020 and discovered the grill wasnt working its never been used by us so obviously a fault but trying to get through to currys is impossible and they say if theres a problem within 30 days they collect and replace the product they dont even prioritise the repair”
Helpful Report
Posted 5 years ago
Fozia Farzanad Ali
Unverified Reviewer
“Worst costumer service”
Currys 1 star review on 18th July 2020
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“I ordered a MacBook mega safe 2 charger on the 15th July and chose the click and collect option at my local curries pc world. I received an acknowledgement email stating that they will email me once the order is ready to collect. Only to receive an email the following day (16th) stating that my order has been cancelled. I then checked my account and realised that my account was debited £29.99 as well as my gift card of £50. Confused, I tried calling curries twice but the waiting time to be answered was extremely long so I decided to drive to my local curries to investigate why my order was cancelled. When I got there I waited for over an hour before my issue was dealt with by the online customer service team as the in-store customer service team stated they were not able to help. Only to be told that in order to get the charger, I need to purchase one now and wait for my refund which will take 5-10 working days. Despite having the charger in stock and have already been debited; I was able not able to get a charger. No one was able to provide an explanation as to why my order was cancelled. My experience with curries has been extremely difficult and a hassle. I will never return as a customer to curries again and i would strongly advise anyone else considering to purchase from this company to explore other options that offers better customer service.”
Helpful Report
Posted 5 years ago
David Draycott
Unverified Reviewer
“Drive thru service was exactly what it wasn't supposed to be. I arrived at the store, announced my arrival, completed the details of my order plus car details and opened the boot. When I reached 1 on the waiting list an assistant appeared, asked me to come into the store and complete my details there. You shouldn't promote what you cannot do.”
Helpful Report
Posted 5 years ago
Mike
Unverified Reviewer
“Phoned customer services 15th July after writing 2 letters many phone calls all not answered our hob broke on 16th may our cover plan ended 28 may 20 went into shop as soon as opened they tell you phone CUSTOMER SERVICE who won’t honour plan as they were working and we should have phoned earlier but we were all on lockdown so how could we know the chap call Joe. Outdoor not have been nastier waste of all that time and money dud anyone else know that Currys were key workers !!!”
Currys 1 star review on 15th July 2020
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“After several weeks of non delivery they finally told me out of stock.When I demanded money back they said i had to wait 14 days .Never use them again”
Helpful Report
Posted 5 years ago
Gabrielle N Menezes
Unverified Reviewer
“Had to have a printer at short notice. Waited and it didn't come only to call customer service after three days and be told that the printer was out of stock and they were not able to get a printer to me. No one seemed really bothered about the inconvenience or the fact that they hadn't bothered to inform me and I could be waiting for a month.”
Helpful Report
Posted 5 years ago
AK
Unverified Reviewer
“Company offer a terrible after-service/after care with misrepresented products (ASUS). Emailed company and their head office and their customer service email 20 times over the last 3 months and no response. There online chat has also been terrible saying I need to email or ring. Ringing itself is a 2 hour wait and even then you get cut off .HIGHLY AVOID. Spent £10,000's here, even ordered some airpod pros last week with the product missing (under investigation). A company with good prices but appalling after care.”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“WISH I'D SEEN THIS REVIEWS BEFORE ORDERING. DO NOT GIVE THEM ANY MONEY!! ORDERED 1 X ALL-IN-ONE PC & 1 X IPHONE FOR STORE COLLECTION. ORDER CANCELLED 1 HOUR LATER. 1800£ OF MY MONEY!! RUINED MY BIRTHDAY AND MY SON'S BIRTHDAY TOO. SCAMMERS!! PLEASE RUN AWAY!!!”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Absolutely shocking company...save ur money go else where, they maybe cheap in something's, but when u get issues, then ur stuffed....I bought a LG tv 7 months ago, got a faulty with it, tech team took it away, deemed unrepairable, gave me a voucher to get like for like, now my TV is not available, next model up is £40 more, I dont see why I should have pay extra for something that's not may fault...so they've taken my faulty tv, they've deemed it unrepairable, given me voucher to get another like for like but want me to pay more for a replacement...now that's not right!!! Waiting for my full refund I will go else where and get a tv...I dont want to give them my hard earned money...crooks!!”
Helpful Report
Posted 5 years ago
Michael Apeitos
Unverified Reviewer
“The customer service is abysmal. We purchased two items today worth £700.00 and we also wanted to buy a soundbar however they could not find the remote control, chose another soundbar this was not in stock. Our experience today started by waiting 45 minutes in a queue, signs stated 43 people only allowed in store on entering counted 5 customers and three floor staff. Last time I will be shopping in Currys.”
Helpful Report
Posted 5 years ago
Andrew Poole
Unverified Reviewer
“Its amazing how many companies are using Covid 19 as an excuse to furlough staff and let the government pay the wages. I bought 2 computer screens during covid which arrived within one working day. 5 STAR SERVICE and could not be any better. Now it comes to returning the items as not suitable and there is no facility to email. No facility to phone without waiting for over 45 mins and that is when I gave up. Arranged the returns online in the end but no one ever contacted me to collect them so I have now taken them back to my local store who refunded one but said they were unable to refund the other BUT DONT WORRY as some one will contact you within 24 hours to arrange to collect it. Still waiting 7 days later. I wonder if currys could actually go bankrupt given that there must be hundreds and thousands of people in the same boat as me waiting to return something for a refund. Worse than poor service”
Helpful Report
Posted 5 years ago
Gerry Abrahams
Unverified Reviewer
“Ordered a printer,it never came.telephoned.put on hold.waited ages then cut off”
Helpful Report
Posted 5 years ago
Angry Andy
Unverified Reviewer
“Ordered a new TV from Currys and opted to pay an additional £15 for them to take away the old TV and the packaging for the new TV. All went well until the delivery arrived - they took away the old TV fine but utterly refused to take the packaging for the old TV. 'No - we aren't allowed to take the packaging because when you need to return your TV the company won't take it unless it is in the original packaging.' As such, I am now not sure how long my new TV is going to last and will have to find somewhere to store a huge box for a 55" TV. Either that or take a trip to the dump with the packaging at some stage, in which case I would have been as well taking the old TV too. I feel utterly ripped off and have been on hold to Customer Services for more than 2 hours now. Complete charlatans - just not sure if it is Currys themselves or their delivery drivers.”
Helpful Report
Posted 5 years ago
Robert Ferguson
Unverified Reviewer
“LHS broken. Couldn't find how to claim Warranty on the site?? Phoned the 1234 choice for Customer Relation, gave up after an hour-PATHETIC waste of MY time. Ended up writing to them in Sheffield--NO ALTERNATIVE. I was cosidering replacing my Laptop from them. Forget it! Amazon and Argos have much more respect fot theit customers.”
Helpful Report
Posted 5 years ago
Julie Howson
Unverified Reviewer
“ordered a microwave on 15/5 told it would come on 26/5 no delivery and now we are on 10/7 and still no microwave . they took my money and will not refund it despite me asking them. the knowhow team no nothing. I was told someone would chase it up and contact me but not heard anything. I have now contacted my bank to do a charge back to get my money back. Shocking and disgusting customer service”
Helpful Report
Posted 5 years ago
Anonymous
Unverified Reviewer
“Ordered online after site alleges stock for next day collection, but the very next step is take your money. After they have your money everything changes. Now you need to wait 2 days before collection, they will advise by email. But 2 days later no email, try customer service number after 1h:34m gave up. Trying again today if I can't get through will go to store to find where my order actually is as the tracking system don't recognise order numbers. Never ever again will I use the bunch of con artists, only ordered because they claimed it was in stock and could be collected next day. Nothing but lies to grab your money and should you cancel refund will take 14 days not the same day when paying”
Helpful Report
Posted 5 years ago
Currys is rated 2.0 based on 3,493 reviews
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