Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.97

2.0 Rating 3,509 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,509 reviews

Shipping & Delivery
Delivery Methods	Courier

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 20th September 2025

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Currys 1 star review on 31st August 2025

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121

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered via website, said available to collect Tuesday but would receive an email. No email by 5pm, store closes at 6. Phone help line rubbish, waiting over 30 mins then gave up. Email arrived at 5.50. Got to the Kettering store 2 minutes after store had closed. The security guy listened to my plight, a nice guy in the store sorted out the collection. Thanks team Kettering, you made up for a very poor help line experience!! Nice that shops realise they are in the people business!”

Helpful Report

Posted 5 years ago

“I have taken out insurance on my freezer which has now broken down . I have been trying to get in touch with the service team for three days by phone and email with no joy. Up to 1 hour on the phone at a time to either give up or at times they cut you off. They say in their automated message that they will prioritise shielding at risk customers. Well if they don’t answer how can they help?”

Helpful Report

Posted 5 years ago

“Incorrectly described a laptop on their website, sent one with lower spec then refused to do anything about it. Spent around 10 hours 'on hold' on the phone and kept getting cut off, to this day I haven't spoken to them. They've taken their email address down and their Twitter team are slow, unhelpful and rude. Will NEVER use them again.”

Helpful Report

Posted 5 years ago

“Dear curry’s Please see information on the install I was left on the 02/07/2020, which was totally un acceptable, and I had to put right myself. I paid £90.00 for this service to install a new integrated dishwasher and £20.00 to take the old one away… the installers were in and out in about 30 minutes, and didn’t level the machine, as the two back feet where not even touching the floor, and the gaps each side of the dishwasher were completely ignored, and uneven to the top to bottom. The whole machine was left proud of the other doors either side. My kitchen doors had a really good shut line with the old machine in place, which was the same make and dimensions as the new one? Please see the photos with this complaint that is logged with www.resolver.co.uk Case 8933518 I spent 3 hours putting it right! Please refund the complete install charge of £90.00, as plugging the machine into the socket under the sink, and screwing on a cold water hose, is something I could have done. They didn’t even put the plinth back on???”

Helpful Report

Posted 5 years ago

“Despite agreeing a delivery date with your in store salesperson we have heard nothing since. The goods should be delivered today. Your salesperson was made fully aware that we would be away for seven days after that date. I cannot speak to anyone as without a tracking number you just get cut off. Rubbish system. Will not be using Currys again!”

Helpful Report

Posted 5 years ago

“If I could give them 0 I would gladly do so. I have never experienced such bad customer services and had such awful experience like with PC world store and online. We purchased a 65inch tv in-store and they tried to give us a tv without a box. Of course, we did not want to take the tv like that because of the safety of the tv so we had to immediately do a refund, we waited for 45min to return something we just purchased. Then we decided we will place an online order and we did. We chose Sunday to be delivered. I had to stay at home from 8 am to 8 pm waiting for this delivery , their system showed item is on its way all day, in the end, it said delivery was attempted but it was unable to happen. I was requested to call them and get charged for this call per minute , waiting time was 1h and after a few questions, customer services put the phone down on me. It turned out I purchased a tv that is out of stock and they have been misleading me all day on Sunday as this item was never on its way even tho their system showed it was on its way and to make it even worse they sent me a text message with delivery guy name and time of arrival. Such a pure level of customer services that I can not describe! No apology no compassion, they don't even deserve 0 as a review! their staff level of desire to do their job in the store I would rate minus 10 and online -100 this tells me the company is not looking after their staff and they are not happy to do the job but they are just there to get a monthly salary! never again I will enter this company in my life! Shame on you PC World!”

Helpful Report

Posted 5 years ago

“Oven clean by rubbish company and will not send out a different company to have a proper clean. I will get a clean from a different company next year but have to stay with a dirty over this year. It is the second year they have done a sub standard job and curry's care plan did not even bother and just paying the money for a rubbish job. I only bought the care plan wholly for the oven clean and feel so disappointed that I have wasted my money. You decide bearing in mind these are after I have (MEANT to have had my oven cleaned) Unfortunately it won't let me upload the pictures if Curry's can upload them then you can see why I am so unhappy”

Helpful Report

Posted 5 years ago

“I have a repair and support plan in place and have had to send my laptop away for repair. It has a 14 repair promise however they are stating due to Covid-19 that isn't being applied at the moment due to they can't get parts. yet they can sell me items and get items they don't have In stock for next day for me. This also appliess to me ordering parts from the manufacture i can get the parts next day. They are using Covid-19 as a scape goat for not meeting there own deadlines. Absolutely fuming and they don't have an expected repair date for me as they have only just looked at the laptop. I have spent thousands in these stores and have taken the care plan on almost everything I have bought from them. In the future I will never purchase from them again or any of their other channels. If you can't deliver the services you have promised you shouldn't be selling them. Looking at there new service they now want to charge the same amount for a service that doesn't cover the reason people take it. I used to work for this company and never really believed the customer grievances. I'd advise any potential customers to avoid dixons carphone brands they are only interested in money without delivering the expected services. Employees are just a number to the corporation without any importance. If employees don't sell the add on products to customers they get managed out of the business. Their targets are 50% on care plans. They also target insurance on carphone warehouse which goes against FCA regulations then they say its not a target just an expecting if you are having the correct conversations with customers.”

Helpful Report

Posted 5 years ago

“wow never ever order from Currys!!! they have been unbelievable bad and hidden bad customer service behind Covid. as far as i know a symptom of Covid is not giving inaccurate, contradictory and unhelpful information, nor does it make your staff rude and ineffective. Never order from them - I have so far being on hold for over 3 hours to return a dishwasher that was broken when it was delivered.”

Helpful Report

Posted 5 years ago

“DO NOT ORDER TVS FROM CURRYS!!! I’ve ordered a Samsung tv 3 weeks ago and paid the full price for it only to find out after I paid that they don’t have in stock! Been waiting for that Tv for a while now and if you wanna talk to someone you literally have to wait hours until someone bothers to answer. Been told by 3 different people that my order is on the way and they’ll let me know the time slot, big lie!! Phoned again today and after an hour waiting someone finally answered and said they don’t have it and it will take another 10-21 days!!! So don’t bother ordering from them, they’ll have products on their website as “in stock” when in reality they don’t but they’ll still take your money. Had to cancel the order and hopefully I’ll get my Money back”

Helpful Report

Posted 5 years ago

“They're taking advantage of the pandemic situation and not backing up their sales with customer services. They won't answer phones, emails or even PayPal disputes. I won my PayPal dispute based on the incorrect information listed on their website and their lack of response. I was lucky to have had the foresight to pay with PayPal but others have not been so lucky and lost hundreds or thousands.”

Helpful Report

Posted 5 years ago

“I ordered scooter for my sons birthday on Sunday evening for collection next day . Currys debited account straight away I was then told it would not be delivered until Friday . On the Thursday I was told it was not in stock. I spent 8 hours trying to get through to customer service who just fob you off or cut you off. I have had to source the scooter elsewhere and now chasing up cancellation & refund . I don’t understand delay if you don’t have the goods then customer should be refunded. What they want to do is hold your money until the item may come back into stock and just keep you hanging on until then. It is by far worst service I have ever received. Someone needs to address these unscrupulous trading methods.”

Helpful Report

Posted 5 years ago

“I have been trying for the past 6 days to get a refund for an online order that I have never received and NOW no longer want! I have managed to get through to speak to someone after many hours on hold twice on their phone line, each time I get a hang up or mis information telling me to go to the store to collect my refund, I went to the store and waited outside for 45 minutes, finally got to the counter and they assured me that I could not get a refund inshore that because I had ordered it online I could get a refund online!, so I try again on the phone and after 1.33 hours I get to speak to someone again and explain only to have the phone put back on hold without any explanation, after another 1.42 hours I have given in for today! I will try again tomorrow! I will also write to them and also to the Guardian and my MP. This is a total disgrace, PLEASE DO NOT ORDER FROM THIS STORE, I wish I read the reviews before placing my order, I will NEVER SHOP WITH THEM AGAIN INSORE OR ONLINE”

Helpful Report

Posted 5 years ago

“Avoid at all costs placed an order, paid extra for fast delivery and nothing, impossible to get hold of unless you want to place another order, will never shop here again. Contacted my cardholder now to chargeback the funds.”

Helpful Report

Posted 5 years ago

“Disgrace. 600 hours trying to get in touch with someone without them putting the phone down. Over 3 months get in touch. Over 3 hour wait each call made to have the phone cut off when put through. So far 10 days for a refund. A joke of a company”

Helpful Report

Posted 5 years ago

“I had to call customer service from instore to secure a delivery payment.. I get people are working from home but no-one should have to wait over 60min for someone to acknowledge your call. Awful!!! Sort it out Currys!”

Helpful Report

Posted 5 years ago

“Everything shocking company do not buy from here terrible customer service if that’s what they call it”

Helpful Report

Posted 5 years ago

“I ordered Microsoft office online on the 14th April and I still haven't received it. Software is delivered via a third party supplier using a digital stock room but I'm still waiting on a password to access. I've tried the chat room, emailing, calling (don't bother both times cut off after over an hour waiting). I've even tried emailing the CEO. Seriously considering the small claims court.”

Helpful Report

Posted 5 years ago

“Rubbish don’t buy from curry’s you will be disappointed.”

Helpful Report

Posted 5 years ago

“Product wasn’t delivered although we received a text with date and approx time. Telephoned next day and waited ages to get through to help desk and twice someone answered, muttered something on hearing the reference number and put me back on hold. The online help arranged another delivery date but product didn’t turn up. I’ve just spent half an hour trying to get through to help desk but they shut before taking the call. My reference number is not recognised on the tracking system so at my wits end! If I can’t get any joy I’ll contact PayPal to get my money back and will certainly never shop with them again - it’s not worth the anguish!”

Helpful Report

Posted 5 years ago

Currys is rated 2.0 based on 3,509 reviews