Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.97

“If there was a zero star rating I would definitely give 0. I ordered a camera for my best friends 21St birthday. Firstly the prices changed after like 5 days (no it was not a sale). When I did eventually guy it, I ordered it 8 days before the event. Received a confirmation email to say delivery by 10 February. I didn't receive any dispatch emails or any further notice about my order. And surprise surprise, my order did not arrive, not even the day after. I called customer service, and they are probably the least enthusiastic and least helpful people I've ever spoken to. They did not even apologise about the delay when I first told then the problem. No reimbursement was offered even though I was clearly not happy. Then after being placed on hold I decided to cancel my order altogether and order from Argos that has guaranteed fast delivery rather than waiting another 5 days for my original order that was placed two weeks ago. Are you delivering from China or something? Why does it take so long?”

Helpful Report

Posted 9 years ago

“Last year i decided to get an eyefinity triple curver monitor setup. Went to store and asked for 3 1800r monitors - they did not hesitate and shown me the monitor they had in store. I asked about dead pixel policy and again - without hesitation, they explained their policy. They had only 1 monitor in store but promised to deliver 2 more in a weeks time. They were delivered in 4 days. I also asked for compatible GPU and they checked straight away and confirmed that they did not have it - no time wasted.”

Helpful Report

Posted 9 years ago

“I bought a Seagate 1Tb Portable Hard drive from the Pontypridd store, mainly to store photographs taken over about four decades of Family/holiday /personal nature. as my computer was getting bogged down with I assume would be about 5-600 photographs many of which cannot be replace. this was in early December, it stopped working in early February less than two months. I took it back to the shop where they were prepared to replaced the unit, but could do nothing about retrieving the lost data, but they could look at from about £90 pounds, so I asked them so for the privilege of retrieving data from a piece of faulty equipment they sold me. they expect me to pay ninety pounds the unit itself only cost £60, which ok is not a lot but for the loss of such personal data, which is irreplaceable in many cases, the price they quoted is not I assume the final price judging by looking at compatible sites, its just to look at the hard drive, looking at other sites the retrieval is astronomical in prices. it could be just a matter of connection, the unit itself is running but just not registering on my computer. not just computer I have tested against other computers with the same results. the young inexperienced girl on the customer service desk confirmed that she was new and didn't know what to do, and needed to see her supervisor, who did not seem interested either, just that if I wanted to get the lost data back I had to give them £90, and no guarantee that would be the final bill. Such good customer relations”

Helpful Report

Posted 9 years ago

“Going into a Currys these days is just a waste of time. Ive been in two recently Hanley festival park and Longton both were staffed by people who obviously didnt know or care about their jobs as despite being within a few metres noone at either site could be bothered to even say hello let alone can I help ? Wont bother going in again, theres a supermarket more or less next to both outlets, both sell TVs, computers, kettles, tablets, etc. Currys will disapear and cant think many will miss it”

Helpful Report

Posted 9 years ago

“I took my TV into currys after buying a care plan for it. It was sent off for repair and I received it back 15 days later. I then took it home and discovered that a crucial part of the stand had been removed from the television and lost. I then took the television back into store again where it was sent off for a second time for repair, I received it back 8 days later with no resolution to the missing part. After complaining about this over and over again, nearly 28 days later I still have no TV and no promise of a resolution to my problem. I am EXTREMELY disappointed in the so called "service" that I have received and I would urge anyone , if they do bother buying anything off these charlattans, not to buy the care plan because it is a complete waste of time.”

Helpful Report

Posted 9 years ago

“CREWE CURRYS. WRONG advice given on washing machine thats not suitable for my needs. Complained in store and over phone for 3 weeks, promises of a return call NOTHING . AFTERSALES SERVICE RUBBISH”

Helpful Report

Posted 9 years ago

“Ordered a dishwasher from Currys, Sydenham & Knowhow delivered and left without unpacking. When we opened box discovered the front door was so badly dented we couldn't even open it. We took it back to Currys, Sydenham store ourselves and they gave me small £10 compensation and re-ordered delivery for next day, Guess what? Knowhow apparently had the machine on lorry but didn't realise so did not deliver. How crap can these companies get?? Avoid these companies like the plague - their sales & delivery service are incompetent beyond belief !!!!”

Helpful Report

Posted 9 years ago

“I purchased at the end of December a dryer and dishwasher. The dishwasher had problems with the soap dispenser not opening and also making a noise like a jet engine warming up. We tried it on several programmes when empty and it worked OK although still had the screeching noise. I rang Knowhow on the Saturday and sent engineer out the following Friday. He agreed it needed replacing so he would sort it out. I week later I had not heard anything from Currys so I rang Knowhow as it is impossible to find a direct telephone number for the Sevenoaks Way Branch, Orpington. Waited forever on the phone once it had been connected eventually they said I will give you this exchange No but you will have to ring this other customer service number as we do not deal with this as I purchased it direct from the shop and not online. Why when you purchase from a shop don't they tell you, if you have any problems come into the shop to get it rectified. instead of spending so much time hanging on a telephone to then be pushed from pillar to post. Next I tried a number on my receipt that is printed under the address of the shop I purchased from thinking this must be the number to go direct. Another 15 minute wait on the phone to be told this is the repair centre I need to go to the shop. Only two staff serving behind a counter that was clearly busy with complaints. Once I got to explain my problems It was a case of shrug the shoulders and sorry about that. They said they will collect the machine the following morning (Sunday) but I would need to go back to the shop the following Monday to get a refund as they cant do that until the item is picked up. Monday back to the shop waited 35 minutes to be served as only two staff on the Knowhow counter again. I was there for another 30 minutes while the staff member and a Manager decided I could not have any money back as the computer has locked out. They said they would ring me when the computer was working but by the following afternoon NO phone call. I went back down there and was told the computer still locked out. By now I was furious. I stayed until they found a way of refunding me. Currys have no customer service skills and are a business I will never spend my money with again. Shocking don't care attitude when there is a problem.”

Helpful Report

Posted 9 years ago

“Just ordered a pixel c tablet nearly £500. despite having a huge half empty barn in Truro they say they dont have room to stock these. Had to order it online and pay extra for next day delivery. Not sent tracking number I hour at my expense on phone later I was promised a tracking number and a delivery time today. 10:30 Still nothing!!!!! Another expensiva call and I am still none the wiser. Promised a call back. Watch this space!!!”

Helpful Report

Posted 9 years ago

“Ordered a microwave delivered to store - it said within 3 days. By the time we got to the end of paying for it - it said it was only available from 10 days onward ..... disgusting - what a stitchup !! Keith - Arnold, Nottingham”

Helpful Report

Posted 9 years ago

“Daughter ordered a product online and wrong item was delivered. Nearly 2 months later and numerous phone calls (some lasting 2+ hours) the refund still hasn't been issued, although item has been returned. Very poor customer service and after sales. Will not shop at again, and certainly wont recommend!”

Helpful Report

Posted 9 years ago

“Ordered a microwave online, wrong item was delivered, knowhow team couldn't organise courier to pick up at suitable and convenient time for myself so asked me to take it to store. Arrived at store to be told that because I had received the wrong item, they couldn't refund but could organise the item to be lifted from shop and returned back to Currys online who would issue the refund. Upon requesting a receipt to confirm that I had left item in store (Newtownabbey branch, Northern Ireland), only to be told "we don't give those out", I then asked to speak to a manager who confirmed that he couldn't give me such! Standing my ground and advising the manager that I wasn't leaving the store with the microwave, nor was I leaving it without proof that I had left it, he reluctantly agreed for the (very rude) customer service personnel to write me a hand written letter of "left at branch" with date on it. That was 10.01.17, its now 02.02.17 and still no refund! Having phoned Currys online to advise them that no refund has been issued, they tell me that they have no trace of me bringing the microwave back to store, and the manager I spoke to actually saying "the microwave wasn't brought to store". I will be seeking further advise as still awaiting £100 refund !”

Helpful Report

Posted 9 years ago

“Orderd a dyson v6 with free next day delivery had an email from DPD the next morning to say it was being delivered then another from DPD to say they don't have it and to contact the supplier. That isn't easy. I now have to wait in another day. There rubbish and will not buy from them again.”

Helpful Report

Posted 9 years ago

“My washing machine broke down and after 3 engineers and 4 attempts to repair it, the engineer who left here today sais he was unable to repair it and would report it as a write off. Got a text from currys later to say they've ordered the part need and will let me know when it's in stock. They've been trying to repair the washing machine from 11th January and today 30th January the engineer told me using his own words that "he cannot repair it". I think currys are using knowhow customers to keep their engineers in employment and make out they are really busy by dragging out a job longer than is necessary so they can use that as an excuse to increase our monthly premiums. I wish they would be honest with the public and their customers and end the knowhow service as it's no longer working. They cannot repair the washing machine and they don't want to pay out for a new one either. It's a rip off, and they should be investigated. They appear to enjoy letting down their customers, and they enjoy it even more that they are getting away with it.”

Helpful Report

Posted 9 years ago

“I purchased an Amazon Echo at Christmas time and sadly it went faulty recently. I took the product to Currys and they gave me a new one without any questions or queries. Couldn't be happier - excellent customer service.”

Helpful Report

Posted 9 years ago

“November 2016 Ordered grill 119£.Arrived damaged. They took it back. No replacement. No money back. Its 30January 2017. They stolen 119£. I'm going to layer now as i am fed up with them.”

Helpful Report

Posted 9 years ago

“I purchased a TV and bracket on the 25th of November after a few attempts, due to the website not progressing on to the payment page. It stated that it was out of stock so would take 2-4 weeks and that they would contact me to arrange a delivery date. After approximately 6 weeks I rang Curry’s to see where my delivery was, to be told that the order hadn’t been processed successfully and that they would process it now and then get in touch to tell me an approximate delivery date, as the products were now out of stock again. I didn’t hear back off of Curry’s so I contacted them again to be told that it still hadn’t been processed but as it had been so long since I had originally ordered the goods that the only thing they could do would be to cancel my order, refund me and have me reorder my products, but I would have to pay full price not sale price as they were no longer on sale and they would refund me the difference and give me a 10% discount for my inconvenience. It took 7 days for the refund to appear in my account, I then reordered my products to be told they would be delivered the following day. They also informed me they could only refund me the difference and not the 10% discount as well as a note hadn’t been put on their system regarding that. I was then told I would have to call again in the morning and speak with the manager that authorised it so he could verify that he had authorised the 10% discount. I then had a text to say that the bracket couldn’t be delivered the following day as it hadn’t been received by the currier. The following morning the TV arrived and I then rang Curry’s regarding the 10% discount they had promised but stated that I didn’t think this was acceptable compensation due to the further inconveniences of the bracket being delivered late and me having to take further time off of work. They then said that as I was disputing their offer of 10% compensation that I would have to call back when the order was complete i.e. the TV bracket had been delivered. The bracket was delivered the following day so I rang curry’s again to explain the situation to be told 10% was the maximum compensation they could offer. I can certainly say I will not be purchasing from Curry’s again and will not be recommending them to anyone.”

Helpful Report

Posted 9 years ago

“I purchased a TV and bracket on the 25th of November after a few attempts, due to the website not progressing on to the payment page. It stated that it was out of stock so would take 2-4 weeks and that they would contact me to arrange a delivery date. After approximately 6 weeks I rang Curry’s to see where my delivery was, to be told that the order hadn’t been processed successfully and that they would process it now and then get in touch to tell me an approximate delivery date, as the products were now out of stock again. I didn’t hear back off of Curry’s so I contacted them again to be told that it still hadn’t been processed but as it had been so long since I had originally ordered the goods that the only thing they could do would be to cancel my order, refund me and have me reorder my products, but I would have to pay full price not sale price as they were no longer on sale and they would refund me the difference and give me a 10% discount for my inconvenience. It took 7 days for the refund to appear in my account, I then reordered my products to be told they would be delivered the following day. They also informed me they could only refund me the difference and not the 10% discount as well as a note hadn’t been put on their system regarding that. I was then told I would have to call again in the morning and speak with the manager that authorised it so he could verify that he had authorised the 10% discount. I then had a text to say that the bracket couldn’t be delivered the following day as it hadn’t been received by the currier. The following morning the TV arrived and I then rang Curry’s regarding the 10% discount they had promised but stated that I didn’t think this was acceptable compensation due to the further inconveniences of the bracket being delivered late and me having to take further time off of work. They then said that as I was disputing their offer of 10% compensation that I would have to call back when the order was complete i.e. the TV bracket had been delivered. The bracket was delivered the following day so I rang curry’s again to explain the situation to be told 10% was the maximum compensation they could offer. I can certainly say I will not be purchasing from Curry’s again and will not be recommending them to anyone.”

Helpful Report

Posted 9 years ago

“I had to return a GoPro camera today, I returned it to Curry's at Telford, both Jeff and Daniel were fantastic and couldn't do enough to help, unfortunately they didn't have the model I wanted. They contacted Shrewsbury and I went there with the name of the assistant to speak to, Jon, I went to the desk to be met with, Good afternoon Mr ... Here's your camera. Faultless customer service from both shops and a credit to Curry's, thanks all.”

Helpful Report

Posted 9 years ago

“I have just spent £2000 on a new Mac desktop from Currys PC World at Bolton.I paid my setup fee and left the store with the intention of collecting my new pc the following day.How wrong was that !!!!!!!. My friends had all advised me to buy from the Apple Store as the sales and more importantly after sales service was 5 star. It took Currys 5 days to set up my pc and that was after numerous phone calls to and from the store. Eventually when I did collect it the pc was still not set up correctly . When I pointed this out to the assistant I was told "I HAVE NO IDEA WHYS ITS DOING THAT, ITS JUST THE WAY IT IS" Brilliant customer service NOT. I was also promised a free tutorial for 30 mins and was advised to phone the store to arrange it. After 4 days of continually calling their hopeless call centre and been told that it is not possible to get through to the store but they will email the store and ask them to call me directly. I have finally given up and am going to pay for a grown up to give me a tutorial at the Apple Store where I should of bought my Mac in the first place. NEVER NEVER AGAIN will I buy apple products from this company and advise everyone else to do likewise.”

Helpful Report

Posted 9 years ago

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