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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Ronnie
Unverified Reviewer
“Curry's Milton keynes is an absolute disgrace. It is the very reason why buying online is taking over. Twice in a week I've tried to purchase a TV. The latest I even reserved online in the hope I'd just need to pop in, pay & collect, but that would be too easy. Needless to say I'll be taking my business elsewhere forever. Curry's when you go under the reasons will have been staring you right in the face. If you can't get it right & are not prepared to add value via bricks & mortar give it up now as you have no future.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“On Friday my built in Oven died decided we needed some assistance went to Ipswich Currys on Tesco estate. Cannot fault the two sales assistants, found what we wanted. Went on to process order came to delivery and the computer wanted to charge me £30-£40 despite all around the store it states FREE DELIVERY. The lady could not understand why called her manager over. He totally ignored me and my husband who where after all the customers and informed the sales lady there was nothing he could do except deduct £6 that they would have charged if I had waited I believe a week. Not once did the manager apologise or explain directly to us. So we very politely said not interested and walked away. Went to Stannards in Stowmarket and the service was amazing to whay Currys offered. Free delivery and oven and hob delivered within an hour. Don't use Currys try local suppliers and by the way the cost was cheaper as well.”
Helpful Report
Posted 9 years ago
Michelle Weston
Unverified Reviewer
“After visiting your chesterfield store on sunday the 8/01/17 to have a look at microwaves,we found one we liked but no stock we saw an assistant who was dealing with another customer after 10 mins she noticed us and said she would be 2 min so we hung around having a look at other things after 15 mins went to find her and she had gone not impressed eventually we found someone who told us there was none in stock but we could go to sheffield i told her not to bother and left the shop .having worked in retail for over 20 years and having it drilled into colleagues about customer service i think you might have to re visit yours probably retrain your colleagues”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“they sold me a faulty phone and didn't refund me (or even help me how to fix it), saying I had only 14 days to have returned it. The store manager in Canary Wharf was one of rudest guys I had ever seen in real life , let alone business. I had to buy another phone from John Lewis (great service btw) and pay a 200 buck phone bill because of all the calls I made to their inefficient customer service to try to fix my phone from abroad. Will never buy from them. Period.”
Helpful Report
Posted 9 years ago
N. Cook
Unverified Reviewer
“Purchased a new 55" TV from the Lincoln store. Booked installation for 9th January 2017. Tracked item - delivery between 15.20 hrs - 19.20 hrs. Received phone call at 16.50 hrs from the delivery driver quote ' we have your TV but we are NOT qualified to install it '. Waiting for phone call tonight, tomorrow, next month, next year for delivery and installation !”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Horrendous management at teeside park store they promised delivery of a very expensive cooker with only 2 days notice and when we did this we were told we had a week to wait we had no cooking facilities they said they would give us some money back which is proving difficult to get never ever will I shop there again so bad”
Helpful Report
Posted 9 years ago
Chris White
Unverified Reviewer
“What an awful company with shocking staff and a total disregard for any customer who try's to complain. Everyone should think twice before buying anything from this company. Went to a flag ship store to by a TVs, it wasn't in stock, they sent me to another store 12 miles away, they wouldn't do the same deal, went home with nothing and phoned up to speak to someone, still waiting for a call back 4 hours ago.”
Helpful Report
Posted 9 years ago
Linda Mulqueen
Unverified Reviewer
“Crap company. Ordered a fridge freezer. Delivery expected 2/1/17. Phone call came couldn't deliver due to sickness. Arranged for 7/1/17 phone call again couldn'deliver again due to sickness Cancelled delivery. I am left with no fridge and fighting to get my money back disgusting service Linda Mulqueen”
Helpful Report
Posted 9 years ago
Anna
Unverified Reviewer
“Well, where do I start????? Went to the Farnborough store a week ago to buy a fridge/freezer for the property I am moving into. I knew what I wanted and got there for opening time at 9. 5 young guys, members of staff standing by the fridge isle, chatting away and just ignoring me. Eventually I had to approach them and one of them then reluctantly helped me. Got to cash till to pay and told him that I needed the doors opening the other way. Paid £55 for that service. Chose a date, but not a time slot. Got a text message saying delivery will arrive between 2.50 and 6.50 pm. Guess what? It didn't. I phoned Knowhow on my mobile at 5p per minute and had to wait 20 min . Eventually they ( obnoxious and rude) up at 7.30, no apology. Once unpacked, noticed that door opening hadn't been changed. Now have to wait in on Sunday for a guy to come out and get it done. NO TIMESLOT facility, but apparently they will phone me 30 min before they arrive. We will see!!!!.”
Helpful Report
Posted 9 years ago
Keith Mills
Unverified Reviewer
“Swindon Store. Waited in all day for a scheduled delivery. Called the knowhow.co.uk site at 6.15pm and after 20 minutes on hold at 5p/minute was told they were running late and would be with me by 7.00pm. No Delivery arrived. Just checked on-line to find that I have been rescheduled and am expected to wait for another 5 days. Off to cancel the order tomorrow and will buy on-line from AO. No phone calls at any point from this pathetic company.”
Helpful Report
Posted 9 years ago
Mrs June Stewart
Unverified Reviewer
“Very poor customer service at your Kidderminster store. They offered no help whatsoever.”
Helpful Report
Posted 9 years ago
Daniel Hollier
Unverified Reviewer
“Item faulty, tech team established I need a replacement - passed to sales. They said somebody will call back to arrange details, still waiting 6 days later. I have called 3 times unsuccessfully to call and chase. I emailed yesterday, no response. I have no faith left in this company. Avoid their terrible after sales service.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Customer service at currys/pcworld cardiff is superb, Chantel deserves a payrise.”
Helpful Report
Posted 9 years ago
Jade
Unverified Reviewer
“On Christmas Eve my dryer decided to break, my in laws went to Curry's and brought a new one for us. When we got it home it didn't spin properly and starts to smoke they then go back to Curry's and ended up paying more money for a different dryer. They told my partner's nan it would be delivered Monday between 4:30-8:30pm we receive a call saying that the driver has been sent home poorly and the new dryer won't be delivered till Thursday!!! I spoke to someone Tuesday and he promised to get delivery for today between 7-11am still no dryer so I phone and he's put Thursday delivery he lied straight to our faces on the phone which has really ticked me off the best thing is I have a small baby in the house and the broken one still in my kitchen!!! You need to sort this out I'm utterly disappointed and disgusted with your services and I've told people not to shop with you and I won't be coming.ing back either and I think you should give me a discount with my purchase for all the trouble you have put me through!!! I'm very angry and upset!!!”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“1 star is still a lot !! I am absolutely fuming . I ordered a fridge freezer online a week ago, and chose today to be delivered , they confirmed it would be between 7am-7pm , then the time slot got changed again to between 3pm-8pm ! I have been waiting in all day for this to be delivered and only 15 minutes before the arranged slot do I get a voicemail to say that the driver has ran out of driving hours and I quote "might" deliver it tomorrow . I have never received such poor customer service ! Both myself and my partner work shifts and we have now had to take unpaid leave from work bevause deliveries can't be timed correctly , what frustrates me even more is that I've got bags of food shopping that have to be kept cool as it's meats and vegetables and milk that is right now sitting on my kitchen floor . This is the last time I will be ordering anything from currys !!”
Helpful Report
Posted 9 years ago
Dilwyn & Bethan Jones
Unverified Reviewer
“I would like to recommend one of your sales assistant at your bangor store sarah jane very helpfull in everyway highly rated”
Helpful Report
Posted 9 years ago
Customer
Unverified Reviewer
“Ordered an item which was meant to be a gift for nephew for Christmas. The item doesn't arrive by Christmas as per their numerous emails stating orders by a certain date would arrive before XMas. Their supposed "tracking" shows it was "left at your house or a neighbour" but the service did not have a signature (which is utterly pointless). We live in a block of flats so on Xmas eve went around knocking on people's doors irritating them to see if the item has arrived. Contacted Currys and was advised the item did not have a signature and to go ask other buildings in the area if they'd received it. So here I go on a wild goose chase again to no sign of the item. I was then advised they would raise a query with royal mail and get back within 24 hours which obviously didn't happen. Then told it can take upto 48 hours. No contact. Then advised it sometimes takes upto 72 hours. Nothing. Then rang and was advised the matter would be sorted by the 31st and not a day longer and to give it that time. Rang again today to be told it can take 14 days. This is despite notes from previous advisors being there on call notes to say wat time frame they had promised me a resolution by. After all, if they promise something and its not resolved by a certain time why should you suffer as a result? they should replace or re-send the item and then sort it out with THEIR nominated delivery service. Glad I placed an order through PayPal and I have no choice but to file a dispute with them which I really didn't want to do. Currys are as bad as they have a reputation for. If you have ANY other option please DO NOT place an order with them or buy from them, it will save you a lot of hassle and headache. I genuinely mean it. They lie to you on a whim and will tell you anything to get you off the phone which is just not right if you tell the customer the proper time frame in the first instance it wouldn't be an issue but numerous calls and trips to royal mail (who cannot help as you're not the sender) later it turns into a massive inconvenience it did not need to be. This entire matter has wasted a lot of time and caused a deal of hassle and needless worry, and even for the inconvenience the least they could do is sort this out for me without me having to get my payment company involved. Shocking.”
Helpful Report
Posted 9 years ago
Leila
Unverified Reviewer
“I think 1 star is still too much , bought a laptop last January it's still under 1 year warranty but the battery has gone I took it back to currys in Kingston park they told me we need to send it back to Toshiba but you have to pay for the courier which is costing £40 , and they are more likely to refuse to fix the battery because it's older than 6 months and battery warranty only last for 6 months which they don't tell you when you buy from them, so I had to pay £40 for a laptop that was only £200 to send away and not get fixed. To top it up the girl who saw me fuming for their poor service must have found it funny and kept smirking which was so annoying. Very very poor customer service and after care”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Bought a TV that I felt was too big when I got it home. They will not entertain an exchange for a smaller one now I'm stuck with a £649 TV I don't want . I will never shop at Curry's again in my life their customer service is an utter disgrace!”
Helpful Report
Posted 9 years ago
Ken M
Unverified Reviewer
“Ordered a fridge for delivery. Waited from 7am on the day of delivery. At 5pm i get a call advising me that the delivery truck has had to be towed and that the item will be delivered tomorrow. What an absolute disgrace of a service. I have no updates on the status of my delivery via the Track It service. Knowhow and Currys customer service contact numbers are facing high call volumes. Funny that giving the number charges customers by the minute. The watchdog needs to do something about Currys who outsources delivery services to a firm called KnowHow. All just to avoid paying taxes and avoid taking accountability on customer services.”
Helpful Report
Posted 9 years ago
Currys is rated 2.0 based on 3,509 reviews
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