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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Steve Bath
Unverified Reviewer
“Ordered a steering wheel and pedals for my sons Christmas present, all was fine until I reciieved my delivery email which had mistakenly been processed with my old address, I rang Currys customer service after 35 minutes being on hold I and was advised by an operator that I need to ring DPD and change the address, I did this but unfortunately DPD said they could change the address unless they received an email from Currys, so I rang Currys back and after another 30 mins of being on hold I was then told I can not change address !!!!!! I was then told I needed to cancel the item so it can be returned and I would have to re purchase the item again, I asked if I could simply repurchase the item at the sale price I bought it for and was told no !! This was a difference of around £80 !! I couldn't believe with all the so called security on the website and payment prosess that it was down to data protection ! Currys offered me no mercy and was very clear they didn't give a toss about me or my Son going with out at Christmas, I will never use Currys again as there customer service is shocking, do not touch them with a barge pole, I will be sticking with John Lewis from now on who are excellent in what they do, unlike Currys cowboy outfit !!!”
Helpful Report
Posted 9 years ago
Yvonne Toke
Unverified Reviewer
“Broken delivery promise, followed by denial of installation followed by a fitter without the dishwasher I've waited in all day Thursday 8/12/16 (not daring to even move away from earshot of front door) for a delivery from Currys. They texted me Wed night and Thur morning to say they'd deliver that afternooon before 7:25. No they didn't and their phone guy said he couldn't tell me why and couldn't say when they'd get it to me. He did apologise. Well, that's the last time I shop there. Ordered it a month ago, the saleswoman said I'd get it within two weeks. On Friday 9/12/16 I was very pleased to see the delivery men about to bring my dishwasher. Happiness soon turned to disappointment and anger. Apparently the paperwork had not been done correctly, stating that my old dishwasher for removal was integrated so they said they couldn't do the job. I DID tell the saleswoman when I placed the order that my existing one was integrated but she said a freestanding one would be OK. I was furious, so visited Currys Selly Oak to tell them in no uncertain terms that I was dissatisfied with the joke that is supposed to be Currys service. The manager (Jon) had to spend nearly an hour hanging on phone lines and being transferred from one to another repeatedly. I think this gave him some insight into my frame of mind! What a poor show! Today Cur rys delivery/fitting team have just arrived - WITHOUT MY DISHWASHER! He told me the paperwork had been created in the store as "install only" No dishwasher on the van! Just how much longer is this farce going to continue? Such a level of incompetence is completely unacceptable!”
Helpful Report
Posted 9 years ago
Kennedy
Unverified Reviewer
“I ordered a SMEG Victoria TR4110BL1 110 cm Dual Fuel Range Cooker - Black & Stainless Steel and paid for it by phone, I was given a delivery date 13.12.2016 but received no receipt. Today 13.12 I called to confirm delivery and was told that the order was just in the processing stage which was somewhat annoying to say the least. I discussed this further with the girl but even at this point she could not give me a delivery date. I have Noe cancelled the order and reordered with the kitchen seller.com and I must say they were very professional . Now just waiting to get a refund of my £2000”
Helpful Report
Posted 9 years ago
Paul Martin
Unverified Reviewer
“Never, ever use Curry's. A dishwasher was delivered with a dent in the door so it won't close. Reported immediately and told 'we would go to the back of the que', then long telephone waits of more than 15 miiinutes, customer services 'cant help you', delivery tried without notice so we were at work and then they said they had no record... never ever use Curry's.”
Helpful Report
Posted 9 years ago
David Grimshaw
Unverified Reviewer
“I went to pc world/curys yesterday lunch time. I asked an agent where the dvd drives for apple were he pointed to a shelf and walked away. I had a look round and saw a DAB radio which I bought. At the checkout there were two young Asian girls chatting away ignoring a ringing phone. They scanned my goods still talking away only to stop to ask if wanted extended guarantee then went back to there conversation. Took my money gave me my change and pushed the goods across the counter still chatting away. I thanked them and said "bye" to which they ignored me I went to the door and then went back to them and said "I said thank you and goodby" to which they still ignored me still chatting away. The customer service is awful and the store was quite empty not good to say its two weeks from Christmas. I must admit though I was pre warned about the bad customer service at Currys Blackburn.”
Helpful Report
Posted 9 years ago
Malcolmgreenuk
Unverified Reviewer
“Avoid Currys- I Bought a dishwasher online with a promise of 7-14 days delivery / install. When I checked knowhow.com the dishwasher was not in stock. Customer services were unable provide an arrival date and said they would contact warehouse and let me know. Still heard nothing - absolute disgrace that Currys can run a business like this. Avoid at all costs”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“PURCHACED A SAMSUNG TELEVISON 6/12/16 THREE DAYS 9/12/16 PICTURE FAILED ,FOLLOWED INSTRUCTIONS AS REQUIRED AND CONTACTED SAMSUNG(fail to understand why this is nessacery as my purchace was with currys)ON RETURNING THE TELEVISION TO CURRYS I AM INFORMED THAT UNLESS A RETURNS No IS ISSUED BY SAMSUNG NO REFUND OR REPLACEMENT CAN BE ISSUED............CONCLUSION DONT BUY A SAMSUNG AND AVIOD CURRYS AT ALL COSTS”
Helpful Report
Posted 9 years ago
Y Toke
Unverified Reviewer
“I've waited in all day (not daring to even move away from earshot of front door) for a delivery from Currys. They texted me last night and this morning to say they'd deliver this afternooon before 7:25. No they didn't and their phone guy said he couldn't tell me why and couldn't say when they'd get it to me. He did apologise. Well, that's the last time I shop there. Ordered it a month ago, the saleswoman said I'd get it within two weeks.”
Helpful Report
Posted 9 years ago
Hannah
Unverified Reviewer
“Do not buy from currys they are totally incompetent liars. Ordered a fridge freezer with door reversal. Explained my road would be difficult to park on at a certain time and was told this wasn't an issue (lie number one).They then delivered at this time and lo and behold couldn't park up so couldnt do the door reversal. I explained I had told the store the issue and the delivery guy said they never get given the information. The KnowHow man I spoke to today said the note was on my delivery so one of these 2 people told the second lie. The delivery guy then said it wasn't an issue and they would get someone to come out later that day. This is lie number 3 as no one came and when I rang up to enquire why I was told it had been rebooked for tuesday! Got it rearranged for the following week so had an entire week without a fridge! When I rang KnowHow today to enquire about finalising the complaint and getting my money back I was told I didnt deserve any as they had rebooked my door reversal and hadnt charged me for the slot!!!!! Even though I was having nothing delivered and it was their fault in the first place! When I made it clear this wasnt good enough he said he couldnt refund the money I would have to do it in store. This was not mentioned on my first call the week before where the woman I spoke to offered me half my installation.charge over the phone (which I declined) so again one of these have lied. Final lie is that when I rang when they initially didnt do what I paid for, I was told no final recompense could be decided until after the installation had taken place whereas the man I spoke to today said the case is closed as I accepted the free slot for the installation the week after! Do not use currys! Use AO instead they've always been great!”
Helpful Report
Posted 9 years ago
Chris Welsh
Unverified Reviewer
“Bought a TV was told needed these expensive hdmi leads found out no different from others think this is a complete con complained to the know how team absolute rubbish just said take them back oh well il take them back so some other mug will pay extortionate price”
Helpful Report
Posted 9 years ago
H
Unverified Reviewer
“Wouldn't even give curry's a rating of 1!!Appalling service from currys and knowhow.Paid for installation and disposal didn't receive either.The drivers turned up and said they couldn't install as the dishwasher was in the way.I explained we have had 2 machines installed without he dishwasher being removed.Was given the choice of them coming back when the dishwasher was out or paying for them to take it out.Was also told if someone else installed they would still come back and take the old one away and refund installation fee.No prob with refund but huge probs with disposal!!Phoned customer services and they said they could not take it away as they were not installing.We told them we had been told otherwise but they refused as well as the manager refusing to talk to us.Emailed customer services but still haven't had a response to this day!My partner wrote on twitter and someone responded saying it would be collected on wed.We emailed twice to ask a time slot had no response they called at 11.50am when I was out I explained that we had asked a time.They said they would return after 5pm!Again nothing we called at 7.45 they said they were running late and wouldn't be long but they never showed up and refused to answer the phone.Was emailed again yesterday saying they would collect today wahoo it happened but 19 days on!!Do not use curry's absolute joke of a company!!”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Advisor Sold a know how plan at Currys said it was free for first three month and no money would be taken out of account for this period. Nothing but hassle in cancelling this plan and getting a refund for the first payments which should not have been taken out. To make matters worse management in call centre spoke rude before admitting they were in the wrong, no apology from him either on his mannerism. Management need retraining on customer services and how to speak calmly to customers.”
Helpful Report
Posted 9 years ago
Gnorpeg
Unverified Reviewer
“I placed an order fo a new canon camera, they gladly processed the order and took £170 from me. The expected delivery date came and went and a survey arrived asking how the process went. I tried to use the online tracking but I don't have a tracking number, I tried to call them but the phone just tells you to use the online tracking. So I went in store and they informed me after 45 minutes on hold on an internal phone line that they don't have any stock. They might have some stock in ten days. I'm still waiting and I just hope that they don't go bust before I get either my camera or my money back. I can't see this business being around in 2017.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“I placed an order for a Morphy Richards slow cooker online to collect in store the following day. I found placing the order easy and I went along to my nearest store the following day. Everything worked like clockwork. The assistant who traced my order was polite and helpful. All in all I experienced a very satisfactory shop at a very busy pre Christmas time!”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“I have ordered Amazon fire on 25th November, on 28thnI have received an email stating that my order is being processed and should reclever it by 1st December. Within half an hour I received email advising that my order may be delayed but that someone will contact me shortly (whichave for me means within couple of days) I send them an email on 1st December but no answer. Managed to get thru to customer service after an hour wait and in a rude manner I was advised that "I have to be paitient" as my order is out of stock and they don't know when they will have it , but if its back in stock I will receive it. I explained that since they took the money I would expect to have my product delivered within the time indicated when I was buying. Again in a rude way I was told I have to be patient. I asked for a complaints procedure and was advised that a manager will call me within 2-3 hours and again no one contacted me (not that I am surprised). I am wordering if they should be reported to training standards as I can see a lot of people have not received the order from them. I am not accepting explanation that it was black Friday and a lot of people bought their preduces, as I have bought from them in the past and had probless with my order being delivered. I gave them benefit of the doubt on this occasion but will not be making the same mistake again.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Do not give these charlatans your money - use AO - next day delivery at 7 am!”
Helpful Report
Posted 9 years ago
Bob Wilkey
Unverified Reviewer
“we ordered a washing machine last week and were promised that it would come Saturday evening. So we stayed in and waited, and waited. I disconnected the old machine and took it out to the yard. As our old cottage has some antiquated plumbing this meant turning the water off. Eventually we got a message saying the driver had run out of hours. and they would deliver Wednesday when we are both at work. We tried to track it on the website but it doesn't recognise the number. I have tried and tried to ring a human being without success as once you have gone through pressing this number and that number there is a 15 minute wait at least to speak to someone which so far I have been unable to achieve. Now I have had to reinstall the old machine so I can get some water and spent all Sunday away from home using somebody else's machine. A pathetic excise for customer service from a company that couldn't organise a booze up in a brewery. Now all I have to do is find a way of cancelling it so I can buy from the local family electrical shop.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“We ordered a washing machine on 23rd October To cut a very long story short they still haven't delivered the correct machine and to date we have had 6 failed deliveries where we have been assured it would be delivered then it doesn't turn up. Each time we get a different excuse. NEVER use this company.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Went in to curry's today to buy a TVs box. Three staff were standing together chatting and I was being ignored. When I asked for assistance the staff were rude and made it clear They thought I was wasting their time.”
Helpful Report
Posted 9 years ago
Taylormade
Unverified Reviewer
“Curry's customer service has been beyond unacceptable. I tried to purchase a tv in store as part of a black Friday deal and not surprised that it had sold out but ordered one online, reserve and collect so was happy that I'd pick it up the next day. I went in store the next day to be told it hadn't arrived and I would receive an email in the next couple of days to let me know it was in. On wandering around the store I was surprised to see one was left on the shelf and when I asked a member of staff if I could take that I was told no as it was a different system. Frustrated I walked away. Having not heard anything for a week I popped in the store to see if the item had arrived.  After much confusion a member of staff called the online service to find out that the order had been unsuccessful as too many had been purchased and you were unable to supply the demand and the money had been refunded to myself. At no point did I received any information by email or phone from curry's regarding this order being unsuccessful and they were unable to provide the TV.  I have not been refunded the money and therefore they still owe me £149.00 and from my point view compensation for money I have not had access to whilst the £150 has been in their account.  Additionally being under the impression that they would fulfil the order I didn't feel the need to look at other companies who would have offered me a good deal too.  So now I am without a TV, £150 down and having to pay full price for a TV because black Friday deals have passed. The customer service I have received both on line and within the store has been unacceptable and as a result I am annoyed and convinced that I will never do business with currys again. ”
Helpful Report
Posted 9 years ago
Currys is rated 2.0 based on 3,509 reviews
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