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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Leah Matthews
Unverified Reviewer
“Sales staff in Forestside BELFAST told blatant lies to get me to rent a Mac book instead of buying outright. Has cost me an extra £1500 on top of the computer! Such an unbelievably horrendous experience this member of staff has put me through. Make sure to buy elsewhere”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“In November we went into our local currys store and bought 6 items in preparation for a new kitchen, cooker hood, fridge freezer, hob, cooked microwave and dishwasher. The customer experience in the shop was nothing to shout about. We had the items delivered on the 2nd Jan. Only 5 of the 6 items arrived, we were told that nothing on the van had been right and the cooker hood would be with us within the week, 3 days later I had a text to say it would be delivered the next day, I arranged to be off work....nothing arrived...the knowhow website still said the delivery date 5th Jan 4 days later so I phoned knowhow and queued for at least 15 min because they were awfully busy. When the phone was finally answered I was asked could I not go into store to sort it out...after establishing that it was their fault the item was missing and explaining why should I be inconvenienced as I had been twice already now, with the missing item and then taking a day off for nothing to arrive the girl on the phone said she would email the local store and get someone to contact me another 2 days later, fed up of waiting, we walked into store and picked one off the shelf. Queue 2 weeks later (yesterday) our builder opened the box for the hob and it was missing a fixing kit and another part to securely install it....back on the phone and another 20 min wait passed through4 people and finally spoke to a very rude rep who, with no apology for any inconvenience said that he would get the parts out to me in 3-5 working days, when I asked if there was any way this could be rushed there was a blanket no, I even had to enquire how it would arrive, Royal Mail, courier etc....customer service 0/10. Today's fiasco continued the builder got the fridge freezer out and pealed off the tape sealing the door which was hiding a huge dint.....back on the phone, another 15 min wait in a queue to be told that because the item was purchased in Nov they couldnt accept a return but would offer me 10% off the purchase price!!! After explaining that this was not acceptable but that I would accept a replacement door there was a lot of being out on hold and even a call back an engineer is coming to replace the door on Tuesday. So all in all there has been something wrong with 50% of the order.......and not one apology has been made. It is going to delay our kitchen build by an extra 3 days. This is the last time I will use currys!”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Still waiting for a freezer to be delivered. It is 7.15. I paid for the 11-3 slot. I phoned the Knowhow customer services 3 times. Finally got a rude driver phone call at 6pm saying not only was it not his fault and he would be there in 10 minutes. An hour later still no sign! Different guy rang an hour later asking if we were expecting a delivery! It may be here in half an hour! What a mess. At least second guy more polite than first. Awful never buying from Curry's again.”
Helpful Report
Posted 9 years ago
Helen
Unverified Reviewer
“What an absolute disgrace of a company. Delivery advised between 15.35-19.35, received a call at 18.35 to advise the driver had to turn back advised won't be delivering my item. Thank you for letting me waste annual on next day delivery and thank you for keeping me on hold for over 20 mins and while we're on the subject of thanks, a huge thank you to the delivery driver who offered no advice whatsoever when I asked what I'm meant to do now.”
Helpful Report
Posted 9 years ago
Tracy
Unverified Reviewer
“Took a tumble dryer I bought in December back to the shop within the 30 period but Currys refused to exchange it for another one. I have had two dryers the same model Hotpoint and they were great but this one screwed up my washing and produced a lot of static, so much I had to pull the washing apart. It also had a smell (burning)? Currys have insisted I have an engineer out even though I explained that I do not want to keep this machine and will not accept repairs. Hotpoint informed me I will have to pay if they do not find it faulty. I have refused to pay over £50. The manager at the store was not interested in helping me he was insisting he could not exchange the dryer without an uplift number from hotpoint ( this meant nothing to me). I spent almost 2 hours in the shop speaking on the phone to Hotpoint and Currys (not my job), and explaining my position but the manager just curled his lip and treated me with utter contempt. Under the consumer rights act 2015 I should be able to exchange this dryer because it does not do as described and is therefore unfit for purpose. Despite emailing them an official letter explaining this all I have received is an automated reply. I have never been treated Like this and will never shop with Currys again. Currys have 14 days to reply to my email.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Date and time agreed. Currys failed to deliver, no communication no apology. I waited in an empty house for 6 hours, unable to contact anyone as all phone lines closed. Do not use this company . Customer service zero. Still waiting for delivery. No response to my email.”
Helpful Report
Posted 9 years ago
John Scadden
Unverified Reviewer
“Currys PC World customer and delivery services are appalling. Ordered a 60cm fridge freezer and washer dryer and clearly stated on the order and confirmed with staff that I lived in a flat 3 flights of stairs up and no lift, both due to be delivered on 17th December but the drivers failed to show up. After waiting in all day and receiving no notification for delay I went to the local Currys store to find out why as the service lines closed at 6.30. Was informed that the WD was damaged and FF had been cancelled but no explanation as to why I wasn't notified. Rescheduled delivery for the 20th December in store via the manager and again I confirmed and checked that 3 flights of stairs and no lift would not be a problem. On 20th December delivery drivers finally arrived only to walk up the stairs, confirm that installation would be ok but they would not deliver up 3 flights of stairs as it was too much hard work. He then went downstairs and phoned me to state that they would not deliver up 3 flights of stairs and he would only deliver up 1 flight of stairs even though I could clearly see on his delivery notes that it stated that access to my flat was via 3 flights of stairs and no lift. After pleading he continued to refuse stating it was not his job and then left with both items. After complaining to customer services they have stated that their T&Cs state "Very occasionally, certain circumstances may dictate that we will be unable to deliver or install a product, as it will be unsafe for our trained engineers to do so." Trained engineers!?! What a complete joke. Incompetent and lazy is a more fitting description. However customer services will not state what causes the delivery to be unsafe. The stairs are 3 foot/90cm wide and consist of 8 steps a landing and then 9 steps per flight. Currys have delivered to a neighbour on the 1st floor and there is no difference between the delivering to the 1st or 3rd floor as all floors are identical. Customer services take weeks to respond to emails, refuse to state why they cannot deliver or why they cannot arrange for alternative couriers to deliver if their lazy delivery men cannot bother to. They have had my money for over a month and I have still not received my order nor reason why they are unable to deliver. I was without a fridge freezer for xmas and new year. Currys have breached the contract without explanation or reason other than their so called trained delivery drivers are too lazy to do their job yet are happy to keep my money. Will NEVER use Currys again and will strongly discourage anyone else from doing so.”
Helpful Report
Posted 9 years ago
Tom
Unverified Reviewer
“Ordered washing machine 4th Jan and cancelled same day they said no money taken off card. When received statement they had taken money, after phone calls just received refund today 21 days after. Not good enough, not the first either, won't be going back, they just don't care enough.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Currys advertise items on the shelf at one price but if you try and purchase them they want a higher price. Staff are quick to remove price tags when this happens and the manger will claim they don't have to sell at the price being as it's not in stock at the store. This happened to us trying to purchase an oven. The fact it's a large item and centrally stocked was annoying and it's all part of the currys group. Hence terrible customer service”
Helpful Report
Posted 9 years ago
Rod B - Leeds
Unverified Reviewer
“I took my wife's 2 year old PC into our Guiseley store to get a health check under our Knowhow care plan, and to seek advice on security as messages from McAfee were popping up to tell us that we were at risk. I was recommended a 12 month "Livesafe" McAfee plane for £39.99 which covers up to 5 appliances for 1 year. As I also have a 6 year old Lenovo Thinkpad that is running very slowly, I asked if this could also be fixed. I was delighted to learn that a £30 special speed-up offer was available, and decided to take advantage of the offer. When I collected both machines 24 hours later, I was told that my wife's pc was much faster, both machines had the Mcafee and windows 10 installed, and my old Thinkpad had 85mB of increased memory thanks to the magic that had been performed! I had been contemplating replacing the thinkpad, but the increase in speed and memory has saved this for another time. I was attended to by Jordan, who was polite, friendly and very knowledgeable - a real asset to PC World/Currys. Thank you very much for a first class service.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“washing machine delivered and installed by Curry's on Friday 20th January. Put a small wash on on Saturday 21st. One hour later my kitchen was under water. Time spent trying to contact Curry's through their designated phone help line just short of 2 hours. So a cost of approx £14 in phone calls hanging on to try and get through to someone for help. Day spent dealing with flood. Sunday and they still have not let me know when an engineer will be calling. Curry's NEVER again!”
Helpful Report
Posted 9 years ago
Mr Godwin
Unverified Reviewer
“Bought a Samsung WF80F5e Washing machine, told it was one of the best machines on the market. Once installed it vibrates so much that the floor, sink, work surfaces all vibrate so much all the crockery crashes off the side, even the water in the washing up bowl jumps up 2 inches! When we contacted Currys they sent an engineer out, the first thing he said was do you have suspended floors? Yes we do, he said , this machine is no good on suspended floors! We were told to contact Currys, when we did they said you will have to contact Samsung! We contacted Samsung and they said you should have been told by Currys that its not suitable for suspended floors! Talk about pass the buck!!! Currys were not prepared to do anything about taking the machine back and supplying us with a different make. I shall never buy from Currys again EVER.”
Helpful Report
Posted 9 years ago
Mr Gareth Owens
Unverified Reviewer
“Kenwood Fridge freezer ordered on 27/12/16 and delivery arranged for 02/01/17. Fridge freezer duly delivered on the 02/01 and found to be damaged (dent to the upper left corner of fridge door) the delivery drivers advice was for me to cover the damage with a fridge magnet!! However I agreed to keep the fridge freezer temporarily until a replacement could be organised (in retrospect I should've refused the delivery) but as you were taking away my old fridge freezer I had little option. After waiting for the FF to settle for 8 hours on plugging it in I found that not only was the fridge freezer damaged it was also faulty as neither compartment was getting cold. I called your Customer Services and after multiple calls, being left on hold for 15-20 mins at a time with no apology's given, I finally arranged for a replacement to be delivered on the 07/01/17. However on the delivery day 15 minutes before it was due to arrive I get a call from a Customer Services advisor to say they won't be delivering as they are now out of stock of my fridge freezer. I had at that point been a week without any fridge freezer (I had been forced to keep all my fridge food in a cool box outside my back door... not an ideal way of living I think you'll agree). So after yet more calls and waiting on hold I was advised you would have more stock in on the 13/01/17 and it would be delivered on the 14/01/17 but they could not lend me a fridge or get an engineer to fix the faulty one I had in my kitchen in the meantime. So I was faced with the prospect of another week without a fridge freezer. On the 13/01/17 I called to find out when my fridge freezer would be delivered only to be told that you now wouldn't have any stock in until the 20th at the earliest... That was the last straw, I have since cancelled my order and have obtained a full refund and have bought a more expensive Samsung fridge from AO.COM which was delivered the next day for free ...they know what Customer Service is and how to deliver it.”
Helpful Report
Posted 9 years ago
GEoff Tayloru
Unverified Reviewer
“JUst purchased a fridge freezer and was very pleased with the service and delivery promises Which were kept. In particular your delivery pair namely Ray and Ashley were particularly good. WOuld recommend Currys without hesitation.”
Helpful Report
Posted 9 years ago
Gordon
Unverified Reviewer
“Currys ruined my daughters Christmas, their website told me the Apple watch was in stock and after ordering I received an email telling me it would be delivered 4 days before Christmas, but when I did not receive a delivery date and tracking details I rang Currys, I spent 45 mins listening to music, then to be told the watch may not arrive before Christmas and they had no clue when it would arrive, but to top it off they told me it would take over 7 days to refund my money which meant i would not get the money back before Christmas. To rub salt into to wounds Currys sent me an email on Christmas Eve saying the watch would not arrive for Christmas!! It actually took a month to arrive, after being told it was in stock! I sent currys a long email expressing my daughters upset and my disgust at their service, which they chose to ignore until I chased over a week later, when someone eventually rang to tell me after 3 weeks they still had no clue when the watch would arrive, they told me 'these things happen' and did not feel myself or my daughter were entitled to any form of good will gesture (I hinted for an iTunes voucher addressed to my daugher as it was almost mid January and she was still waiting for Christmas to happen). Apple tried to help me after telling them about the nightmare Currys had put me and my poor daughter through, I was told when stock was arriving in the U.K. , I relayed the info of stock arriving in 1 week to Currys who said they had nothing to confirm this and still had no clue when it would be delivered. As Apple indicated my Daughters watch actually arrived the following week, with no apology, discount or any form of good will gesture, they even made the mistake of sending me an email asking me to publish my review of their service on Reevoo. My next Apple purchase will be from Apple direct!!!”
Helpful Report
Posted 9 years ago
Debbie Ison
Unverified Reviewer
“Where do I start, I was ripped of from the start when I tried to enter the voucher code to save an extra £40 I was not accepted so I went back online the next day and it had been removed. There was nothing online to advise that the oven was out of stock. One week later I phoned knowhow and this when they advised it was out of stock, I was told that there was 50 ovens coming in the following Monday but there was over 100 orders for the product and I would have to wait and see if I would get one from this batch. I asked when the next shipment was arriving and was informed the end of the month. I told the customer service lady I can't wait that long and she found it most amusing and laughed at me. I was lucky and received an oven from the first batch. Getting a text at 7:05 the morning of the delivery gave me no time to sort time off work there was no way I was booking a day off work. After looking at the reviews it looked like the driver calls 20 minutes before and I thought this was greate as I only work 15 minutes away. The driver did phone but it was when he was 5 minutes away, I asked if he would wait and his first answer was No, the he changed him mind and waited for me to arrive which I did apparently but when I got home I was faced with a sarcastic attitude. I have bee asked to send feedback and I was asked if I would be happy if someone called me, guess what no one has ever phoned me. They then had the nerve to send me another feedback questionnaire I filled it out and they sent it to me again and again. CURRY'S WILL BE MY LAST RESORT. Discussed in the lack of customers services.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“There are just never staff on hand. I've called into the New Oscott branch 4 times in the last few days to make a significant purchase . On each occasion I stood by the TV area waiting for advice about a purchase. After waiting another 40 minutes today with no assistance, I'll just go elsewhere.”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“Bought Washing Machine plus other things over £1000 spent in shrewsbury store march 2015,had a problem with washing machine had an engineer call out said it was circuit board,as im the only person using this machine should have lasted lot longer.Got intouch currys with complaint that it was not fit for purpose 06/12/2016 they said will contact you 3 -5 working days never did,i they paid £149.00 for repair and protect 21/12/2016 engineer came out said he would have to order parts.17/01/2017 still waiting nobody contacts you,i have rang them only to be told don't know when parts will be in.For a company the size of Currys I find this very hard to understand”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“If minus stars were possible, I'd need them. Ordered a washing machine on 5 Dec. Then two weeks later received a message saying there was a delay and to call the general number, which took three days of trying to get through on. The machine was out of stock and but would be back in stock on 26 Dec and I'd receive a phonecall to tell me when it would arrive. On 5 Jan had to call to find out what was going on, and was told that the machine would be in stock on 12 Jan. So I tried to order the same machine in a different colour, which I was told *was* in stock. But the guy on the phone put the order through incorrectly, so had to ring back a week later to find out what was going on. Then when they did try to deliver, they found, apparently, that the could get to my house because their truck was so big. (This has never once been a problem for me before, so it must really have been a gigantic truck). Getting anyone on the phone is nearly impossible. They simply cannot give you a straight answer, and refuse to pass your call on to a supervisor. A complaint made by email remains unanswered. Buying from Currys is not a good idea: the customer service is simply non-existent and you will be sorry. I am. I will never ever buy anything from Currys again.”
Helpful Report
Posted 9 years ago
David Moore
Unverified Reviewer
“Know how delivery a shambles, lied to by operator at Chipping Sodbury,(David), then lied to by his supervisor,(Lewis). They tell you want you want to hear not what is actually going to happen!! Still waiting for my washing machine to be delivered, fourth attempt tomorrow!! David forgot to put the phone on hold and I heard him F-ing and cursing. Lewis was calling me "mate" during our conversation!! What happened to customer service??? Never again will I buy from Curries, DISGRACFUL!!!”
Helpful Report
Posted 9 years ago
Currys is rated 2.0 based on 3,509 reviews
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