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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Ariane Blevins
Unverified Reviewer
“Easy to use website. Included customer reviews which were again very easy to find and very helpful. Love my record player and found it easy to see what the benefits of this particular one were. Only negative was that the site can be a bit slow.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Four weeks after ordering a fridge freezer still no item. No communication from them. Very poor customer service. Would not order from them again.”
Helpful Report
Posted 8 years ago
Simon
Unverified Reviewer
“UDATED REVIEW 22th March: Fourth attempt at delivering/installing tomorrow cancelled by TeamKnowHow. On to the 5th attempt now!!! No communication when cancelling this time (again). Monday 12th March: So, I was due to have a new integrated fridge delivered and fitted today so worked from home. We set this day when ordering a week ago and received a confirmation text on Saturday saying they would arrive today between 8:45 & 12:45 to do the job. Great! So, it is now 7pm and no one has come... We haven't received any message, emails or phone calls and the rather hopeless website just seems to show our status as "Order in Progress". Very disappointing. I'm kicking myself for not reading the many bad reviews here. If I had I wouldn't have touched Team Knowhow/Currys with a barge pole. Very unreliable. UPDATE 10am Tuesday 13th March: It is now Tuesday morning at 10am (The day after delivery was supposed to take place). No one has got in touch so I have contacted TeamKnowHow directly. On hold for 10 minutes and eventually the chap who took my call had the same information as myself (i.e. Zero) so he called the depot (another 10 minutes on hold). The depot eventually reported back to him that my order didn't even make it on to the lorry on Monday and wasn't even scheduled to go out. I have been told now the delivery and installation will happen this Friday because all the other days are full. Somehow I don't think this will be the end of this. UPDATE 11am Friday: So, today we were supposed to be having the fridge delivered. I suspected above this wouldn't happen and sure enough I was correct. I received a text from Team Knowhow on Wednesday saying that they would deliver on Friday between 7:40 & 11:40 and this morning (the day of delivery) they have left a message to say the item is not in stock and they will be delivering on Sunday (when I am not around). I've had to call them (another 10 minutes wait) to move the delivery to Monday. Let's see what happens on Monday (the 3rd attempt). So, to sumarise so far: Delivery slot number 1 (Monday): Did not show. No message at any point in the day. I had to call the follow. Delivery slot number 2 (Friday) Message received the morning of delivey saying they don't have the item to deliver. ** IF YOU HAVE TO TAKE TIME OFF WORK/MAKE ARRANGEMENTS TO BE AROUND WHEN THEY DELIVER DO NOT USE THIS COMPANY. THEY DO NOT GIVE A ****. Update: Monday 19th Received a message yesterday telling me they can't deliver today because of the bad weather. I obviously have no quarms about this because the weather has been poor over the weekend however on my drive back from the school run this morning I passed a "TeamKnowHow" van in my neighbourhood! My sympathy has done down a notch and suspect the weather is being used as an excuse for another reason they'd rather not pass on. I have called the service team now and they have booked me in for the 4th attempted delivery/install this Friday. They could not do any sooner. Watch this space! Update Thursday 22nd March 4th attempted delivery due tomorrow and was slightly worried by the lack of communication regarding a time slot so gave TeamKnowHow a call to check. Low and behold someone at TeamKnowhow in the week cancelled my delivery slot without telling me and created a new slot without setting a delivery date so basically, no one is coming tomorrow, I don't have a delivery date and the earliest them can do now is Monday. This in now the 5th delivery attempt. If it's not delivered on Monday the order is cancelled”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“delivery timing email service all free and easy”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I buy new computer and insurance, but with computer electricity sistem something wrong, and their repair it 7 times. Now warranty is finished, and computer do not working again. Very poor”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Most of the staff were very helpful but exceptionally rude customer service lady (Emma) in Guildford store - clearly thought she was more important that everyone else, kept interrupting, rolling her eyes. So unhelpful that we cancelled our order.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“i have bin Mesta bout i am sick of currys do not buy for them they sent 2 fridges 1 was broken 1 the salad bin to big the bin cover falls off no help form currys”
Helpful Report
Posted 8 years ago
Jill Anker
Unverified Reviewer
“No staff available to help despite waiting some time.”
Helpful Report
Posted 8 years ago
Sharon Thorn
Unverified Reviewer
“Just had my New Washingmachine & dryer delivered. Staff at Currys in Southend on Sea were excellent and very profesional. The guys who did the delivery. Fantastic guys. Nothing to much trouble . Very tidy and extremly polite (even though it was a bitter cold day and my untitilty room is in the garden). My machines were instaled without any problems they were great. All rubish and old machines taken away. Thanks Currys!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I ordered a washing machine on Saturday, and it was suppose to be delivered today (Monday). But apparently due to "snow and ice" (I can't see any) that we have I now have to wait until Thursday! If I ordered the same washing machine, it would be Wednesday delivery. I've contacted Currys 2 times over this and the attitude that I seem to be getting is they just don't give a toss. Do they like to p*** there customers off?”
Helpful Report
Posted 8 years ago
Pwit
Unverified Reviewer
“Bought a JVC tv from Currys and in less than a month I woke up to a loud bang, the TV was on the floor. It had ripped itself from the plastic stand which was supplied with the TV. I had originally paid to have the item delivered on a weekend as I cannot afford to take time off work but now they are saying that I should pay to have it taken to their store as it is a 32 inch TV and I can't carry it, or take time off to wait around on a weekday for them to collect it. They claim they only deliver on weekends they cannot collect on weekends... have you heard anything so ridiculous. They won't reimburse or replace until they get the item back... Why am I meant to extend myself in this way when it was not my fault. I bought this product in good faith, but what they sold me was shoddy and not fit for purpose and the onus should be on them to put things right!”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“good choice under one roof its worth the trip”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I ordered a new oven and when they arrived they said they couldn't install it because I did have a "red cutoff switch" to cutoff the power. They said it was a legal requirement. I called an engineer to get a "red cutoff switch" installed and within 1 minute he had found the existing one. What a waste of my time and money.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“My product arrived next day delivery within the hour time window they gave me. Excellent communication, very happy customer.”
Helpful Report
Posted 8 years ago
Suzanne Fraser
Unverified Reviewer
“Great service on service. Delivery was carried out on a day I wasn't working and fitted professionally and quickly. Will definitely use them again.”
Helpful Report
Posted 8 years ago
Christopher Watts
Unverified Reviewer
“bought a tv for£ 2700 on the sunday with wall bracket etc too be fitted by currys and with sky package .on the Monday I got an email that stated if I didn't get in touch with sky they would terminate the contract they were very vague as too why . they told me too get back in touch with currys who said they would have too change too another provider as sky could only guarantee 1.7 mb they then suggested talk talk which I accepted.the tv arrived on the Tuesday with 2 guys .I suggested they came through the back of the house as this would be easier with no staircase too negotiate .they said it was only light so they struggled it up the stairs into my lounge and left tv propped up against wall .this is a brand new house with brand new carpets..after I let them out the house .I walked back up stairs and noticed black marks left up walls.i tried too use sponge and warm water too remove marks but didn't work very well .then the guy too fit tv too wall came he started removing packaging too take tv out and called me into lounge too show me that the box had oil on it and had marked carpet ..he then fitted tv and called me back in too show me crack in trim of tv.i got in touch with currys who said they would sort it out.they then said that an engineer would come and fita new tv last Wednesday but at 7.30 in morning told me he wouldn't be coming ,at 10 oclock same day a guy calls me too say he is outside my house with new tv but isn't fitting it.i said too him are you sure this is correct he says yes ..so I get in my car too go home too meet him and halfway there he calls me too say he has been told too take it back.someone then calls me too say they will bring new tv on sunday between 1 and 4 and they will take damaged one away and replace with new.two guys turn up on sunday ..and then tell me they cant fit it because its on wall even though they (currys fittedit too wall)..today they tell me they will fit Thursday morning .I wont hold my breath.as for oil stain on carpet of which oil stained box is in my kitchenfor evidence I had a guy who called me today and basically was trying too infer either I or the original fitter had somehow got the oil into my place ..know how really should mean no nothing ..they are a catastrophic disaster too be avoided at all costs.it was easier too actually buy the house than deal with currys too fit a tv and broadband...every night looking at oil stain on brand new carpet with no resolve whatsoever”
Helpful Report
Posted 8 years ago
Mr Gordon Ottewell
Unverified Reviewer
“Good price delivered on time”
Helpful Report
Posted 8 years ago
Rani
Unverified Reviewer
“My laptop went in for repair for power supply problem week later had same problem they returned it saying there's liquid and misused....and sent it back without the battery and all the screws missing and parts sticking out ...asked where's battery they said can't give battery and screws as they can be dangerous ...I'm left with a an unrepaired laptop without battery ...I paid over £300 for it and also paying cover plan each month...the Currys staff won't listen .”
Helpful Report
Posted 8 years ago
Victoria
Unverified Reviewer
“Everything went wrong with this order. 3 times they delivered the wrong cooker, 4 times they collected without the qualified person who can uninstall my cooker,, finally asked for a refund and I have waited 2 weeks,, completely unhappy with the whole order from start to finish”
Helpful Report
Posted 8 years ago
Stephen Lythgoe
Unverified Reviewer
“Went to buy a dvd recorder was wiling to spend £450 on the one I wanted no stock and this is not the first time every time I go to Currys in stoke it's allways the same internet from now on I give up on currys”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,509 reviews
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