Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,493 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,493 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 9th September 2025

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Currys 1 star review on 3rd September 2025

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Currys 1 star review on 31st August 2025

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120

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our fridge broke less than a year old, two weeks to get a repair for 30th March. Fridge not repairable, so still under warranty to get new one. Chased every week and it is now 29th April and still no fridge. Now been told that the fridge is no longer made and they wont replace. Have put in a complaint and will be taking them to the small claims court. Customer Service is terrible, no call backs, no information will not be buying anything from them ever again.”

Helpful Report

Posted 4 years ago

“I had a gas hob delivered,I had to go to the doctors so my son sat in the lounge as they fitted the hob. One of the KnowHow guys opened the fridge, baring in mind we are going through a pandemic, and said ‘ooh tasty steak!!!’ Unbelievably shocking, as is their non-existence customer service!!!I lodged a complaint nearly 3 weeks ago and have heard nothing!! I will never shop at Curry’s again and will be spreading the word!!”

Helpful Report

Posted 4 years ago

“Delivery men damaged my kitchen cushion floor,all evidence provided. I’m told by Currys that all my statements are incorrect and damage was already done. You pay for a service and allow them into your home,expecting that it will be left in the condition it was. Currys denied all claims and branded me a liar. Very unprofessional and downright disgusting service.”

Helpful Report

Posted 4 years ago

“The in-store team are great. However, that's as far as it goes. I have NEVER had a good experience of dealing with the company's over the phone "customer service". I have twice been deliberately misgendered and abused by them for my trans identity and hung up on by both management and agents simply for my not accepting their faulty deliveries and severe lack of customer service. There's a lot more to of all that, of course. And that was just last year's experiences. Fast forward to today, their website is broken and will neither recognise my login details (despite having reset my password as a precaution), nor allow me to progress on the checkout page. Tried calling them... complete waste of time. Have tried emailing... yet another waste of time. And, just for kicks, I have also tried messaging them on their twitter... guess what? Yet another waste of my precious time! I have now taken my custom elsewhere. And I would strongly recommend everyone else does, as well. Curry's truly are a complete and utter shambles of a company.”

Helpful Report

Posted 4 years ago

“I needed a credit repair, initially i worked with Credit karma I had disputed cases and some was resolved but I kept getting these notifications that my score changed. Logged in and again saw false accounts I am being penalized with that I have no knowledge of. Then i came across this Credit repair specialist I contacted him, he calls himself the REPAIR WIZARD then he requested i made a down payment although i was reluctant at first but my instinct led me to make the down payment. He assured me a massive job with no traces. In 7 business days he boosted my credit score to 790 and deleted all negative collections on my report. He also assisted me in getting a credit card with $10000 limit. Man knows his job and is really a REPAIR WIZARD you should contact him if you have similar issues at ( REPAIRWIZARD4 @ DR . COM )”

Helpful Report

Posted 4 years ago

“Waste of time trying to reach anyone, if you do manage to get through the department they transfer you to will likely not bother picking up the phone or it will mysteriously cut off when they are required to do anything.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Had TV 15 months broke down was told by someone in SOUTH AFRICA yes could be repaired cost of £95 plus repair costs. If manufacture fault £95 would be refunded I and all other customers expect a TV to last longer than 15 months. Will not be buying anything from CurrysPC world AGAIN. This is a very shortened version of my experience with customer service. S. Jarvis”

Helpful Report

Posted 4 years ago

“The website is appalling. Everything is in stock until you want to buy it and then it isn’t in your location.... but there is no way to find out where it is in stock... the livechat people have no access to stock or location. Genuinely the worst website for online shopping... you’re meant to be a tech sales place and have zero proficiency in online selling!”

Helpful Report

Posted 4 years ago

“Possibly the worst experience I have had from a company. I purchased a laptop for my son and had a "very" minor issue. Tech help managed to talk me through deleting all his applications (which didn't even fix the issue). It then took me a week to re-install things (due to password issues etc) and my son had to spend 3 weeks catching up on his work. Despite phoning every week for 2 months I never got as much as an apology. Customer service constantly promised to phone back and didn't. Hugely disappointed and I will never buy anything from Currys ever again.”

Helpful Report

Posted 4 years ago

“Very poor customer service need to wait one hour on the phone to talk brought new Kenwood fridge freezer broken inside been trying for week no solutions I would advise think before you buy from curry”

Helpful Report

Posted 4 years ago

“Waste of time , purchased anti virus in store but unable to install due to incomplete id number on card. Norton unable to help. Pc World helpline said return card to store,70 mile round trip ,as it must have been my fault for scratching the card too hard Waste of money”

Helpful Report

Posted 4 years ago

“They are very disorganized. I returned an expensive item on 26th March and nobody can update me about the refund. I think I lost my money”

Helpful Report

Posted 4 years ago

“I bought a JBL 9.1 soundbar from curry last year(2020) December in the sale my trouble started there only they send me the tracking ID but after waiting for 20 days they said they can't track the item it is lost in transit. In Feb 2021 they again put the order and re-arranged the delivery this time and sent me a delivery schedule message in the morning, I was waiting for the delivery but I got an email around 2 PM that curry requested not to deliver the item. I have called more than 150 times to resolve the issue the curry pc guys every time telling me different stories. after so many calls they again send me the package on March 5th I got the item but, I got the item and the box in damaged condition, I called on the same day for the same and raise the issue, I decided not to replace the item this time I want to decide to get my refund back. The real huddle started now after 3 pickup attempts numerous calls the DPD guy came to pick up the item after 5 days I got a notification email the item is delivered to the destination. but when I called the curry pc they told me that we got the item but we lost it again in the warehouse. they send me a threatening email to sign a document that was involved in a police investigation. I did the same still waiting for my refund. never ever buy anything from curry pc online”

Helpful Report

Posted 4 years ago

“Shocking performance. Numerous telephone calls because virtually impossible to speak to anyone never mind the appropriate department. I purchased an Apple iPad and was assured that it would be available for collection after 5pm (!) but not to go to the store until I received an email to confirm. Days later, after literally hours on the phone, I’m informed that the item has arrived but the confirmation email had been omitted! Such a waste of time, incredible inefficiency.”

Helpful Report

Posted 4 years ago

“Chose a new upright cleaner but not in store so had to order and pick up. Curry’s emailed to say in store. Took receipt and email to pick up but this was not enough. Needed card details- was picking up for an OAP who couldn’t get to store so had you leave empty handed! This information for pick up should be included in email or told it would be needed at purchase to avoid unnecessary trips!”

Helpful Report

Posted 4 years ago

“The item was received broken I have received my washing maschine broken and I called them straight away to send it back and get a replacement. At the moment i ordered it,the machine was reduced £100, but the price went back up. I have been told they could send me another one for the same price as this one is off sale. After i completed the transaction with them over the phone i noticed the washing machine wasn’t off sale and it was a big fat lie. Now i have to wait another week to get this washing machine collected and get another one. Terrible customer service, definitely not ordering from curry’s ever again”

Helpful Report

Posted 4 years ago

“Ordered TV paid for delivery 14 days approximately.Had a call saying no longer available even though the store manager said stock coming in.Tried to contact Curry’s on line not working tried phone long wait, eventually they said sorry no stock coming in so refunded money got home checked Curry’s site saying in stock at store to collect what a shambles. Not first time was sent to a store 30 miles away to collect them on arrival told we haven’t had them for weeks .Who does there stock lists who runs their computer stock system should all get the boot!”

Helpful Report

Posted 4 years ago

“AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID, AVOID They do not deserve one star! Ordered 3 large electrical items. On the delivery day, one item was not on the vehicle (we were not told it was out of stock). The second item they needed a stair climber and this was not on the vehicle. The delivery drivers arranged a new date for items to be delivered in 4 days time. The new delivery date arrived we heard nothing from Curry's. When we contacted them we were advised it would be delivered the following day and that they knew about the equipment need and this would be on the vehicle. the new delivery day arrives and the equipment need to deliver the item 0is not on the vehicle and the delivery drivers leave and take the item again! Calls made to Curry's and we are advised to cancel order and re-book, then someone will call us back in 24 hours to ensure this is delivered. 24 hours later there have been no calls from Curry's, several calls later we are told it will take over 48 hours or could be up to 7 days! there is nobody to escalate this too! We cannot speak to any managers as they do not have telephone numbers and there is nobody else to speak to apart from customer service who say they cannot do anything!!!! After being on a call with them for over an hour, they ended the call as they said they can't do anything. We are still without our item 7 days on, with no date as to when we will receive it!”

Helpful Report

Posted 4 years ago

“Absoulutely shocking. Bought a dishwasher - took a month to arrive. Broke after 3 months. Been waiting for parts for over a month. After being on hold and bounced around on the phone for an hour I was told parts will be another month, replacement machine same, maybe... Currys offer no form of compensation. Avoid.”

Helpful Report

Posted 4 years ago

Currys is rated 2.0 based on 3,493 reviews