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Currys Reviews

2.0 Rating 3,481 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,481 reviews
Shipping & Delivery
Delivery Methods
Own Driver, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 40%
Accurate And Undamaged Orders
Greater than 62%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.5 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Currys Reviews

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Anonymous
Unverified Reviewer
“This review concerns not Curry's directly, but their delivery and repair service called "Team Knowhow". I have been badly let down by them twice now, once just before Christmas with a "next day" delivery of a dishwasher (which was not delivered on time as, apparently, the "van had broken down"). Currently, they let me down 3 times with the collection of an iPad with a broken screen, missed the first collection date because they "could not find the address", the re-arranged date because it turned out it had "not been booked" despite being told it had, and now, the third time because "the driver has phoned in sick". I am still waiting for my iPad to be collected...”
Helpful Report
Posted 7 years ago
Nadine
Unverified Reviewer
“Currys Nottingham is fantastic they have plenty off staff to meet your needs with a great knowlwdge of the vast amount of products they have which is far more than any other stores we have been in. They have great prices which they also price match and give a good guarantee! I was especially impressed with ahmed Chowdhury (samsung) he gave us all the information we needed to make a great decision to purchase a amazing TV his customer service was excellent which is what prompted me to send this feedback!”
Helpful Report
Posted 7 years ago
Lorena
Unverified Reviewer
“Bought a number of large appliances online. Paid extra for fridge door reversal service, this was not done on delivery. I called to re-book this and was given a 4-hour window slot. I took a day off work for this only to receive a call from driver towards the end of the slot that he had 'lost his tools' and could not come. He said he would call back to let me know what he had arranged - he never did. Next day, I called currys again to arrange, gave me a slot. Engineer came but because the brand was Bosch he did not want to get involved! He said he would arrange for a Bosch engineer to come in - 3 days later, still waiting for someone to phone me... Terrible service and lack of communication - I have spent at least 3 hs on hold/talking to customer services.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Ordered on line for next day delivery. They lost my order and are now refusing to return my payment until they have investigated. Not my fault they got things wrong and the have no right to hang on to my money until they see fit to teturn it. Last purchase from Currys ever, .”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“*DO NOT BUY FROM CURRYS* I wasted 4 days waiting for a cooker - it was first delivered smashed, then failed to appear on the second attempt, then arrived without an engineer on the third attempt (which I had paid for to instal it). The engineer then arrived on day 4 but wasn’t able to take the old one away, which I had also paid for. I then had to take the old cooker to the tip myself and pay a fee. Spent about 4 hours total on the phone to customer service on the premium rate phone line they have set up.”
Helpful Report
Posted 7 years ago
Sandra Storer
Unverified Reviewer
“Reserved a product online, was emailed reservation number but when I went to collect in store product was sold out”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“i bought a tv picture quality is vdry bad i ask for exchange manager said you have opened box ee can’t changes”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“terrible customer service ,still awaiting refund for faulty washing machine ,nobody will take ownership of dealing with your problem -do not buy from currys”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I brought two apple watches on next day delivery. Two days later, one watch arrived - still missing the other one. I called them, and they then said it was out of stock and would never return (It was released 1 month before I ordered it). I called again and they promised they would resend it next day - 3 weeks later it arrived. It was a birthday present and due to it arriving late, I went out and purchased one with the hope of returning the unopened one.. Even this was a huge hassle despite being advised to do this by the 'KnowHow' team. They also promised me some compensation to sweeten the bad feelings - this never happened of course.”
Helpful Report
Posted 7 years ago
Mrs J Devine
Unverified Reviewer
“We bought the Acer 10 inch tab for our daughter for Christmas and paid £139.99, I asked if it would possibly go down in price, they could not answer that question but told me, if the price goes down within 7 days we could get the difference back, we checked online 6 days later and discovered the price had gone down by £40, we went back to the shop, shown them our receipt and a refund was issued. I must add, the girl who served me didn't seem to happy when I explained why I was waiting at customber service (a smile would go a long way) I think all customers should be made aware of this when making a purchase especially at this time of year when the January sales begin.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Please can someone help bought tv out of currys 30 Oct for Christmas present it was delivered and sat until Christmas day it was to be put on wall but when taken out of box screen is broke currys newtownabbey said because it was Oct they won't replace even though I told sales person this was Xmas present and wouldn't be given until Dec 25 really unhelpful staff and more or less laughed at me what can i do”
Helpful Report
Posted 7 years ago
Katy
Unverified Reviewer
“The know how team that delivered my tumblr dryer where really nice and helpful Would recommend highly”
Helpful Report
Posted 7 years ago
Charlotte Lewis
Unverified Reviewer
“Reviews full and informative on website”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“We had ordered a new washing machine including collection of old machine and installation. The Know How team doing the delivery removed the old washing machine and in the process emptied residual water onto the carpet in the lounge. The Know How team were extremely belligerent and refused to pay any form of compensation saying it was our fault! Since having such a bad experience with Currys I have used AO and have been very happy with the service.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“I got a great laptop at a decent price (still expensive), however delivery to store despite the order saying next day took 4 days. I tried calling customer services as the online tracking number was never emailed to me. The person online realised this and gave me the number however could not resend the email which should have been sent and asked me to track the order myself. Anyways turns out the store delivery software was not working so I nearly got turned away on the day I went to pick it up having tracked the order. Thankfully the system came online whilst I was out and I was able to pick up my laptop.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Awful customer service. I did not receive my product on time, and was not told how long my product would take (even though I selected next day delivery). Despite the fact my product was going to a store for me to pick up, I was refused a refund until the product arrived at the store. Some staff on the phone and in store were very unhelpful, patronising and generally rude. It is not worth the headache for a slightly cheaper product! This is also not the first time I have had issues with Currys and I am certainly not going to use them again.”
Helpful Report
Posted 7 years ago
Martin
Unverified Reviewer
“Great prices and wide range of choice.”
Helpful Report
Posted 7 years ago
Anonymous
Unverified Reviewer
“Parcel was delivered on time to a shop of my choosing. Notified via email no problems with collection. Son very please with product.”
Helpful Report
Posted 7 years ago
Mostafa
Unverified Reviewer
“Their customer service is atrocious.”
Helpful Report
Posted 7 years ago
Nisar Mohammed
Unverified Reviewer
“Received my order promptly”
Helpful Report
Posted 7 years ago
Currys is rated 2.0 based on 3,481 reviews
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