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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Patricia
Unverified Reviewer
“I have discovered that trying to arrange installation through KnowHow is the most frustrating experience ever. After being put through to the wrong departments, only to eventually spend an hour holding on for and with the right department I had truly lost the will to live. Sitting listening to the awful music for over 20 minutes after the auto system told me a 6 minute wait was ridiculous. Holding on for 20 minutes for an assistant to 'speak to a manager' left me wanting to throw the phone across the room. Then holding on AGAIN for them to speak to a further department left me suicidal. Then to be told that the delivery would be put back by 2 days to arrange installation for a gas fitter to cap off the gas point left me tearing my hair out. The worst service I have ever experienced with any company and I would never go through KnowHow again. I would rather arrange someone privately. I am left absolutely drained!”
Helpful Report
Posted 8 years ago
Steven Reynolds
Unverified Reviewer
“I ordered a (£700) fridge/freezer and requested Friday delivery. I booked a day off work. Wednesday I get an email saying they are delivering Thursday. No one will be in. I tried to contact them... IT IS IMPOSSIBLE. Just get automatic telephone answering that tells me I can't get a delivery slot yet and to ring back after 10pm the night before, followed by a warning that if I change date I may have to wait 5 days for redelivery. I've spend ages trying to contact them and tell them they have made a mistake, but it doesn't seem it is possible to contact them in any way...”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“On arrival was greeted by two members of staff having a good chat. Did not knowledge that I in the shop. Then I spotted another two members of staff having a chat. I went to the cash desk to ask for the laptop I needed. She told me to ask one of the men. I said I didn't want to interrupt they chat. When I asked. The product was not in stock. I could order it in store or at home.”
Helpful Report
Posted 8 years ago
Gary
Unverified Reviewer
“Always helpful they care about customer service and the guys in the warehouse are good as gold”
Helpful Report
Posted 8 years ago
DAVID KNOWLES
Unverified Reviewer
“They are most helpful and if they have what i want i purchase items from them.”
Helpful Report
Posted 8 years ago
Mike
Unverified Reviewer
“Order never turned up on the day specified, no explanation or apology. I missed spending Christmas Eve with my family waiting for the phantom delivery. The second delivery attempt only had half my order on board. The driver rang head office to be told the fridge freezer had been damaged by a forklift driver (pull the other one!) and of course customer services hadn't bothered to inform me, the customer, of that. So I told the driver to put the chest freezer back on his lorry as I was cancelling the order due to rubbish delivery service and even worse customer service. I have spent tens of thousands of pounds with currys/pc world over the years but Don'tKnowHow is right up there with Yodel when it comes to sheer incompetence. The good news is I can order online through other companies for big ticket items, AO, John Lewis, even Euronics! I will NEVER buy big ticket items from currys again. Their loss as I've just moved house and looking for a new fridge/freezer, chest freezer, gas (or Induction) hob, oven, 65"/75" 4k tv and a dishwasher to replace my aging appliances”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Teamknowhow,nobody answers the phone,how do you continue in business?.”
Helpful Report
Posted 8 years ago
Mr David Thatcher
Unverified Reviewer
“Staff were very helpful and I got what I wanted only downside was they try to sell extended warranty when it is not needed”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“This review concerns not Curry's directly, but their delivery and repair service called "Team Knowhow". I have been badly let down by them twice now, once just before Christmas with a "next day" delivery of a dishwasher (which was not delivered on time as, apparently, the "van had broken down"). Currently, they let me down 3 times with the collection of an iPad with a broken screen, missed the first collection date because they "could not find the address", the re-arranged date because it turned out it had "not been booked" despite being told it had, and now, the third time because "the driver has phoned in sick". I am still waiting for my iPad to be collected...”
Helpful Report
Posted 8 years ago
Nadine
Unverified Reviewer
“Currys Nottingham is fantastic they have plenty off staff to meet your needs with a great knowlwdge of the vast amount of products they have which is far more than any other stores we have been in. They have great prices which they also price match and give a good guarantee! I was especially impressed with ahmed Chowdhury (samsung) he gave us all the information we needed to make a great decision to purchase a amazing TV his customer service was excellent which is what prompted me to send this feedback!”
Helpful Report
Posted 8 years ago
Lorena
Unverified Reviewer
“Bought a number of large appliances online. Paid extra for fridge door reversal service, this was not done on delivery. I called to re-book this and was given a 4-hour window slot. I took a day off work for this only to receive a call from driver towards the end of the slot that he had 'lost his tools' and could not come. He said he would call back to let me know what he had arranged - he never did. Next day, I called currys again to arrange, gave me a slot. Engineer came but because the brand was Bosch he did not want to get involved! He said he would arrange for a Bosch engineer to come in - 3 days later, still waiting for someone to phone me... Terrible service and lack of communication - I have spent at least 3 hs on hold/talking to customer services.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Ordered on line for next day delivery. They lost my order and are now refusing to return my payment until they have investigated. Not my fault they got things wrong and the have no right to hang on to my money until they see fit to teturn it. Last purchase from Currys ever, .”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“*DO NOT BUY FROM CURRYS* I wasted 4 days waiting for a cooker - it was first delivered smashed, then failed to appear on the second attempt, then arrived without an engineer on the third attempt (which I had paid for to instal it). The engineer then arrived on day 4 but wasn’t able to take the old one away, which I had also paid for. I then had to take the old cooker to the tip myself and pay a fee. Spent about 4 hours total on the phone to customer service on the premium rate phone line they have set up.”
Helpful Report
Posted 8 years ago
Sandra Storer
Unverified Reviewer
“Reserved a product online, was emailed reservation number but when I went to collect in store product was sold out”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“i bought a tv picture quality is vdry bad i ask for exchange manager said you have opened box ee can’t changes”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“terrible customer service ,still awaiting refund for faulty washing machine ,nobody will take ownership of dealing with your problem -do not buy from currys”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“I brought two apple watches on next day delivery. Two days later, one watch arrived - still missing the other one. I called them, and they then said it was out of stock and would never return (It was released 1 month before I ordered it). I called again and they promised they would resend it next day - 3 weeks later it arrived. It was a birthday present and due to it arriving late, I went out and purchased one with the hope of returning the unopened one.. Even this was a huge hassle despite being advised to do this by the 'KnowHow' team. They also promised me some compensation to sweeten the bad feelings - this never happened of course.”
Helpful Report
Posted 8 years ago
Mrs J Devine
Unverified Reviewer
“We bought the Acer 10 inch tab for our daughter for Christmas and paid £139.99, I asked if it would possibly go down in price, they could not answer that question but told me, if the price goes down within 7 days we could get the difference back, we checked online 6 days later and discovered the price had gone down by £40, we went back to the shop, shown them our receipt and a refund was issued. I must add, the girl who served me didn't seem to happy when I explained why I was waiting at customber service (a smile would go a long way) I think all customers should be made aware of this when making a purchase especially at this time of year when the January sales begin.”
Helpful Report
Posted 8 years ago
Anonymous
Unverified Reviewer
“Please can someone help bought tv out of currys 30 Oct for Christmas present it was delivered and sat until Christmas day it was to be put on wall but when taken out of box screen is broke currys newtownabbey said because it was Oct they won't replace even though I told sales person this was Xmas present and wouldn't be given until Dec 25 really unhelpful staff and more or less laughed at me what can i do”
Helpful Report
Posted 8 years ago
Katy
Unverified Reviewer
“The know how team that delivered my tumblr dryer where really nice and helpful Would recommend highly”
Helpful Report
Posted 8 years ago
Currys is rated 2.0 based on 3,509 reviews
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