Currys Reviews

Name: Currys
Address: Currys, PO Box 1684, Sheffield
Rating: 1.98

2.0 Rating 3,480 Reviews

24 %

of reviewers recommend Currys

2.0

Based on 3,480 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 40%
Accurate And Undamaged Orders	Greater than 62%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

Visit Website

Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Currys 1 star review on 18th August 2025

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Anonymous // 01/01/2019

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“Purchased a Printer and T.V both members of staff were extremely helpful and knowledgeable.”

Helpful Report

Posted 7 years ago

“Bought an item of display and was told there was no box but all was in box was the instructions which I could get from intranet. I bought the item but when I read the info on line realised a container was missing. I contacted currys 4 times by email and tried on many occasions to ring but never got through to speak to anyone. Eventually I received a reply and was told bought as seen, we will not help. I have now got a container from Phillips who did say it was up to currys to replace it great customer service Phillips worse customer service CURRYS”

Helpful Report

Posted 7 years ago

“Quick sale polite employees and good detailed description of asked items”

Helpful Report

Posted 7 years ago

“Should have checked the reviews first Should have checked the reviews first, said over 20 years ago that i would never use them again, purchased a tv on the 28th Dec 2017, same price as John Lewis, called to register for guarantee to find that currys give 1 year and John Lewis 5 years for same price, spoke to Currys not interested, claim this is not a price match, still sheisters then, nothings changed, will NEVER deal with them again. Think i will put this in the small claims court, and contact the ombudsman. Worst company on earth”

Helpful Report

Posted 7 years ago

“Broken dishwasher just after Christmas and by far, Currys was the best deal online. Delivery was at a cost but as it is over the holiday period I expected as much to pay a little extra.”

Helpful Report

Posted 7 years ago

“One month ago we ordered on line and paid for a washing machine with installation and removal of old machine. New machine arrived on arranged date, the outlet pipe had suffered damage and leaked on connection driver suggested a repair, we said we wanted a new undamaged machine, driver said we would hear from them, no contact was made. Managed to contact customer services after 50 mins wait on phone said we would hear from them. No contact was made. Sent an email reply said we would hear within 5 days no contact was made. Called into store spoke to a person not a machine reordered Washing Machine given a deliverey date. Deliverey date came and went no Washing Machine and yes no contact was made. After Christmas Holidays called into Curry's and asked for an explanation for what was going on. It seems that the deliverey driver was able to pick and choose his drops and chose to leave our machine undelivered.!!!! Curry's customer's services you need some people power to prevent customers like us asking for a refund and taking our custom to A O.Com”

Helpful Report

Posted 7 years ago

“Great cordless Hoover saves me time with no leads and brill power !”

Helpful Report

Posted 7 years ago

“They have a large range off electrical items,with a large amount of stores to visit with the goods all being price matched”

Helpful Report

Posted 7 years ago

“I’m a very disappointed currys customer. On 19th November Black Friday week my husband and I purchased a fridge freezer, washing machine and a dishwasher for our new house. Happy with the offers and deals we were excited for the delivery of these. On Friday 22nd December we received the three items. The fridge freezer was too big to come through the door so the delivery guys removed the box and brought it in the kitchen. After they left I noticed scratches on the front door ). I rang immediately to state the damage and that I was not happy with the product. At this point I also realised that I had not even been asked to sign anything to state the delivery of these items were made, they just left it in the kitchen and were gone. On the phone after 45min wait I was told nothing could be done now and that I should call tomorrow, I refused and asked to speak to the manager. They then arranged for an exchange which was meant to be today. We have not moved into the house yet so when I received the text to say delivery will be made 6.55am - 10.55am I made sure I was there by 6.30am , I was hoping to go to work in the afternoon. At noon, I rang as no delivery was made and I was told due to the bad weather it’s delayed but will still arrive today. I asked if they could call me before they arrive just in case I needed to go for lunch or whatever and they said that’s fine and that I’d get a call 30 mins prior to delivery. It was 3.30 pm and I rang again to find out an approximate time, only to get told that the driver had come but no one opened the door. I’ve been in the house since 6.30am, I have a door bell which wasn’t rung. My father in law was also in the house but we did not hear anything. Despite all of that, what happened to calling 30mins before anyway? There was a car in the drive way surely if you already had my number you should’ve called me to double check if I was in or not?! I was told nothing can be done now it’ll have to be tomorrow, at this point I’m obviously losing my patience because not only had I now taken a whole day off work, but I hadn’t even gone to eat because I didn’t want to miss the delivery. Another delivery date is arranged for tomorrow. That’ll be my 3rd holiday used up from work. Obviously I’m very disappointed and wanted to raise this with customer service so I called around 5pm and I am told that because I purchased the item in store I’d need to go to the store and they give me a goodwill gesture. I made my way to the store at 7.30pm spoke to Dominic store manager at Leicester Fosse Park branch. He was equally unhelpful as he said there was nothing he could do and that I should speak to customer service on the phone which by this point were closed. As you can see I’ve been very unlucky with the service provided and I’m just really disappointed that there’s no sympathy or care for the customer and the time I’ve had to waste for this. I asked for a refund because I’m just fed up now but unfortunately again for me, the old fridge still needs to be collected and apparently there are no weekend availability which I refuse to believe. So 3 days off work and all the pain and hassle later, I’m still without a fridge or any decent service or compensation. I will be calling the customer service first thing tomorrow morning to try for the final time. I sure won’t be using currys again if nothing comes out of this. I’ve lost too much of my valuable time and the stress to push me around from store to phones has been appalling.”

Helpful Report

Posted 7 years ago

“Appalling customer service. Paid to have washing machine fitted but turned up with no hose and did not level machine. Spent several hours ‘on hold’ trying to get somewhere with the hopeless organisation.”

Helpful Report

Posted 7 years ago

“Unbelievably bad service. Three failed deliveries. My wife spent a total of 2.5hours on the phone trying to sort it out. They failed to deliver but didn't even let us know. In spite of us telling them they needed to send a small truck twice, they always sent a 7.5 ton truck. Communications in this company must be poor. Don't use them if you live in the country.The third attempted delivery, just prior to xmas the driver of the truck asked me to meet him 3miles away and guide him to our house. 1/2 a mile from the house, he stopped, and I reversed to find out why. He refused to go any further, claiming the road was too narrow ( we had been following a bus-its a bus route so plenty of room). The options he gave me were for him to return our long awaited freezer (last freezer broke, xmas dinner and all our frozen food distributed around friends and family) or they would put it in the back of my Astra 1.4 estate. Well, I decided to go with the Astra. The two of them put it in the back, but wouldn't leave the van to help me unload. Not even one of them. This was a big 1.8m freezer. Took an hour , my son and wife to get it in house. Frustrating experience, mean hearted and very unprofessional. Curries and Team KnowHow your communications are hopeless.”

Helpful Report

Posted 7 years ago

“Went to their Stafford store to buy a washing machine and a fridge freezer yesterday. The lad on the shop floor, Steve, was really helpful but then had to refer me to someone in their ‘Know How’ section. The guy with the weird hair treats customers with contempt and does everything he can to get them out the door as quickly as possible. He is not interested providing a service or apparently achieving sales targets for his employers. Do Currys not realise there is still competition out there and customer service is important? I’ve now bought both items through Tesco Direct and service has been great. Currys, your loss!”

Helpful Report

Posted 7 years ago

“They had what I wanted and did not press me to buy extras.”

Helpful Report

Posted 7 years ago

“Order no : 21190901 I bought on 24/11/17 I waiting for 1 month I haven’t received my order Very bad customer services Order no: 21190901 Item : LG65SJ950V 65" Smart 4K Ultra HD HDR LED TV I paid in store On24-NOV-17 BLACK FRIDAY before at 9:00AM in Curry’s PC World Castle Meadow Retail Park, Nottingham NG7 1GX they told me you will get it by 5 working days but I haven’t received on time I went back to store I spoke to store manager on 3-dec-17 and he told me wait we don’t have it in store but you will get your order Now I waiting for 1 month still not arrive my order”

Helpful Report

Posted 7 years ago

“Good service and knowledge of product really good service”

Helpful Report

Posted 7 years ago

“good service quick delivery”

Helpful Report

Posted 7 years ago

“my tablet was broken, so I wanted to return it to the store in DURHAM where it was purchased. Unfortunately, the genius - CURRYS technician said that the tablet is damaged and will not accept it for repair, even though it was on the standard warranty. He said I can fix it at the third party repair shop. I sent the ACER tablet to THE ACER service, after a few days they sent me a repaired tablet with a new motherboard. Thanks to CURRYS idiots I know now that I will never buy there. They will end up like COMET. I recommend ACER - great service.”

Helpful Report

Posted 7 years ago

“Ordered a kettle 3 weeks before Christmas - waited a week past its expected delivery date to contact them & they informed me that the kettle was out of stock, had no e-mailed me to inform me of this and told me my refund would take 3-5 working days (past Christmas) to arrive in my bank. Not to mention I waited an hour on hold. Shocking service. WILL NEVER BUY FROM THERE AGAIN.”

Helpful Report

Posted 7 years ago

“Tall fridge and freezer both delivered damaged. Refused to accept them, delivery guy said he would reorder them to be delivered on the following Sunday. We hadn't heard anything by Thursday so I phoned, after holding for almost 30 mins I finally go through to be told the order was cancelled but a new one hadn't been raised. I asked for a refund and was put through to another dept. to be on hold for over 40 mins, I then had to hang up because I was expecting visitors. I then had to go to the store to get my refund. So after 2 weeks I was still without my appliances. On a positive note I did get my money back without any hassle at the store. Oh and the phone call for 70 mins cost me £8.”

Helpful Report

Posted 7 years ago

“ATROCIOUS LACK OF SERVICE FROM CURRIES PCWORLD £120 PAID FOR A PRINTER AND A BOX OF HINGES SUPPLIED ! On 1st December 2017 I ordered a Brother printer from Curries Pc World online as my local branch (Park Gate, Southampton) was out of stock. The next day I collected a box, only to discover on getting home that it contained steel hinges!! On my instant return to the store I found the staff were completely unhelpful. They had no hotline and when I eventually managed to track the manager, had a further 45min wait before their customer service team answered his telephone call! Apparently at the DPD office in Birmingham, two labels had been applied to the wrong box, while my printer had disappeared! I was told however that I could not have a refund despite returing the box I had been given, and I would have to wait for up to 14 days while they tried to trace the missing printer, so I had a £ 120 debit to my account for nothing apart from hassle, not any apology from anyone and a downright refusal to return my money. Over the next 2 weeks I sent several emails and spent an additional 2 hours waiting for anyone to answer my calls. I still have received no refund after 19 days. My £120 has effectively been stolen ! I will have to take legal action to try and recover it. In future, Amazon will be my first choice and I will never order from Curries PC World again!”

Helpful Report

Posted 7 years ago

Currys is rated 2.0 based on 3,480 reviews