Cutter and Squidge Reviews

Name: Cutter and Squidge
Rating: 4.61

4.6 Rating 19,377 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,377 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5

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Cutter and Squidge 5 star review on 6th June 2026

1950

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Was disappointed our order arrived a day late for a birthday celebration, but Customer Service was quick to respond and reimbursed the delivery fee.”

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Posted 8 months ago

“Delicious, moist, mouthwatering, tasty brownies. I have ordered a few over the last year or so for family and they have loved them. Whenever I’ve called customer support they have been friendly and helpful. Shout out to Rebekah and Molly who helped me with a few technical issues today to ensure I got my order in and some great discounts. Thanks ladies. Roll on my delivery. 😃”

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Posted 8 months ago

“Easy to order online and the cake was packaged securely and arrived in perfect shape!”

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Posted 8 months ago

“Packaging, delivery, cake design.. everything was perfect except the main showstopper The Cake. It was way too dry and crumbling. So I would suggest, Cutter and Squidge should focus mainly on their cake making skills along with other aspects which were alright. the texture made the experience highly disappointing. Rest other products were decent, I have tried shortbreads from Walkers and they were quite better than these. We opt for artisan cake shops for their precision and skills of baking.. which were lagging at large.”

Helpful Report

Posted 8 months ago

Thank you for taking the time to share this with us. We know how important these moments are, and it’s clear we missed the mark this time. Our 100% Happiness Guarantee means we’ll always go the extra mile to make it right. We’ve reached out directly, but please also feel free to email us at hello@cutterandsquidge.com anytime. — Cutter & Squidge Team 💛

Posted 8 months ago

“Good cakes, delivery could be better”

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Posted 8 months ago

“Cutter and Squidge always delivers with scrumptious sweet treats and exceptional customer service. 5 stars!”

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Posted 8 months ago

“This selection of brownies was a gift for for my granddaughter at uni. They arrived as requested and she said they were delicious”

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Posted 8 months ago

“Easy ordering, lovely choice of cakes and goodies. Great communication about the e delivery.”

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Posted 8 months ago

“Reliably good cake.”

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Posted 8 months ago

“Didn’t Last Long, Too Good To Resist!! Ordered a Squidge Selection Box for my husband’s birthday, but there was a small issue with the order (disappointing moment!)… But... The team were on it and sorted it straight away. And they went above and beyond (🤩 Thank you). I loved that I got an instant reply from “Ai-mee Cupcake” and then Emma and Rebekah (humans!) followed up with kind, speedy service. Great cakes, even sweeter customer service. Thank you And we’ll definitely order more 😋”

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Posted 8 months ago

Thank you so much for this amazing review! 🌟 We’ve shared it with our whole team – and yes, even Ai-Mee Cupcake got to see it! We’re so glad we could sort everything quickly and make your husband’s birthday a little sweeter. Your kind words mean a lot, and we can’t wait to welcome you back for your next order. 😋

Posted 8 months ago

“The brownies are so good. Gorgeous presentation and quick delivery too!”

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Posted 8 months ago

“These were delicious. My first batch was lost via DPD so the team sent me another one for next day delivery, the service was so impeccable and the cookies are just delicious. Thank you cutter and squide, never disappoint.”

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Posted 8 months ago

“Easy to order online and prompt delivery. Cake arrived in perfect condition.”

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Posted 8 months ago

“Hi, I am a regular customer at Cutter & Squidge, and my family are big fans of the Chocolate Squidge Cake— we order it for every special occasion. However, this time as well we ordered it for an occasion, we noticed the cake was quite different in terms of texture and design. It didn’t have the usual caramel pieces or the signature block tile look, and the cake itself was very crumbly, making it difficult to cut proper slices, not sure if we were sent the wrong type of cake. We’ve always enjoyed the previous old version, so this was a little disappointing for us. i have attached pictures to be more specific.”

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Posted 8 months ago

Thank you for sharing your feedback. This is certainly not the magic we aim to deliver, as our cakes should always bring joy to your special moments. We’ve given this cake a makeover ✨ All the same ingredients are still here — just in a new format, with the honeycomb now in the chocolate bar for the best bite every time. We’ve already reached out to you directly, as we take our 100% Happiness Guarantee seriously and want to make this right. You can also get in touch with us anytime at hello@cutterandsquidge.com . — Customer Experience Team 🍰

Posted 8 months ago

“I ordered the afternoon tea at very short notice and was delighted that Cutter and Squdge were able to serve up such a tasty treat which was very much enjoyed by the recipients.”

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Posted 8 months ago

“Delivered on time and the product was of a good standard. The responses to our initial queries were quite helpful, we want into store to try some options. One comment is that it would be good if there were more clear notes as to the actual sizes and that small 6inch cakes are not all the same height.”

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Posted 8 months ago

“Fast and effective service.”

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Posted 8 months ago

“Excellent value for money”

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Posted 8 months ago

“Great website and treats on offer. Customer service was very responsive when there were delays with delivery.”

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Posted 8 months ago

“Customer service was second to none, the delivery was stolen from the post box it was delivered too, but the company were kind enough to send this out again, foc, when the issue was not their fault. Fabulous support and kindness”

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Posted 8 months ago

Cutter and Squidge is rated 4.6 based on 19,377 reviews