Cutter and Squidge Reviews

Name: Cutter and Squidge
Address: 2 amalgamated Drive, London, London
Rating: 4.61

4.6 Rating 19,550 Reviews

89 %

of reviewers recommend Cutter and Squidge

4.6

Based on 19,550 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5

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Cutter and Squidge 5 star review on 2nd August 2026

1955

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great delivery and the recipient loved them”

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Posted 1 year ago

“Great savory and sweet afternoon tea for my Dad for Fathers Day, he loved it!”

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Posted 1 year ago

“Always love shopping with Cutter and Squidge. Items arrive when expected and are always delicious and fresh. There's great choice and I love that there are so many vegetarian options to make ordering very easy and satisfying.”

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Posted 1 year ago

“Great company with great free postage days which helps with the pennies. Lovely cakes.”

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Posted 1 year ago

“Great choices and good price, well presented, but I would order a different cake next time. The quality was disappointing for the price”

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Posted 1 year ago

“Message piped well”

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Posted 1 year ago

“Scam. Take your money and don’t deliver anything.”

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Posted 1 year ago

Hi there, We’re sorry this was your experience. After looking into your order, we can confirm the postcode entered at checkout was incorrect. As our courier relies on postcode data to complete deliveries, this unfortunately led to the parcel not arriving as expected. Our team did their best to assist at the time and followed up multiple times to help resolve the issue. While we understand how disappointing delivery issues can be, we also want to be transparent about what happened. — Customer Experience Team 🍰

Posted 1 year ago

“Cake due for delivery between 1.30-2.30 pm on 12th June. Finally arrived after 8pm the same day. Long after birthday party guests had gone home. Reported this on line to Cutter and Squidge on 13th by email. No response so far. Think twice, no three times if you order a cake as a birthday surprise. Perhaps use another company.”

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Posted 1 year ago

Hi Lynda, Thank you so much for sharing your experience — we’re really sorry to hear your cake arrived later than hoped on your special day. We know how much timing matters for celebrations! Looking into your order, it appears the delivery option selected was the 8 a.m. to 8 p.m. window with DPD. We can see the cake was delivered at 8:18 p.m., just shortly after that timeframe, due to some slight delays on the courier’s part. We’ve checked our system but haven’t received any direct messages from you about this — if you did reach out via a different channel or email, please do let us know so we can assist you properly. We truly appreciate your feedback and hope to help make your next experience with us seamless and joyful. Warmest wishes, The Cutter & Squidge Team

Posted 1 year ago

“The services were excellent with no hassle in the whole process of placing the order, the payment going through, and the delivery, which was very much on time.”

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Posted 1 year ago

“Delicious little cakes, we all loved them. They were gone in seconds, so I should have bought a bigger box!”

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Posted 1 year ago

“The deliveries have been great previously and I'm really hoping this is a one off.”

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Posted 1 year ago

“My daughter sent her dad an afternoon tea for father's day the scones were as hard as rock cakes ,two tiny jars of cream that was enough for 1 scone ,the cakes were squashed and were heavy and doughy , very disappointing.”

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Posted 1 year ago

“Very good,efficient service,would recommend.”

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Posted 1 year ago

“Amazing customer service”

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Posted 1 year ago

Hi there, Thank you so much! We’re really glad to hear our customer service hit the mark 🙌 – Customer Experience Team 🍰

Posted 1 year ago

“Miche was excellent following an unfortunate hiccup with delivery set back.Their service went above and beyond to rectify the problem.Cutter and Squidge exemplary service was matched by their excellent products.Thank You very much”

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Posted 1 year ago

Hi there, Thank you so much for your kind words! We’re so sorry again for the hiccup with delivery, but we’re delighted we could turn things around for you. We really do care about making things right, so it means a lot to hear this. Thank you for recognising the team and for your lovely feedback about our products too 💛 – Customer Experience Team 🍰

Posted 1 year ago

“Appalling experience”

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Posted 1 year ago

“Absolute delight! and timely”

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Posted 1 year ago

“The cake was overly dry, with a texture of and old cake. Would not recommend it”

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Posted 1 year ago

“For their reliability and quality I can’t fault them despite this one experience with my partners birthday cake.”

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Posted 1 year ago

“Service was fab”

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Posted 1 year ago

Cutter and Squidge is rated 4.6 based on 19,550 reviews