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Cycology Clothing Reviews

3.1 Rating 123 Reviews
50 %
of reviewers recommend Cycology Clothing
3.1
Based on 123 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 55%
Accurate And Undamaged Orders
Greater than 93%
Customer Service
Communication Channels
Email, Live Chat
Queries Resolved In
2 - 3 Hours
Returns & Refunds
Returns Process
Could Be Better
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Cycology Clothing 1 star review on 14th November 2024
JM
Cycology Clothing 1 star review on 21st June 2024
Roland
Cycology Clothing 5 star review on 10th April 2024
Fiona Grayson
Cycology Clothing 1 star review on 23rd February 2024
Anonymous
Cycology Clothing 5 star review on 13th February 2024
Diana
Cycology Clothing 5 star review on 16th August 2023
Jeff
Cycology Clothing 5 star review on 27th April 2023
Jessica
13
Anonymous
Anonymous  // 01/01/2019
Ordered a biking shirt and never received a response/confirmation of the order. I assumed my order wasn't received so I re-input the order 4 to 5 days later. Contacted cycology immediately after the second order input and they confirmed the original order had been received but they hadn't sent confirmation as my e-mail address was wrong; they said yahoo had two a's in the e-mail line (yaahoo). You think they could have corrected this or called me on the phone # or had a 2 step e-mail input on the order form, etc. They also confirmed the 1st order hadn't shipped yet. Requested cancellation of the 2nd order, input an hour before contacting them, they said there was no way to cancel it, wouldn't pay for return shipping and were over-all rude and unprofessional after sending several e-mails in an attempt to reason with them. Note: almost immediately after the phone contact, I received a flood of e-mails from the company confirming the 1st and 2nd order. Once the first package was received I tried it on, while the jersey appeared to be well made, it wasn't remotely close to the size advertised rather it was hugely undersized. Both biking jerseys have been returned and I'm awaiting a refund. Literally one of the worst customer service experiences I've ever had with a company.
Helpful Report
Posted 6 years ago
I purchased one of their tops for my husband. After just one careful wash it had completely lost its shape and was unwearable. I contacted Cycology and they were so rude and arrogant and completely dismissed my complaint . Do not waste money on a brand that couldn’t care less about their customers or the quality of their merchandise.
Helpful Report
Posted 6 years ago
Bought a really nice hoody for my husbands Christmas. True to size, scoops down at the back for added warmth when on the bike. Very pleased with purchase - it's always a bit of a risk buying something without seeing it first, but this turned out to be a good decision! Also came with a free beanie - a nice extra under the tree!
Helpful Report
Posted 7 years ago
Cycology Clothing is rated 3.1 based on 123 reviews