“Awful. Absolutely awful. I have now endured 38 emails over what should have been a simple return, which has dragged out for over six weeks and taken hours of time. Having now reached the stage of receiving 'a refund' they have not transferred the money, meaning they have told me on email I have been refunded, but my account says otherwise. Totally frustrating and a complete waste of time. As for the product, it was awful.”
“Ordered a chair next day delivery 4 days ago and still not arrived. Paid £9.99 for next day delivery too. No updates via customer services and DPD. No sign of item. On to customer services everyday and clearly they are put on a tight script with getting robotic responses back and zero help. Was told to wait on Friday, Saturday I was told to come back on Monday as they could not talk to DPD over the weekend and Monday I contact again and they say they have no idea where the chair is and say they have the same DPD tracking as I do. They refuse to give you a refund despite the inconvenience and stress and time you waste chasing these incompetent fools. I’ve never experienced a company quite like it that seem to hate the customer. They still have no idea where my chair is and won’t refund me incase it leads to complications for them.
‘If we refunded you without knowing where it is and DPD delivered it that would complicate matters even more, which is why the processes we have are in place. This process will not be changed I'm afraid’ - this response is not acceptable!!! That the customer is to blame and be without money because they don’t know where the item is that was meant to be delivered to me??!!
Which is crazy when it is their fault and error. No refunds, no compensation, no compassion for customers. I never normally write reviews but this company have vexed me. I’m now £125 short with no item that was urgently needed and no resolution or response as to where it is. So upset and angry. If I were you do not use this company. Order somewhere else that can actually deliver an item and save your stress. I have since reported this company on all platforms as it’s concerning. I don’t want anyone to go through this upset. I dare to think how they must mistreat vulnerable people. Don’t make the same mistake I did taking a chance on Daals they are awful people. SAVE YOURSELFS!!”
“Was looking online at sofas with Daals, placed one in my trolley and was deciding wether to buy or not. Then a few moments later Daals started ringing me, this is very intrusive, I did not ask for a call and did not expect to be cold called. Disgraceful behavior and definitely won't be ordering from them now”
“Awful service. Awful product.
I ordered a desk for my son and it arrived late, it also arrive damaged. No offer of a refund only a replacement plinth. That arrived damaged so that goes to show the awful quality (and not cheap to buy!).
I finally got a response from customer service who still didn't offer a refund until I complained. Over a week later from saying they would collect it, I still don't have a date for collection and I am housing a huge box of a naff desk and down almost £100.
Avoid.”
“This company doesn't even deserve a star. Extremely poor customer service. Damaged goods wont exchange the item but expects us to pay for the return... this has been going on for months. If I could up load emails back and fourth I would. I would NEVER recommend using this company ever......”
“TOTAL SCAM, BAD QUALITY, MISSING PARTS!!!
Bought a gazebo at the end of summer, when putting together found most parts missing. Asked for the parts and they sent one part. Asked again for the parts and again sent 2. It’s now Jan 31st and I am still missing 2 parts. Have asked for a refund and return of goods but was refused. I advise everyone to STEER CLEAR of this unacceptable business you will lose money, time and the will to live anymore.”
“Brought a gazebo from here which came with faulty parts/no paperwork or instructions. Replacement parts that were sent had rust all over them. The whole thing fell apart and customer service took no responsibility. They said it was a complex issue because of the price (I.e. too expensive to take responsibility for).
They blamed me as apparently I was told to not leave it out in the wind (was that written on the paperwork you didn't send me?).
Worst service I've ever received from any company and £300+ wasted. Would never recommend even to my worst enemy. Offered a pathetic 20% refund despite all the rusty faulty parts.”
“I bought a dining room table and chairs and the chairs would not assemble properly as holes not in correct position. I have sent photos and they have agreed to uplift and full refund. It's been 4 weeks and I still do not have an uplift date despite chasing them 2 or 3 times weekly. Don't use this company their product and customer service is awful/disgusting/terrible.”
“They were terrible to deal with, need chasing every step of the way. Got delivered shoddy furniture and took months of phonecalls to get a return sorted. They even forgot about my return at one point..
Use this company at your own risk.”
“Daals have to be the most monumental waste of time I have ever experienced. They show zero respect, regard and care for customers. I ordered an item and was told it would arrive in 5-7 days. Over 6 weeks later it still hadn't arrived. In fact, twice they tried to deliver it but the items was not on the van. I was then told it was out of stock and instead they wished to give me another product instead - why would I want that?
They tried to arrange a delivery with me twice, but called with less than 24 hours notice before the delivery, which is not enough time to rearrange work shifts to be at home. Apparently there is no options to book more than 24 hours in advance. To this information I provided several days and times of when I was available yet they once again arranged a delivery for when I was not at home.
Requesting a refund and cancelling my order also was not an easy process. I had to call up and speak to 3 different people. I requested to speak to a manager twice and they never called me.
I would NEVER recommend this incompetent company. Order from places like Made or Wayfair. They delivered earlier than the days they estimated, gave more than 24 hours in advance to arrange a delivery, and gave options for days and times.
Daals are truly abysmal and are not worth dealing with. They caused so much more unnecessary stress and have been so appalling with their lack of care. Avoid them like the plague!!!!!!”
“Ordered a table 1st Oct which was delivered on 6th. Table was defective as base did not fit top, I was sent two different table parts. After numerous phone calls as well as emails, it took 16 days for DAals to decide they didn’t have the correct table part to send me so offered a partial discount for a table I couldn’t use! It then took a further 2 weeks for them to arrange collection. This was collected on 2nd Nov and I FINALLY got my refund on 5th December. Worst company I have ever dealt with!! Avoid at all costs!!”
“Bought chairs which were damaged then they offered a refund of 15% which i refused. They asked me to put WD40 on brand new chairs! Bad customer service and even worse products. Managers don't even respond to complaints. Now refusing to deal as been over 30 days. Avoid at all costs.”
“So disappointed by this company. Ordered a sofa, they sent me the wrong one. From that point onwards it's been an absolute nightmare trying to resolve the issue. No response to emails. The phone operators are not helpful in moving things forward. Have been left stuck, storing a sofa with no guarantee on time frame for when an exchange can happen. No accountability for the fact that it was their error, no motivation to rectify things quickly. After waiting for ages, requested a refund instead of an exchange as had lost faith in the company and product - apparently the process needs to start over to secure a refund! Please don't think of using this company if you value your sanity :)”
“Would give 0 stars if I could . Worst company I have dealt with and appalling lack of customer service . Placed order after confirming first item was in stock and delivery would be with 7 days . After 3 no show/cancelled delivery dates, one of which I spent all day waiting in for the others I had rearranged my day to be home , I cancelled my order . This was a week ago and despite emailing them every day regarding my refund they have completely ignored me and continue to try and deliver my cancelled item . I have now contacted my credit card company to issue a chargeback . I would never order from this company again . Please read the reviews before placing an order , I only wish I had !”
“Purchased a office chair from and after putting it together I noticed the threading or sewing was already lose or coming apart. Since this is my work chair I needed to make sure it would be the best.
So I asked for a return, I was adviced to take pictures and sent a email to them. I sent the email and they first offered me 10% if I kept the chair.
I declined and requested a refund. The next hoop they wanted me to jump in was to take pictures of the item repackaged.
Which I did and sent across, I called them and they agreed the return. They said I would get a email with collection details. 3 days pass and no email, I chase over the telephone, the person then tells me they have no records of me calling or a return and then offered 10% off if I keep the item(again!). I declined and said I would like a return. She spoke to her manager and said this wasn't a defect and I can't return it. Eventually after further discussion she agreed to return but essentially threatened me with a inspection and charges if no fault are found, even though they are clearly pictured. I am still waiting for a collection date.
In short don't buy from theses cowboys and I will take this all the way to bank if I need to get refund.”
“Worst experience EVER. Sent me a chair without a single part to put it together and no manual. They THREE weeks later sent me the wrong parts. THREE weeks later they say they don't have the parts and I need to RETURN the item to them. I'm disabled so I can't and have had to put in a chargeback request after many months of PAIN I soon hope to get my money back for the broken, awful monstrosity that is in my garden taking up space. DO NOT BUY FROM THEM!! Scam artists through and through.”
“Sent faulty goods and refused to replace. Promised (lied) more than once that customer service were investigating and replacement goods were on their way. Still waiting”
“I have never received such bad customer service before. Our garden set arrived on 3 June. One chair had incorrect holes fitted, which meant the chair couldn't be put together. It's now 21 July, and we still do not have a chair we can out together, yet we paid the prize of a full garden set. In between 3 June and 21 July we must have sent 20 emails and made numerous calls. Both are hardly answered, which is nothing short of plainly rude. Apparently three replacement chairs were sent to us, but DHL lost all of them (why Daals would use them if they lose so many items is beyond me). Then finally last week we received a replacement chair and swapped it for the faulty one, including the cushions (as I was told to include the cushions). Upon opening the box, there were no bolts to put the chair together and nu cushions. This is now a week ago and again we have received NO responses to our many emails, even those with the subject line of 'please respond to our email' Outrageous customer service. Steer away from this company.”
