“I ordered this for a Christmas present, there was no note to say this was out of stock when I ordered however when it closer to Christmas I did ring your customer service to say that it was not coming back into stock until the start of January.
I only received it on Monday two months after I ordered it. Not good”
Hello Pauline,
Thank you for taking the time to provide your feedback.
We are truly sorry to hear about the delay in receiving your order, especially given that it was intended as a Christmas gift. We understand how frustrating it can be to experience such delays and lack of communication regarding stock availability. This is certainly not the level of service we aim to provide.
We appreciate your patience throughout this process, and your comments will help us improve our stock communication going forward. If there's anything else we can assist you with or discuss further, please don’t hesitate to reach out.
Thank you again for your understanding, and we hope to improve your experience with us in the future.
Best wishes,
Dancewear Central
“Orded so danca ballet shoes and had to pay postage to return due to size chart being wrong. I even measured the children's feet before ordering and they are far too small. Hopefully I get the new pairs in time as the website states no oney refunds”
Hi there! Thanks for your feedback regarding your recent order. We’re sorry to hear that the size chart didn’t match your expectations and that you had to deal with returning the shoes. It can definitely be frustrating when things don’t go as planned, especially after taking the time to measure.
We appreciate your understanding about our return policy, and we’re here to assist you if you need help with your replacement pairs. We hope they arrive in time and fit perfectly! Please feel free to reach out if you have any questions or need further assistance. We value your support! 😊
“Delivery and products were good but wrong size was sent due to bizarre US to UK conversion that bore bo correlation to standard practice. I was also poorly advised on the phone about returns policy, have no confidence my postage either way will be returned and didn't feel I coudl re-order the correct size due to unfathomable explanation of how Dancewear Central interpret sizes.”
Hello Kathryn,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that you received the wrong size and that the US to UK conversion caused confusion. We understand how frustrating it can be when sizing does not align with expectations, and it’s disappointing to know that our guidance on the returns policy did not meet your needs.
Your experience is important to us, and we appreciate your comments, which will help us improve our processes and customer communications. If there's anything further we can do to assist you or clarify our sizing system, please don’t hesitate to reach out.
Thank you again for your patience, and we hope to better serve you in the future.
Best wishes,
Dancewear Central
“Lovely black chiffon skirt. L/xl
I do ballet as a silver swan and most of us would need an even larger skirt - it coukd do with another 6 inches for me .
I know everyone is struggling to find a size to fit so are sure tgere would’ve done demand”
“Quality of items are good, customer service poor! Paid for next working day delivery ( which is expensive ) didn’t receive next day!… should have changed me 48hrs delivery”
Hello Kimberley,
Thank you for sharing your experience with us.
We sincerely apologize for the inconvenience caused by the delivery issues you've encountered. We understand how frustrating it can be when expectations are not met, especially with next day delivery. Your feedback is important, and we are actively working to improve our service.
If you could provide us with your order details, we would be happy to investigate this matter further and assist you in any way possible. We appreciate your understanding and hope to resolve this for you.
Best wishes,
Dancewear Central
“Had to return shoes a couple of times , the shoes just too small. At last a pair that fits . No problem what so ever getting replacement shoes . Thanks so much”
Hi there! Thank you for sharing your feedback with us. We're sorry to hear that the size was a bit larger than you expected—it can be tricky to find the perfect fit sometimes! We appreciate your honest review, as it helps us improve our offerings.
At Dancewear Central, we pride ourselves on providing quality products and exceptional customer service, and we'd love the opportunity to help you find something that fits just right. If you need assistance with sizing or exchanging your item, please don’t hesitate to reach out to us. We're here to help! We hope to see you back soon for a better experience. 😊
“Excellent help when phoned and enquired about product.
Quick delivery ..but be aware post office left parcel on floor outside our front door and we were inside.”
“Really pleased with my shoes. Excellent delivery time. Just waiting for refund on the original pair I sent back. Sizing very confusing as my normal UK size is 5.5 and I ended up needing a size 7!!”
