Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have now had 2 purchases from Daniel Footwear. Speedy delivery , excellent communication and great products. will use again.”

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Posted 8 years ago

“Fantastic customer service. Helped me to correct the sizing and reorder. Shipping and delivery was fast. I will be back for more. Thank you!”

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Posted 8 years ago

“Really happy. I ordered uggs in size 4 fit really well.”

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Posted 8 years ago

“Where do I start, poor customer service, parcels going missing.. requested a full refund as my time was wasted more than I appreciated!! Won’t be buying for this company again!”

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Posted 8 years ago

Dear Tammy, I am sorry you faced issues with your recent order with us. I can see from your order that unfortunately our courier lost your parcel and we were in contact with you via email and over the phone trying to resolve this. There are channels we need to go through with our courier company before we can refund the customer or get another pair sent out. As it is a busy time of year the couriers do take longer than usual to get back to us with the answers we need and this contributed to the delay in resolving your issue. You have been fully refunded for your order with us. I have also emailed you a discount code to use against your next online order for us. Kind Regards, Emma Customer Services

Posted 8 years ago

“UGG Boots were beautiful so comfy. Great choice of footwear and Quick delivery”

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Posted 8 years ago

“Excellent : ordre, payement, packageand délivré.”

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Posted 8 years ago

“Quality footwear at reasonable prices and quick delivery, fantastic.”

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Posted 8 years ago

“Quality footwear at reasonable prices and quick delivery, fantastic.”

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Posted 8 years ago

“Great designs, good prices and great service. Ordered on line for the first time, packaged very well and arrived promptly as promised. Very happy customer”

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Posted 8 years ago

“Easy ordering, speedy delivery, gorgeously packed.”

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Posted 8 years ago

“These boots were probably the best boots I've ever bought. They are very comfortable and look so stylish. I've had so many compliments about them.”

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Posted 8 years ago

“Lovely fly boots bought in the sale.....Great service as usual 😁”

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Posted 8 years ago

“Great service! However expensive deliery to EU.”

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Posted 8 years ago

“Lovely handbag at a very good price and Delivered in good time.”

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Posted 8 years ago

“Quick delivery, nicely packed. Very comfortable shoes (hogl) and reduced too. What more can you need”

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Posted 8 years ago

“purchased my boots on a half price offer”

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Posted 8 years ago

“Excellent service and fast delivery, will definitely be shopping with yous again. ⭐️⭐️⭐️⭐️⭐️”

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Posted 8 years ago

“Lost order and was not given any compensation in any way terrible service x”

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Posted 8 years ago

Dear Lisa, I have checked your order with us and I can see that we were in constant contact with you while UK Mail carried out searches to find the missing shoes. I can also see that we refunded you for the lost ones and my manager took your new order over the phone for a smaller sized shoe. I am sorry you feel you were not compensated for this issue. I have now emailed you a discount code to use against your next online order with us. Kind Regards, Emma Customer Services

Posted 8 years ago

“I think Daniel Footwear is a good shop, the only issue I have is delivery company that use. I choose speedy delivery, and I received parcel nearly two weeks after purchase day. UK mail each day sent me a delivery slot when the parcel will be delivered, they didn't show up, they didn't leave a card. Contacting them didn't help. I received 9 or ten text messages from them one each that that today parcel is coming. It is a joke. Parcel finally came, but I payed for quick delivery, which I didn't get. I didn't get money back. I feel disappointed and frustrated.”

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Posted 8 years ago

“two items ordered one delivered correctly the other the wrong colour, mistake was dealt with quickly with a returns label as sale goods do not qualify for free returns,as i write this i am still waiting for refund eight days on”

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Posted 8 years ago

Dear Alexander, I am sorry we sent you the wrong colour I can see you have been in contact with our customer service team regarding this. Looking at your account we have processed a refund on 5th December. I have spoken with the sales director who is going to speak with the store that sent the shoes out to make sure they are double checking all items they send out. I have emailed you a discount code to use against your next online purchase with us. I am very sorry for any inconvenience caused. Kind Regards, Emma Customer Services

Posted 8 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews