Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

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Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent communication/customer service. Love the product! Fits great and great quality. Sizing is on point!”

Helpful Report

Posted 7 years ago

“The wrong size shoes were in the box a size 40 was ordered and a 39 were in the box. They had to be returned I have asked for my postage to be returned as well as this was your error and not mine”

Helpful Report

Posted 7 years ago

Hi Christine, I cannot see that you have contacted us about this issue however I am sorry to hear you received the wrong item. I have spoken to the warehouse manager who will ensure his team are double checking what they are sending out. I have tried to call you this morning and I have also emailed you about this. Please can you let me know if you are wanting a full refund on this or if you would still like these shoes. If you still want these shoes I will check them myself before we dispatch another pair to you. Once again I am sorry for the inconvenience caused and I hope to get this resolved as soon as possible. Kind Regards, Emma Customer Services

Posted 7 years ago

“Very efficient service”

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Posted 7 years ago

“Loved the sandals. Delivered promptly. Really happy with them.”

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Posted 7 years ago

“Excellent delivery service. Very quick! Boots were well packed and arrived in perfect condition. The boots are comfy, seem well made and fit nicely.”

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Posted 7 years ago

“Love my boots - bought them at the sale price so very pleased with value but also quality could not be faulted! Easy website and prompt delivery. Thanks”

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Posted 7 years ago

“A fast and painless transaction. My Sandals arrived in super quick time with no hassles. I would absolutely recommend Daniel Footwear!!”

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Posted 7 years ago

“I ordered a Vivienne Westwood bag when it came the bag looked scuffed faded and used the dust bag was also marked with pen and what looked like lipstick and for £370 it was very poor”

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Posted 7 years ago

Good Afternoon, I am sorry to hear that you are unhappy with your purchase. I have had a look into this and the bag is meant to have a shabby chic look about it. However in regards to the dust bag, I really do apologise this failed our quality control check and was not changed prior to sending to you. I can see your order has been refunded in full last week. Once again I do apologise. Kind regards Rachael Customer Services

Posted 7 years ago

“Great service.”

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Posted 7 years ago

“Hello. I recently bought a bag and matching purse. I was very happy with my foods received including the fast service. I have been satisfied so far with the service I have received also previously.”

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Posted 7 years ago

“easy to use site and fast delivery”

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Posted 7 years ago

“Amazing service online and in store, fab selection. Keep a watch out for their flash sales.”

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Posted 7 years ago

“love the sandals I ordered”

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Posted 7 years ago

“Order arrived very quickly and shoes are exactly as promised”

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Posted 7 years ago

“Good value, great response to a query regarding a return. Lovely product.”

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Posted 7 years ago

“Arrived on time, well packaged, loving my new shoes!”

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Posted 7 years ago

“Didn’t get delivered - courier apparently tried twice and sent back to Daniel! I think another carrier should be used for future as they let you down”

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Posted 7 years ago

Good Afternoon, I am sorry you were unable to get your parcel. I have looked into this and can see that our courier attempted twice and they also tried your neighbours. This has since been returned to us and we have issued a full refund on 29th May. Kind Regards, Emma Customer Services

Posted 7 years ago

“Daniel Footwear alerted me when my request was available. They then delivered my shoes promptly. I will use them again.”

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Posted 7 years ago

“I love the shoes I bought. They came very quickly and were a great price. I’ve had lots of compliments and people admiring them. I tried to order another pair in a different colour,but they didn’t have my size 😫”

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Posted 7 years ago

“exceptional service - everything on time, well packaged and my wife loves the handbag. Thank you”

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Posted 7 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews