Daniel Footwear Reviews

Name: Daniel Footwear
Address: Daniel Footwear 91, Roseville Road, Leeds
Rating: 4.53

4.5 Rating 5,838 Reviews

88 %

of reviewers recommend Daniel Footwear

4.5

Based on 5,838 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 94%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Daniel Footwear:

Established in 1993, Daniel Footwear houses an extensive collection of designer shoes and accessories alongside our own Daniel brand. Daniel Footwear’s head offices are situated in Leeds where the first shop was opened. Now opened in 17 different cities across the country Daniel Footwear continues to flourish.

Visit Website

Phone:

0113 3899899

Location:

Daniel Footwear 91, Roseville Road
Leeds
LS8 5DT

Write Your review

Tell us how Daniel Footwear made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Daniel Footwear 5 star review on 19th April 2020

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered some shoes and was then told they couldn’t be located??? Not acceptable when spending Vivienne Westwood prices!!”

Helpful Report

Posted 7 years ago

Dear Lindsay, I am very sorry we could not fulfill your order, I have looked into this and can see we emailed you to say the item was out of stock due to high demand and that we had tried to locate another pair for you but couldn't do so. We have processed a full refund for you on May 12th and emailed across a discount code for the inconvenience caused. Once again I am sorry we could not fulfill your order and hope to see you shopping with us again in the near future. Kind Regards, Emma Customer Services

Posted 7 years ago

“Fast shipping nice product”

Helpful Report

Posted 7 years ago

“Shipped to the wrong address and took 2 weeks to get to me. Shoes are too big, and not sure how to return....”

Helpful Report

Posted 7 years ago

Dear Jennifer, I am sorry your item took longer than expected to arrive overseas. I cannot see that you contacted us about the wrong address. Had we known there was an issue with the parcel we could have contacted FedEx ourselves to get this rectified and potentially stop a delay. However this shouldn't have happened in the first place and we will speak to the store that sent this order out to make sure they are double checking what information they are entering. Once again I am sorry for the inconvenience caused and I have emailed you on what steps to take to return these shoes. Kind Regards, Emma Customer Services

Posted 7 years ago

“I love, love, love both of the Michael Kors totes that I purchased. I needed a new all-around black handbag and this one is perfect! It's just the right size. Order time to delivery time was prompt. I would purchase from Daniel's Footwear again.”

Helpful Report

Posted 7 years ago

“Bought Michael kors sliders and handbag got a fabulous price on both and super fast delivery...will definitely buy from again!”

Helpful Report

Posted 7 years ago

“i had a small issue regarding the roberto cavalli class handbag i purchased and when calling the customer service line i spoke to a lady named becky who was extremely helpful and went out her way to resolve the problem. partially herself and partially forewding details to manager as it was a weekend and manager wasnt in till monday. monday i recieved the call as promised and the whole issue was resolved within promised timescales and with a suitable resolution. would def recommend daniel footwear.”

Helpful Report

Posted 7 years ago

“Perfect product ,beautifully packet and arrived at stated time .”

Helpful Report

Posted 7 years ago

“Product as per description. Soft leather and comfortable shoes.”

Helpful Report

Posted 7 years ago

“Great service and very efficient in refunding when I returned one of the pairs of shoes I bought.”

Helpful Report

Posted 7 years ago

“Loved my she's and the service. Tbanks”

Helpful Report

Posted 7 years ago

“The grey block heeled sandals feel comfortable and look great with my outfit for a wedding.”

Helpful Report

Posted 7 years ago

“I’ve sent the item back - you’ve had it since the 4th May and I haven’t had a refund yet. Appalling. The bag you sent me which I returned looked uncared for - crumpled - just shoved in a plastic posting back with no box around it - really awful. I won’t be shopping with you again.”

Helpful Report

Posted 7 years ago

Dear Kirsty, I really do apologise for the delay, I can now see that you have been fully refunded. The delay was due to a staffing issue, however a system has now been put in place to ensure that this never happens again. I have also sent you an email to your personal inbox explaining this and also a credit to apologise. If you would like to discuss this with us further, please do not hesitate to contact us. Kind Regards Rachael Customer Service Manager

Posted 7 years ago

“Really happy with the shoes I ordered. When choosing shoes online you almost always order two sizes in case one doesn’t fit. I have no issues with paying for delivery but when I have to pay almost £9 to return a pair of shoes tracked, that is just too much. Whether the shoes you purchase are full price or not I feel returns should be free. I’m not sure whether I will use your website again.”

Helpful Report

Posted 7 years ago

“Delighted with price. Loved my choice of fltflop”

Helpful Report

Posted 7 years ago

“Excellent product, delivered on time in great packaging.”

Helpful Report

Posted 7 years ago

“There was a very obvious stitching problem, it was kindly ignored and was told it was normal. Comparing the left and the right pair makes it so obvious.. I sent them back, paying a hefty shipping fee. It is very unlikely that I’ll order anything from this store..”

Helpful Report

Posted 7 years ago

“Quick and efficient delivery. My sandals were a good price, and are very comfortable.”

Helpful Report

Posted 7 years ago

“Nice shoes, arrived very quickly”

Helpful Report

Posted 7 years ago

“There was a bit of confusion with order but was quickly dealt with by Rachel on customer services who was very efficient after order went to somewhere else the bag I ordered was loverly would shop there again thank you Rachel”

Helpful Report

Posted 7 years ago

“I got my first pair from the shop then wished i got the other colour so found them on line”

Helpful Report

Posted 7 years ago

Daniel Footwear is rated 4.5 based on 5,838 reviews