dbrand Reviews

Name: dbrand
Rating: 4.36

4.4 Rating 823 Reviews

84 %

of reviewers recommend dbrand

Company Reviews

Questions

Metrics

4.4

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I accidentally submitted my name on the shipping address when it was shipped to my sister's place and the USPS didn't like that. Dbrand's response to my help request was quick and friendly. My order's shipping address/name was changed double time.”

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Posted 4 years ago

“i’ve selected the wrong case size. updated my order immediately without going through refund-order again process. brilliant”

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Posted 4 years ago

“Helped understand my problem instantly and gave me the best case solution. Pun intended hehe Can't not leave a review to such awesome robot.”

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Posted 4 years ago

“Muy atentos a los mensajes y resuelven de inmediato, bien robots”

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Posted 4 years ago

“Well, I’ve been a avid fan of there designs. And just recently they replaced my skin cause it has warped during shipping, free of charge. I would tell them to go easy on the prices of the mask or at least make it work the hefty price but honestly. I think they’re heading in the right direction.”

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Posted 4 years ago

“package was delayed haven't even received the product yet but the response time and clear message convinced me to leave a review but world domination tops everything neat work mister robot”

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Posted 4 years ago

“Dbrand is in its own realm. Just do what their robots tell you to do and we just might accomplish peace on Earth. FYI they did not force me or encourage me to put it in these exact words. I chose to.”

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Posted 4 years ago

“The robots that take care of customer service are awesome, and sound more human than most humans I deal with. They resolved my issue quickly, painlessly, and went above and beyond.”

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Posted 4 years ago

“My ps5 order changed on me from digital to disc. I emailed them to update dark plate order and they took care of it in within a half hour. Clutch.”

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Posted 4 years ago

“U got some issues, CS got the answers…”

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Posted 4 years ago

“I had a problem. CS responded quickly and solved my issues. Well, issue. My therapist is working on the others.”

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Posted 4 years ago

“Great product quality and they even gave store credit for the inconvenience caused by factors not even in their control.”

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Posted 4 years ago

“I love the quality and selection of the skins. The fitment is always great and if you ever have an issue, their support has been just as good.”

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Posted 4 years ago

“Customer service was great. No problems and it was a speedy response. I wish more places were this good.”

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Posted 4 years ago

“Helped solve my problem super fast”

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Posted 4 years ago

“Fantastic product, exceptional customer service, reasonable price. I've gotten a few skins from Dbrand by now, been thoroughly satisfied with each one. Application process can be tricky, IMO, but once you get it in the right place it's durable and great.”

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Posted 4 years ago

“The robots might be dicks on social media but they are really good at making tape and solving an issues you have. 🤖”

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Posted 4 years ago

“The customer service is on point! They answer your requests in a timely manner and they work very hard to get you a resolution to the issue.”

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Posted 4 years ago

“Ordered matte black plates for my PS5. The process to order was easy as, they shipped it when they said they would, and even though there was slight damage (from user error, oops) they organised a replacement quickly. Highly recommend.”

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Posted 4 years ago

“They made it easy to work with their customer service. I had what I thought might be a complicated request but we had it resolved in the matter of 2 emails and less than a day.”

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Posted 4 years ago

dbrand is rated 4.4 based on 823 reviews