dbrand Reviews

Name: dbrand
Rating: 4.37

4.4 Rating 819 Reviews

84 %

of reviewers recommend dbrand

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Metrics

4.4

Based on 819 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

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“Great overall! Love everything about this company. Will continue purchasing for sure.”

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Posted 3 years ago

“Very fast and responsive customer service, and they have patience for customers who don't properly read emails the first time period”

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Posted 3 years ago

“I made a mistake in my order, sent a support message to dbrand and got it answered within an hour or so. They resolved my mistake right away, now that’s customer support. For sure will order again in the future”

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Posted 3 years ago

“I made a mistake when ordering the PS5 Darkplates. The issue was resolved extremely quickly.”

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Posted 3 years ago

“Genuinely unbelievable customer support. It's hard to describe how good an experience I had. A real person, replying incredibly quickly, resolved my issue in no time! 10/10”

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Posted 3 years ago

“Support is blazing fast. Better than talking to any customer representative over the phone.”

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Posted 3 years ago

“The customer service is amazing! Decided to change my order the day after ordering and my problem was sorted immediately :)”

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Posted 3 years ago

“great products, great customer service.”

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Posted 3 years ago

“Excellent customer service! I had a slight warp in my Grip case, within twenty-four hours I had a replacement case and skin re-ordered. Now I'm just waiting for it to ship! That's exactly what one wants when they deal with customer service of any kind.”

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Posted 3 years ago

“Excellent service. Fixed my problem within 5 minutes. Best customer service experience I've had!”

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Posted 3 years ago

“Excellent customer service, fast and to the point. I've never been less stressed after not receiving a package in my life. They solved my issues super fast and without having to go back and forth for a satisfactory resolution.”

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Posted 3 years ago

“Clear, quick response, and excellent customer service. When one of their products didn't meet their standards, so they issued a store credit even after a few months of use. It's almost been a year since then and they were still able to process the store credit for my next order.”

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Posted 3 years ago

“Well you guys are the best of best.”

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Posted 3 years ago

“Quick response that helped fix my mistake of ordering a skin for the wrong device.”

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Posted 3 years ago

“Firstly I like their products. Secondly, they have amazing customer assistance. They gave instantly solution without asking too many questions. Direct and to the point. Even if the mistake was mine.”

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Posted 3 years ago

“quickly responded and helped my with my inquiry”

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Posted 3 years ago

“Honestly, the best costumer service out there! They always give very straightforward answers and don’t talk to you like they’re bots on autoreply(which often feels like the case with alot of other companies). And also sick products!🤌🏻”

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Posted 3 years ago

“Best customer service. And the products are great, too!”

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Posted 3 years ago

“I could write a whole essay on why dbrand is great, but to keep it simple, their customer service is the best I have ever seen. When I buy a product, I know that if i need or even want something done they will get it done.”

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Posted 3 years ago

“Great customer service so far. Better than most companies I have dealt with any how.”

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Posted 3 years ago

dbrand is rated 4.4 based on 819 reviews