dbrand Reviews

Name: dbrand
Rating: 4.36

4.4 Rating 823 Reviews

84 %

of reviewers recommend dbrand

Company Reviews

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Metrics

4.4

Based on 823 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Track pad sticker (matte black) looks and feels great! No loss in touchpad sensitivity.”

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Posted 4 years ago

“their products are super good and very nice and their customer service are nice as well”

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Posted 4 years ago

“The skin arrived defective. After some troubleshooting they offered to send a replacement.”

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Posted 4 years ago

“When your order gets lost or stolen, Dbrand has clear instructions ready to go. They will not give you canned, generic, basic advice that you could’ve Googled. They are not like the USPS (who needs to be cancelled immediately). Dbrand will resend your order if the USPS screwed up and doesn’t have a system in place to check for screw ups. Like getting a package signed for before dropping it off!”

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Posted 4 years ago

“One of the skins did not arrive in my package, I emailed dbrand and they got back to me very quickly and then sent a replacement order. Amazing customer service, thank you robots!”

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Posted 4 years ago

“I love you #worlddomination”

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Posted 4 years ago

“Helpful and prompt in solving my inquiries!”

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Posted 4 years ago

“They responded to my enquiry really quickly and have solved my issue so for that I give a 5 star ratings without any doubt.”

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Posted 4 years ago

“They help with everything!”

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Posted 4 years ago

“My package was lost by USPS. I emailed dbrand and within 10 minutes had a reply that they were shipping out a replacement order for free. That’s pretty amazing customer service in my opinion.”

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Posted 4 years ago

“Had a few issues with shipping. always had great service without trouble. Reasonable service that gives the feeling they want to solve the issues. Products are high quality!”

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Posted 4 years ago

“Reported a problem with the delivery due to it being lost by the transporter and got the answer and solution hours later. SUper fast and perfect”

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Posted 4 years ago

“Immediate response and action taken to a delayed delivery. Im very happy with the customer service the humor and their unique products”

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Posted 4 years ago

“Love the cheeky language these robots use. Even when they screw up they resolve it with onbrand cheek & charm. Good robots!”

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Posted 4 years ago

“Made a mistake while ordering my 2nd and 3rd dbrand skin because I liked the first one so well (totally my fault, nothing they did wrong). After a quick contact email the next day, they responded back almost instantly that they were able to fix my goof, and I would be receiving what I MEANT to order, instead of what i mistakenly ACTUALLY ordered. Thanks Dbrand.”

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Posted 4 years ago

“Like Wendy's. But it's not afraid to flip off anyone. And gives consistent good stuff. Keep up the good work.”

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Posted 4 years ago

“Reliable service rendered. Thank you”

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Posted 4 years ago

“They quickly updated my order before shipping when I made a mistake. Still waiting on the parcel but I'm confident it will be up to spec!”

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Posted 4 years ago

“The order got lost in shipping. The Robots sorted it real quick and sorted out another item to be shipped over. Great service. I will be happy for dbrand to take my money again!”

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Posted 4 years ago

“i have made Multiple purchases over the last few years, PS4 skins inc controllers, S9+ skin and GRIP case, S10+ GRIP inc Skin and Pixel 5 GRIP inc skin. very happy with Product. I did have an issue with the S9+ GRIP case, and they worked with me Seamlessly to Resolve the issue, Thank you”

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Posted 4 years ago

dbrand is rated 4.4 based on 823 reviews