dbrand Reviews

Name: dbrand
Rating: 4.37

4.4 Rating 819 Reviews

84 %

of reviewers recommend dbrand

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Metrics

4.4

Based on 819 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 88%
Customer Service
Communication Channels	Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

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dbrand 4 star review on 15th August 2024

Anshul

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“One of the skins did not arrive in my package, I emailed dbrand and they got back to me very quickly and then sent a replacement order. Amazing customer service, thank you robots!”

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Posted 4 years ago

“I love you #worlddomination”

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Posted 4 years ago

“Helpful and prompt in solving my inquiries!”

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Posted 4 years ago

“They responded to my enquiry really quickly and have solved my issue so for that I give a 5 star ratings without any doubt.”

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Posted 4 years ago

“They help with everything!”

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Posted 4 years ago

“My package was lost by USPS. I emailed dbrand and within 10 minutes had a reply that they were shipping out a replacement order for free. That’s pretty amazing customer service in my opinion.”

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Posted 4 years ago

“Had a few issues with shipping. always had great service without trouble. Reasonable service that gives the feeling they want to solve the issues. Products are high quality!”

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Posted 4 years ago

“Reported a problem with the delivery due to it being lost by the transporter and got the answer and solution hours later. SUper fast and perfect”

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Posted 4 years ago

“Immediate response and action taken to a delayed delivery. Im very happy with the customer service the humor and their unique products”

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Posted 4 years ago

“Love the cheeky language these robots use. Even when they screw up they resolve it with onbrand cheek & charm. Good robots!”

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Posted 4 years ago

“Made a mistake while ordering my 2nd and 3rd dbrand skin because I liked the first one so well (totally my fault, nothing they did wrong). After a quick contact email the next day, they responded back almost instantly that they were able to fix my goof, and I would be receiving what I MEANT to order, instead of what i mistakenly ACTUALLY ordered. Thanks Dbrand.”

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Posted 4 years ago

“Like Wendy's. But it's not afraid to flip off anyone. And gives consistent good stuff. Keep up the good work.”

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Posted 4 years ago

“Reliable service rendered. Thank you”

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Posted 4 years ago

“They quickly updated my order before shipping when I made a mistake. Still waiting on the parcel but I'm confident it will be up to spec!”

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Posted 4 years ago

“The order got lost in shipping. The Robots sorted it real quick and sorted out another item to be shipped over. Great service. I will be happy for dbrand to take my money again!”

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Posted 4 years ago

“i have made Multiple purchases over the last few years, PS4 skins inc controllers, S9+ skin and GRIP case, S10+ GRIP inc Skin and Pixel 5 GRIP inc skin. very happy with Product. I did have an issue with the S9+ GRIP case, and they worked with me Seamlessly to Resolve the issue, Thank you”

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Posted 4 years ago

“Outstanding service. I had a issue with my order which was rectified within minutes. Very swift response. Will definitely be recommending to anyone I know that is looking for similar products.”

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Posted 4 years ago

“My experience with the Dbrand has been exciting everything from the website experience to the product has been excellent. I’ve choose the brand because it was recommended by MKBHD I have been following him for over five years and I have always wanted to try skins from the Dbrand. The quality of the product is really high and I’m looking forward for more skin designs because only when you launch more skin designs, you’d differ from other competitors and become a pioneer. Looking forward to it”

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Posted 4 years ago

“Great customer service. Prompt, friendly and helpful.”

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Posted 4 years ago

“Support was extremely fast and handled the issue perfectly. Can't think of any ways to improve the help provided.”

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Posted 4 years ago

dbrand is rated 4.4 based on 819 reviews