Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The ordering process and delivery updates were excellent, however the card leaves a lot to be desired and the flowers haven't lasted very well.”

Helpful Report

Posted 10 years ago

“TOOK ABSOLUTELY AGES TO BE DELIVERED EVEN THOUGH I ORDERED ON A MONDAY THEY DID NOT ARRIVE UNTIL THURSDAY WHEN THE EXPECTED DELIVERY DATE WAS TUESDAY. VERY DISAPPOINTED.”

Helpful Report

Posted 10 years ago

Dear Isobella, Thankyou for your review. I am sorry that your delivery did not arrive on your chosen date. I can see from your order you selected 'Free Standard Delivery' and with this option the terms and conditions state that orders may arrive up to two days after the desired delivery date. Kind regards, Debenhams Flowers Team

Posted 10 years ago

“Although the service was good, the flowers were very disappointing, only 6 flowers for £20 isn't great value for money and when they turn up and two are damaged/dead, makes it even worse. I would not use this service again or recommend to a friend”

Helpful Report

Posted 10 years ago

Dear Nicola, Thank you for taking the time to give Debenhams Flowers feedback. I am sorry that the flowers you received were damaged on arrival. At Debenhams Flowers we pride ourselves on high quality flowers and have a 7 day freshness guarantee. As I can see from your review the bouquet you received was not in line with our high standards and for this we apologise. If any problems arise with future orders please contact our customer services team directly at support@debenhamsflowers.com to arrive at a solution. Once again, thank you for your purchase with us. Kind regards, Debenhams Flowers Team

Posted 10 years ago

“flowers fresh and recipient very pleased with arrangement only complaint is that delivered evening before due date”

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Posted 10 years ago

“Flowers arrived in time and my grandmother loved them!”

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Posted 10 years ago

“Arrived on time beautifully arranged and of good quality. Would use again”

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Posted 10 years ago

“Very prompt delivery with nice instructions. She loved it.”

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Posted 10 years ago

“Service was impeccable; ordered one evening and the flowers were delivered the very next day. I cannot comment on the flowers themselves as they were a gift but they seemed to be well received. The item was very reasonably priced in the first place but, as I was lucky enough to have a discount code, it made them even more affordable.”

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Posted 10 years ago

“Excellent Service and beautiful flowers as always.”

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Posted 10 years ago

“Arrived damaged. Offered £3.99 compensation for a £40 order. Joke!”

Helpful Report

Posted 10 years ago

Dear Hugh, Thankyou for taking the time to give Debenhams Flowers feedback. I am sorry that your balloon arrived damaged. At Debenhams Flowers we have very high standards, which includes our flowers and delivery service. I am also sorry for experience with the customer services team in the way that they offered the refund for the balloon, not compensation. Kind regards, Debenhams Flowers Team

Posted 10 years ago

“I ordered an extra large bouquet for my parents Golden Wedding Anniversary. The bouquet was not as described and a full refund was provided by Debenham Flowers. Ruined our celebrations though.....”

Helpful Report

Posted 10 years ago

Dear Karen, Thankyou for your review. As I can see from your feedback you have been in contact with our customer services team and have arrived at a solution. At Debenhams Flowers we pride ourselves on our high quality and standards of flowers and I can see that the bouquet that you purchased was not in line with these. This is an unusual occurrence and once again we deeply apologise about your purchase. Kind Regards, Debenhams Flowers Team

Posted 10 years ago

“Although I have not seen the flowers, I am told that they were very nice and delivered promptly. Sorry that is all I can say.”

Helpful Report

Posted 10 years ago

“I ordered flowers for my wife's 30th birthday. I ordered the extra vase, balloon and cake. Unfortunately I didn't receive the vase or the balloon which took the edge off the flowers. I have received a refund from you but this doesn't take back what you promised to supply and didn't.”

Helpful Report

Posted 10 years ago

Dear Stephen, Thank you for your review. As I can see from your review you have been in contact with our customer service team and have arrived at a solution. I can appreciate your displeasure with your purchase and can assure you this is not in line with our high standards and will not happen again. Once again, thank you for your feedback. Kind regards, Debenhams Flowers Team

Posted 10 years ago

“Having purchased flowers from many suppliers I have given my seal of approval to Debenhams flowers. There is nothing to fault from choice to delivery to quality.”

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Posted 10 years ago

“Nicely packaged. Delivered when requested. Thank you.”

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Posted 10 years ago

“Ordering Debenhams flowers was a quick and smooth procedure. Confirmation and dispatch information was efficient and most importantly, the flowers were apparently beautiful. They were a gift for someone and delivered as promised using the free service.”

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Posted 10 years ago

“The advertisements said 'next day delivery' therefore I did not order until Saturday 24th October for an anniversary on Monday 26th, I was given a delivery date of 27th which was disappointing as I thought I had ordered in time for 26th, however the flowers arrived on 28th pm which I was very disappointed with. I am assured that they were lovely and in good order. When do you have to order to get next day delivery?”

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Posted 10 years ago

“Quick and easy service. Quick delivery and flowers arrived in good condition.”

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Posted 10 years ago

“What I expected regarding the flowers. Unfortunately had to have the flowers delivered a day earlier than my wife's 30th as i couldn't get a guaranteed slot on the day and also disappointed to have a half inflated balloon that looked a bit rubbish in with the flowers. Probably won't use again.”

Helpful Report

Posted 10 years ago

Dear David, Thank you for taking the time to review your purchase. We are very happy that you enjoyed your flowers. We are sorry that we were not able to provide you with a nominated day delivery slot and the balloon you purchased was not as expected. At Debenhams Flowers we pride ourselves not only on high quality flowers, but high quality products also. If any issues arise in regards to future orders please be sure to contact support@debenhamsflowers.com so we can find a solution. Once again, thank you for ordering with us. Kind regards, Debenhams Flowers Team

Posted 10 years ago

“The flowers were lovely. Unfortunately the recipient was out the day that they should have been delivered but I have seen them twice since and they are still fresh looking. I was very pleased with them Thank you so much Auriol Thornton”

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Posted 10 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews