Debenhams Flowers Reviews

Name: Debenhams Flowers
Address: 112 Chapel Walks, Chapel Street, Salford, Manchester
Rating: 3.66

3.7 Rating 3,374 Reviews

62 %

of reviewers recommend Debenhams Flowers

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020 3696 1129

Email:

info@debenhamsflowers.com

Location:

112 Chapel Walks, Chapel Street, Salford
Manchester
M3 5DW

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Debenhams Flowers 5 star review on 24th November 2016

Christine Matthews

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service, reasonable price, timely delivery and great flowers”

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Posted 10 years ago

“Beautiful”

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Posted 10 years ago

“The recipients were pleased”

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Posted 10 years ago

“The glass vase was already broken before I got it so was unable to keep the flowers watered”

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Posted 10 years ago

Dear Damilola, Thankyou for taking the time to send us a review. I am sorry that your vase broke during the delivery process. A member of the customer services team will be in touch shortly to resolve this issue. Thanks again for using Debenhams Flowers. Kind regards, Debenhams Flowers Team

Posted 10 years ago

“The website was easy to use and easy to order the flowers which were a birthday surprise for my sister but regrettably the flowers were delivered on a Sunday and the roses were dead by the Tuesday so overall not money well spent.”

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Posted 10 years ago

Dear Julie, Thank you for taking the time to review your experience with Debenhams Flowers. I am sorry that your flowers only lasted a few days. At Debenhams Flowers we have only the highest quality of flowers and we do have a 7 day freshness guarantee. From your review I can see that your bouquet has fallen below the standard we promise and for this we apologise. For any future problems with flowers please contact our customer services team promptly so we resolve the issues. Once again, thank you for using our service. Kind regards, Debenhams Flowers Team

Posted 10 years ago

“Disappointed with the size of the standard bouquet for the price. ????”

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Posted 10 years ago

Dear Christine, Thankyou for taking the time to review your purchase with Debenhams Flowers. I am sorry that you are disappointed with the size of your bouquet. Please give your flowers time to bloom to see the true size of your bouquet. We also offer upgraded size options for more flowers than the standard bouquet. Thanks, Debenhams Flowers Team

Posted 10 years ago

“Brought this as a gift for my daughter on the birth of her baby, a different take on a bunch of flowered she loved it”

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Posted 10 years ago

“My mother was pleased with her flowers. I was disappointed the three bunches I sent with her birthday message were delivered without them written onto a card.”

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Posted 10 years ago

“the flowers arrived on time, they were beautiful but opened up over the next few days to a stunning display. Debenhams are much cheaper than other organisations offering delivery of flowers but with no loss of good quality. I will certainly use them again.”

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Posted 10 years ago

“Site is simple to use and the recipient of the bouquet was delighted with the quality of the flowers”

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Posted 10 years ago

“Beautiful flowers for a lower price than other popular online florists. Arrived promptly and wellpackaged.”

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Posted 10 years ago

“Arrived on time for my Brother and Sister-in-laws' Silver Wedding anniversary and they were very pleased with them. Would definitely recommend and will be making further purchases myself in the future.”

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Posted 10 years ago

“Ordered the 'ocean breeze' boquet and paid for the extra large size. Flowers arrived in time slot promised. That is where things started to go down hill. Bouquet arrived in a thin long box, so flowers were squashed together. Luckily i live with the person they were for, so was able to make them presentable before giving them to her. At day 3 - some of the blue agapanthus had wilted and petals were shredding, yet some flowers where still in bud form. Day 4 - outer petals of roses going brown, stems of wilting agapanthus started to go brown, yet lilies still not open. Day 5 - roses heads started to droop. Lillies started to open, but have had to remove blue agapanthus from boquet as they have wilted so much. Due to having to remove the blue agapanthus, it has changed the whole look of the bouqet. The bouquet has never and will never look anything like the image depicted on the website, which is why i chose this particular bouquet. It only has two colours in it, a creamy white and blue. Without the blue the bouqet looses its stunnung affect. They were for my daughter for her graduation, a one off occasion! Very disappionted and will not be using debenhams again. I have had to send 2 emails of complaint before i got a reply. i now have to take photos of the flowers and send them to the support team via email, so they can process the complaint. I do not have an up to date phone and have no idea how to transfer the images to my computer once i have taken them, as i am usless with technology. I dont even think i have a lead to link my phone to my computer! I will now have to get someone to help me to do this, by which time the 7 day guarentee will be up! I have had flowers reduced in price from my local tesco express that have lasted longer! Next time i will use interflora! They might be more expensive, but u get what u pay for!”

Helpful Report

Posted 10 years ago

Dear Teresa, Thankyou for using Debenhams Flowers and taking the time to write a review of your purchase. I am very sorry about the bloom of your flowers. We at Debenhams Flowers pride ourselves on our high quality flowers and have a 7 day freshness guarantee. As I can see from your review the flowers you have received for such a special occasion were not in accordance with our high standards and your experience with our customer service team is unacceptable. We can appreciate that not everybody has the facilities to send pictures and are sorry the issues regarding your flowers have been dealt with in this way. A member of head office has been notified and will be in contact with yourself shortly. Once again we are sorry about your experience with Debenhams Flowers and hope to find a solution. Kind Regards, Debenhams Flowers Team

Posted 10 years ago

“Flowers ordered well in advance of friends birthday - to be delivered as a surprise on her birthday, (not that it was a sunday), they were not delivered. When i complained that they had not been delivered the response i got? Well you did choose the free delivery and that does say could be delivered the day after-i did look for that in the small print , but it was that small i couldn't see it!! NOT HAPPY at all. I wont be using these again, as not even an apology for spoiling the day. Well just to say there are plenty of other online florists who would appreciate the business.”

Helpful Report

Posted 10 years ago

Dear Janet, Thank you for your review. I am very sorry that your flowers were not delivered on your chosen date. From your review I can see that you have been in touch with our customer services already and we are sorry about your experience with the team also. At Debenhams we pride ourselves on high quality customer service and the interaction you have had is not up to our high standards. We have recognised the issue and a member of our head office will be in touch with you shortly to resolve this. Once again we sincerely sorry your experience. Kind Regards, Debenhams Flowers Team

Posted 10 years ago

“Perfect!!! Intime delivery, fresh flowers!”

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Posted 10 years ago

“Sent flowers to a funeral this time, and have used the service before. Excellent delivery service which is reliable, and it works like clockwork. Quality of flowers super and the flowers were beautifully wrapped (the wrapping was admired by several people). The bouquet was slightly small, however, even though I chose the large version. Slightly disappointed that our message was typed, not handwritten, but there is a possibility this was rewritten by the funeral directors. Overall, however, I would definitely use again.”

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Posted 10 years ago

“Disappointing service - Royal mail delivered in a box without water. The flowers were as described by mother-in-law who received these as "battered" and really in need of water. The message card had offers all over to sell more flowers and not a nice gesture at all, i'd expected more from Debenhams, next time interflora!”

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Posted 10 years ago

Dear Josh, Thank you for taking the time to write a review. I am sorry about the freshness of the flowers delivered to your Mother-in-law. Debenhams Flowers have a 7 day freshness guarantee on all bouquets and we pride ourselves on our high standard flowers. I can assure you that it is very unusual a bouquet to arrive this way and if you have any problems with our flowers in future please email a picture to support@debenhamsflowers.com so we can promptly resolve the issue. I have passed the issue regarding the gift card onto management so they can consider the removal of the promotions. Once again, we are sorry that the flowers you ordered were not as expected. Thanks, Debenhams Flowers Team

Posted 10 years ago

“The roses were beautiful, well packed and offered good protection whilst in transit. Flowers though were almost in full bloom lasted well and were economical in price. I have bought both white and red roses recently and was very happy with my purchase.”

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Posted 10 years ago

“It is not a good idea to use the message I send as an opportunity to send a coupon to the recipient”

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Posted 10 years ago

Dear Rodolfo, Thank you for ordering from Debenhams Flowers and for taking the time to send us your feedback. This has been passed onto our management team who will look into taking the promotions off the message card. Thanks again for your review, Debenhams Flowers Team

Posted 10 years ago

“I ordered a bunch of freesias as a gift for my Mother who sent me a photo of them. She said she loved them but I was a little disappointed that so many of them had not yet flowers so it looked just like a mass of green in the vase. I understand that "freshness" & "longevity" are important but there should also be an element of wow factor when they first are seen by the recipient. Otherwise there's not much point in sending them if they don't look their best until 3 days later!”

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Posted 10 years ago

Dear Stephanie, Thank you for ordering from Debenhams flowers and for taking the time to review our service. We are very happy that your Mother enjoyed her bouquet. At Debenhams flowers we like our customers to be able to enjoy their flowers for as long as possible. For this reason all flowers are sent in bud form, as stated on the website. Kind Regards, Debenhams Flowers Team

Posted 10 years ago

Debenhams Flowers is rated 3.7 based on 3,374 reviews