“I had ordered a dress and faux fur shrug for my granddaughter to wear as a bridesmaid for her auntie. The shrug was rather small but was replaced with a larger size promptly. Unfortunately the dress for which I ordered size 12-13 years, arrived size 9 years!!
I returned it to the store in Leeds and received a refund. They were unable to supply the correct size. I was NOT happy about that. Fortunately I was able to purchase a suitable dress at a different store.”
“Got some things i was after, surprisingly they had more to offer instore than online. I filled my basket only to get to the checkout and over half items out of stock, dissapointed really as you spend hours searching at least i had an idea what i was looking for at the local store, i even found lots of sale bargains i hadn't seen online turned out to be a good shopping day after all. 7/10”
“Sent wrong item and had to return to shop, no customer services desk so had to use payment tills, staff very helpful and reordered correct item only to receive email later on to say it was now no longer available. Other items bought were OK and there was a good selection of gods in the shop and online. Apart from one item still pleased.”
