“Sent wrong item and had to return to shop, no customer services desk so had to use payment tills, staff very helpful and reordered correct item only to receive email later on to say it was now no longer available. Other items bought were OK and there was a good selection of gods in the shop and online. Apart from one item still pleased.”
“Great prices, fast delivery and love the fact you don't pay for delivery if you spend a certain amount only downside is items are not always shipped together.”
“I have a disability so online shopping is a real help to me. this week I have ordered twice online and also have been into your store and bought other Christmas gifts and the service has been good in all transactions. the only complaint I have is that there was only one design of boys pyjamas age (2 to 3) and 2 in the girls ( 6 to 7) and they weren't in the store which was very confusing. I bought some jumpers for myself and the same style was in 2 places with different shades in each. I didn't like the first shades and was leaving when I just saw 2 other colours and I bought one of them - not a very good way of displaying things.”
“After missing out on a discount due to internet connection issues, their customer service team agreed to honour the discount which was great. Speedy delivery of goods. They need to allow use of more than 2 cards for payment though (e.g. 2x gift cards and Visa) as I had to place two separate orders.”
“The choice of products and size options was great. Plus free delivery over £40 and simple efficient returns process. Only negative was some items (swimsuits) were a bit short in the body.”
“I needed to change my bespoke item order, and although it was a long-winded process they did ensure I was helped and left a happy customer. Also, the delivery process with Wincanton is second to none. If only all delivery services were that good.”
“Very quick delivery on a order I made on Saturday - delivered on Monday. Easy ordering process. Have used them often and when I have had to return goods, it has been hassle-free.”
“Tassimo Vivy were £100 but some dropped to £40. It's only 700ml tank and you're filling it after only 2 drinks. I had one previously that was at least twice the tank size and that machine cost less than £100. How times have changed. Wouldn't have paid £100 for it but £40 Was a good deal. Lovely tasting coffee.”
“I bought clothes and a blender at the same time and I received them very quickly. Everything I bought was value for money and I was very pleased with the products when they arrived.”
