“Redditch has a large shopping centre with many food outlets. I was shopping with my 3yr old granddaughter and we stopped for a sandwich lunch. I tried 4 of the food places and none of them was willing to make a cheese sandwich for my Granddaughter (she's vegetarian so this was the only option). I was offered cheese with relish and told to scrape it off at one venue! I then went to Debenhams and when an assistant saw me looking despondent at the food she asked what was wrong and I told her. Bless her she couldn't have been more kind or helpful and had a sandwich specially made for my GD. That's what I call service and where we will be going for our my lunch on future!”
“Consistent good service, great value products especially when they have offers of 20% off. Good range of brands and I love their Christmas gift range.”
“The dress I wanted wasn't in stock so the lady straight away offered to order online. It was delivered within 3 days which was great as I needed it for the following weekend. Fantastic customer service and an excellent quality dress.”
“I bought a set of suitcases and one was a different colour, when I phoned there was no quibble they just arranged to send out another one. I was kept informed at all time of its arrival and it came really well packed. great service”
“I wanted two sets of bedding and they only had one set in the colour I wanted so they ordered me the second set. They informed me by email when they were in store, obviously at no charge to me. They were friendly and efficient.”
“Debenhams was an excellent shop with enough space to walk through aisles and view products (Unlike other well known shops) The standard of products is excellent and customer service was beyond professional”
“Brilliant service. I ordered a new shaver and it arrived before it was supposed to. Quick and easy checkout made for a very simple shopping experience.”
